The SuperStore

Reviews 4

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Ryan Morgan

Why I will never shop at the SuperStore in Williston, VT again. We bought a dining table set four weeks ago and set up a delivery time. We then decided to pick it up because we were moving and Penske is a couple miles away from their store. My wife Maria called them to setup a pickup time and they got disconnected. They called me back and asked if my wifes name was Mary Anne. When I managed to park my giant moving truck at their store, I went into the furniture show room where I saw two middle aged women chatting each other up at their desks. They heard me enter, looked over at me, and then looked back at each other and started talking again. I went upstairs where I bought the dining set and found two more women were chatting with a guy who had some blueprints out. They looked at me like I had two heads and were just plain snooty and unwelcoming. (Brief side story: The lady woman happened to be the one we saw two nights ago in the furniture room when we went looking for a sectional couch. It was 5:30pm and they close at 6:00pm. When we walked in, the first thing she did was come up to us and inform us that she was closing in 15 (not 30) minutes and asked what we were looking for. We told her and she proceeded to give us a walk by of every single sectional in the store; didnt ask us if we liked any of them, didnt ask what our price range or style interest was, etc. When we had seen them all she said something like "Ill let you think it over" and walked away. Needless to say, we left) So, when I asked for my dining set they told me it was in the warehouse and not in the store. I asked why no one told me that 2 hours ago when I was on the phone and they said that all pick ups are done at the warehouse and handed me a piece of paper with directions on it. The guy sitting at the table chimed in and said that they sent it over there to package it up for me. Since I didnt buy a floor model, I had no idea what he was talking about, but I left very angry instead of flipping out. There was a guy walking around the furniture show room so I decided to tell him about the awful customer service. I followed the directions and found myself on the same road Penske is on... enough said. We found that the table had two missing pieces. I had to wait until Saturday morning to call. The guy who I saw the day before answered the phone. He told me hed try to order me the parts that day, but since it was Saturday he likely wouldnt get the order in until Monday. I told him my back story and how angry I was. He said he was sorry to hear that, but that he was there the day before and was surprised to hear yesterday that I thought the customer service I got was bad then proceeded to justify himself and his employees and insist that the customer service wasnt bad. I was actually coaxed into arguing with him for another couple of minutes. He finally said theyd have someone out Wednesday to put it together for me. Called today and the woman on the phone told me theyd call me back on Thursday with an update. I asked what happened to my Wednesday delivery date and she said they couldnt know whether they could have it by then. When oh when will we be able to eat somewhere other than our coffee table? Please dont do business with them. Check out Wendells in Colchester. They were awesome. Gave them 2 stars instead of one, because the electronics department was helpful.

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Sotera Maglaris

I will tell you why you SHOULD shop at the Superstore! About 4 years ago I went to the Furniture store next to The Super Store and was VERY VERY unhappy with the quality and price. So i took the short walk over to The Superstore and was instantly happy. It was the no sales tax day so it was very busy. I was promptly noticed by a sales woman and all my questions were answered. The quality was so much better than anywhere else I looked and the prices were even better. The couch i wanted was in my price range and the sales woman did not stray too far over my budget like most do, so you will spend more money. We set up payment and i was out the door a very happy customer. I would say the only downside (which is not the worst) is a slow delivery time. Its 4-6 weeks. I do not know what other furniture stores have for a time frame but i like instant gratification :) When the furniture was delivered it went very well and they even helped me move my old couch out of the way. They guys were super nice and well mannered. Any other time i have had things delivered they guys that come into my house are not the safest looking people so it was good to see a smiling face. I just purchased a king size bed, Chest of Drawers and 2 nightstands. I am currently redoing our bed room and i asked to have the delivery pushed back a few weeks and they were perfectly fine with that. The Customer service was just as good as the first time or maybe even better. I am very happy with the superstore and all they offer. The other post on here sounds like the person was looking for a problem. And the problems they did have were so minor it wasnt worth their time to write what they did. I RECOMMEND THE SUPERSTORE TO EVERYONE.

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Debra Smail

We were looking at mattresses in Nov. 2013 and a woman came up to us and asked how she could help. We told her we were looking for a king size mattress and as she started to take us around to show us these, another couple walked in. She went right over to them and began helping them! I was quite ticked off. So I told my husband lets look on our own but I dont think Ill purchase here! Then one of the owners came by to help us and apologized that one of their employees had called in sick and they were quite busy. After we picked out a mattress, he handed the order to the sales girl to ring it up for us, the one that was too busy for us! I started having back problems in March but never expected it was our new mattress that we paid $1200 for! Ive gone to PT for months now and my hips and back were hurting so much I could barely move! I remembered that I went through this 5 years ago when we had an old mattress. So I tried out our guest bed last night and woke up with no back issues! I called Super Store today to talk to them about it and they said there is nothing they can do. We must have picked out a soft mattress! Really....they should have told us that with my back issues I had! We did purchase a refrigerator there about 1 year ago and their service was great....but dont go upstairs where the mattresses are and expect and good sales person!

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Kin Ng

I bought a sofa and found out it was uncomfortable and I request to exchange for another one with full recliners and pay the difference but the manager on the floor penalize me $ 100 for reason that the sofa have to be sell as used even thought I call them right after they delivered and the sofa was never used.When I ask him why do they sell the sofa as used and he said only because he knew and also justify the penalty that there is a 20% restocking fee but when I call the sales lady who sold me the sofa, she told me there are no such policy for exchange but since thats her supervisor,she can only waive the delivery fee, Oh well, buyers beware if you ever need to exchange. People does make up their own rules for their own reason. Btw The Sales lady is very kind and helpful

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