Red McCombs Hyundai Northwest

Reviews 4

RA

rachel brewer

I would just like to say that we went in there less than a month and spoke to the GM John and he was very helpful and was a great guy to be around and very helpful. However the man in the finance department I was told was the “manager”. He was a jerk he told was about all the rebates we would get and when we looked at the final paper work they weren’t on there and our salesman said he would talk to him about it. Well after being there for six hours they came out and told us that we could take the new 2013 Sonata back home and finish the final paperwork tomorrow. We did. We came back the next day and were told that it was only going to be myself of the car loan and not my husband and we were also told that because the dealership was losing 3,500 on the deal that there was NO wiggle room that allowed us to have tinted windows! After looking at the final paperwork it showed that we were actually offered less on our trade-in than what we were told and we were given no MILITARY DISCOUNTS like we were told and our payment was going to be $550. I didn’t like that idea so I asked if we could get the payment any lower and was told no so I walked away. What I was told by the rude finance guy is that I was approved for the new car through San Antonio Federal Credit Union with an 11% interest rate. Well I called the CU this weekend and they told me that what I was told and the final payment the numbers didn’t add up and it was best that I walked out of the dealership. The issue that I had is that the salesman asked me if I knew what gap insurance meant and I told him that it was to cover anything that our insurance wouldn’t and he also informed me that it also covered our tuck if it was lost or stolen and he told me that he knew a guy that could lose it for us so we can collect the gap and have a better deal of the new car since there was nothing to carry over and that we would also have money down. I don’t know what kind of dealership you are running but my husband is military and for him to even suggest that is just wrong and can get my husband in all sorts of trouble that wouldn’t help a family of five to get into. This dealership and the people in it were completely shady and after talking to the CU and another dealership I couldn’t be happier that I walked away without a new car.

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Matthew Wilson

I went to this joke of a dealership and was willing and ready to buy a car. They valued my trade and I wasnt happy with it. Of course, the sales manager came over and sat down to try to "work his magic." He already knew that I sell cars, but not for Hyundai, and that is the make I wanted. He attempted to tell me that there is no more he can give for my trade because he can only sell my vehicle for x amount of dollars because the banks wouldnt loan more than that. I called his bluff and contacted my bank of speaker phone. The loan officer told me that they would loan someone almost $5000 more to buy my car than what I was being offered in trade. When I hung up the phone, the manager tried to say that they have the expense of reconditioning the car etc and so that is why he cant give me more than offered. When I said that the dealership reconditions the car, and that it cost nothing(honestly, it would cost maybe $200 to get it detailed), he became angry, gathered all the papers in a hurry, stood up while raising his voice, and said we are done here! I then asked for me keys, politely, and he said I dont have them, with a continued condescending and elevated tone, and continued to walk away. My salesman did bring me my keys in a hurry, and I honestly have no issue with him, as it wasnt his fault that his manager was blatantly rude and disrespectful to me. A lot of people who sell cars are not swindlers and do the best they can for people, but then there are people like this manager that give the business a bad name. In the end, I drove a different dealership 45 minutes away, and they had everything ready when I go there, and I just signed, drove off, and was very happy with the service I received there. Not writing this out of spite, but no one deserves to be disrespected like that, especially someone who is ready to spend thousands of dollars at your business. There will be a BBB complaint, consumer affairs etc, and a complaint directly to corporate, even though nothing will come of the corporate complaint. So, if you have any knowledge about how numbers work when buying a car, beware and be careful to not be treated in the same manner here.

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PA

Patrick Hogan

Horrible service. My wife brought her Sonata to get checked out and thought there was some transmission issues going on she experience a funny idle after starting the car and taking off and noticed it periodically. I did not have time to check it out myself and decided to trust the dealership. After a multiple days in the service garage we were offered no loaner vehicle compared to previous experiences at other Hyundai dealerships this was inconvenient since we always were accomadated with a loaner. After a shady phone call the mechanic claims that part of the transmission would need to be replaced and starts shooting out 5 to 6 thousand dollar price ranges to replace the required parts. Literally this is what happenened when we questioned the service we were walked to the car they started it up and said you can hear its the transmission when you start it.. Unbelievable! At this instance I knew this dealership was not worth my time or money and is the type of place that will take advantage of and lie to anyone that looks the part. I even had to pay upwards of a $100 for their lousy diagnostic efforts. Afterwards i went to an O Reilleys examined my battery noticed it was the original Hyundai battery and had it tested. After testing the battery I found out I needed a replacement and that solved our driving issue no problems whatsoever with the transmission. Highly reccomend anyone that sets foot here be on their toes and question any unnecessary service or outrageous charges. Could have saved $100 and just bought a new battery the whole time. Never again will any of my family have anything to do with this dealership. Funny how they claimed that the issue was the transmission and i have made multiple long distant trips with my family and with no issue. Its a shame that the staff I dealt with lacked the initiative to do a proper job and lied carefree about the issue when it would cost us 5-6 thousand unbelievable is all i can say...

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LO

Lorenzo Boyd

My 2013 Hyundai Santa Fe that was purchased brand new at Lawley Hyundai of Sierra Vista, AZ broke down with a seized engine after only three years and 58k miles of ownership, in San Antonio, TX. I called my local dealer while I was broke down on I-10 and they told me there was nothing they could do for me. After I did a google search of Hyundai Dealers near me on my phone I found Red McCombs. They informed of Hyundai Road Side assistance and I got a free tow to the dealer. I was 800 miles away from home with my wife and 7 years old but was able to secure a rental to get us home. Before I left Red McCombs they informed me that from initial inspection of service records and clean oil and no presence of sludge that my engine would be covered by warranty but I would be out of a car for several weeks. When I finally get to back to Arizona I reached out to Hyundai Consumer affairs and they informed that my local dealer from which I purchased the vehicle should cover a rental. This is where the real headache starts. From the get go Lawley Hyundai gave me the run around about a rental. First, it was we couldnt get a hold of the service manager Ruben in San Antonio so I called him on my cellphone right then and there and Ruben picked up right away. Lawley informed me that the manager was gone and couldnt talk to the Ruben who they had been "trying" to get a hold of. Finally after a lot of back and forth with Lawley Hyundai in Arizona a Service Manger named Herb from Lawley informed me that the San Antonio dealership 800 miles away would secure me a rental. My local dealership didnt even offer me a courtesy shuttle to pick up my rental. I got more service from a dealer 800 miles away then one 10 miles down the road. Lawley Hyundai of Sierra Vista, AZ has no loyalty to customers unless your opening your wallet.

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