Sears Outlet

Category:	Appliance Store
Address:	2209 North Hampton Street, Holyoke, MA 01040, USA
Phone:	+1 413-493-3912
Site:	searsoutlet.com
Rating:	3.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 17

Reviews 5

Jody Hart

If you buy anything from this store dont expect it to be delivered before the next Presidential Election. My delivery was to be Friday Jan 3. No delivery. I was understanding due to the snowstorm the day before. I figured that they might be running late. They called to confirm delivery for Saturday between 9-11am. I got a call at 10:30 that the delivery was cancelled. I had to call back to actually talk to someone. When I did, unfortunately it was not anyone in North America. They told me that there was a problem with the paperwork and that I needed to call the store. I called the store and Kevin told me that he would get back to me. I did not expect a call within the hour because I know that he had to call around. Well 23 hours later I decided to call back. I was told that the delivery would be on Wednesday. Needless to say I wasnt very happy. I already took a day off from work in anticipation of the delivery, On Monday I get a call and was told to call about my scheduled delivery for TUESDAY. When I called I asked for a time I was then told that the fridge was no longer available. I am now getting a tad upset. The woman from a country across the great ocean called the store for me to find out what happened to my fridge. She got back on the line and said that the fridge was indeed still available and that I will get a call tonight confirming my delivery time. Let me just say I am not expecting a refrigerator anytime soon. And if they do show up tomorrow, I will be even more surprised if it actually the fridge that I bought.

Mikey R

If you think that the previous review person had trouble getting their delivery I can tell you that its nothing compared to my ordeal. Ive been cancelled 4 times.... for 3 different bogus reasons... an inch and a half of snow..... the weather even though it was not a cloud in the sky that day.... and then that the store had not shipped my appliances to the warehouse. all were bogus. My original delivery was 3appliances. What delivers did not take the doors off the refrigerator and squeezed it up the staircase leaving Titanic like gouges on both sides. As they were squeezing it up the staircase they said all its okay well just tell them it was damage on the truck and then Ill send you a brand new one. They told me the dryer would not fit in the door even though all they had to do was take the bubble back off.... the washer never worked.....ZERO FOR THREE!!! And then the delivery problems to follow. The stores manager and assistant manager seem to be sympathetic but Ive waited a week for a call back from the store manager. I was also routed to talk to people from overseas who did not have a firm grasp of the English language and who I had to talk to like a baby to get to understand me....kinda. at this point I am playing a waiting game. How do they stay in business with service like this? I guess just remember you get what you pay for..... except satisfactory delivery.

Lisette Godbout

Incredible customer service from Nick, the manager. Not only did he make purchasing our unit easy but he also went out of his way to come out to my home to fix an issue with it after it had been delivered. His customer service skills are beyond what would have been expected. We cannot thank him enough. Thanks so much Nick for all your help!!! You deserve a raise!!!!

yvonne hurry

Wonderful Experience, great customer service great products at a great price.

Phearum Seng

Crappy delivery workers dont recommend buying here