C & E Appliance Services

Category:	Appliance Store
Address:	72 W Flat Hill Rd, Southbury, CT 06488, USA
Phone:	+1 203-262-8131
Rating:	1.3

Location

Photos 3

Reviews 7

William Tozzo

I completely agree with these reviews. I rarely complain, but I have to in this case in hopes of saving some poor family from having to deal with this company. I had to use C & E Appliance because my Whirlpool dishwasher was under warranty. I booked a service appointment on Whirlpools website for a Monday between 12 & 4pm and confirmed it with a Whirlpool rep that same day over the phone to be safe. Sunday night I got a call from a service manager at C & E who asked me about the problem and requested that I do some things on the dishwasher to help him troubleshoot. I answered the questions he asked as best as I could and told him that I did all the things the manual and Whirlpool rep asked me to and Whirlpool determined that I needed a service call. He said that he would like to avoid sending a tech out two times if possible. I told him that I was with my family and that he would have to come out and diagnose the problem himself and if he didnt have the part on the truck that was just a part of doing business. Take a second and think about this. Theyre calling me on Sunday at dinner time and asking me to do their job for them so they can maybe not have to come to my home twice if it needs a part. What balls on these people. So the next day they call me at 10:00 am and told me that they would be able to make it out to my home. They tried to tell me that the service manager told me that it may be difficult to get out there until later in the evening. I told them that that was NOT what he said. He agreed to come in the 12-4 window. So the service manager was bullshitting the office people or the office people were bullshitting me. I told them that that was unacceptable. My wife had arranged her day so that she could be home for the appointment and to cancel two hours before the start of the appointment window was something you just dont do. Then they tried to blame it on Whirlpool for booking them. I told them that that was a lie, because they provide Whirlpool with booking appointment windows and Whirlpool just assigns them. Horrible business practices, horrible service. Avoid these people like the plague on a ten foot turd.

Abnor Mel

They were called by Lowes to come fix our refrigerator, they gave us a 1-5pm window. I waited all day for them, they never showed up. Finally, around 545 pm they called my fiancé cell phone and said they were busy and lost track of time. I said so in that four hour window you couldnt call and say hey were running late, my fiancé took the phone and was telling them not to come to our home, their service man got really rude and kept calling my fiance and maam, when he is indeed a sir. MY fiancé hung up on them and they called back and left a nasty voicemail. I called Lowes and they put me to Frigidaire, who assured me I wouldnt have to deal with them again, but sure enough I get a phone call from an extremely rude lady, who could barely speak english, telling me I was a liar, and that it never happened, to which I responded with, well we still have the voicemail. She pretty much told me to go f*** myself, in nicer terms, and that I was a liar ,I hung up on her, all I can say to her is I hope her life is a pleasant as she is to people. Still 4 weeks later, my fridge is still broke, because this company is horrible. In all honesty, they should be closed down.

A Blake

My microwave wasnt working correctly so the manufacturer gave me a few service providers to choose from for service. I chose C&E because they are relatively close. The appointment was made for today. I received a message yesterday advising that a technician would be here b/t 9 am and 12 pm. I was asked to call back to confirm and make payment arrangements (product out of warranty). When I got home from work yesterday, I called (4:06 pm) and got a message that the office closes at 4. I left a message confirming that Id be at home today. When 12:30 rolled around today and no one had showed up or called, I contacted C&E and had to leave a message. At around 2:30, I called again since I hadnt gotten a call back and no technician had appeared. I left another message. A little after 3:00, I decided to contact the manufacturer. They contacted C&E who advised they had cancelled my appointment because I hadnt made payment arrangements. Really? If nothing else, I can see from the reviews others posted that my experience with C&E is not unique. I should have researched them before scheduling my appointment. Pretty disappointing.

Dale Strong

Horrible. Made to work with these people through Lowes. Could contact me by email and phone to confirm the appointment, but evidently not when they changed it. Took the day off, cleaned out the fridge, defrosted it and waited all day for no one. No one answers their phones all day and all voicemail is full so you cant leave a message. Only explanation I got was "I dont need to hear this..." and " We tried to call". They called once and left no message and no email about the change of appointment either. Will see if they even show to their "changed appointment" that only they knew about, and if they do show, Ill be lucky to have a working fridge from what I can tell. If you dont have to waste your efforts on this company, then dont; they dont want to waste any effort on you either.

A Private User

Terrible company to work with. I would give them zero stars if Google would let me. They were sent out numerous times to service my broken washer machine. They would come out and do nothing but never deem it irreparable. Their techs refused to replace anymore parts and decided to leave me with a broken washer. Rather than tell lowes to replace my product they kept billing my washer under the warranty to make money. They dont answer their phones during business hours and their scheduling people are not only clueless but they are rude. I would rather throw the washer machine away before I let this company set foot in my home again. PICK A DIFFERENT REPAIR SERVICE!

A Private User

No Response even for a manufacturer-initiated repair! Samsung assigned these guys to us almost 2 weeks ago, and after I left or attempted several messages (one time it wouldnt even allow me to leave a message because it was after hours! Isnt that was voicemails for?) I finally gave up and contacted Samsung, who reassigned the issue to another appliance repair firm. You would think they would at least respond to Samsung, who likely pays many of their bills ... but no response even after Samsung called asking for a status update. I did check the BBB for CT and indeed, they are rated F.

A Private User

This company has by far the worst service of any repair company I have ever used. The are the authorized provider for Lowes so if you need a repair make sure you ask for a different repair service. They have a habit of not showing up for appointments and ordering the wrong parts as well as lying about backorder status. They are utterly incompetent and to make matters worse the receptionist if condescending and rude. If I could give negative stars I would! In the process of trying to file a BBB complaint I found that they have an F rated with the Better Business Bureau.