Schwartz Mazda

Reviews 3

SY

Sylvette Gannon

Editing my review from a 1 Star to a 4 Star simply because one of the owners, Jay Schwartz, got involved in the situation once he learned how poorly our case had been handled. When he was alerted of the situation (following a BBB complaint) he called us immediately, reviewed all the conversations we had with the multiple staff members (which you can read below) and made the situation right. Jay continues to follow up with us regarding the key we were promised as part of the CPO program just to make sure we received it. We would want to give 5 stars because of Jays promise to make things right and we greatly appreciate his effort to reach out to us, but we cannot do so because of the poor handling by employees who were in a position to help before this whole thing started. (The story, if you want to read it, is below). We bought a 2015 Mazda CX5 early May 2016 from a Tim. We were promised that the 2nd key will be mailed to us. So, we waited, for months and months, we never received a second key. My husband called and was told it was mailed out, we said well we never received it. Tim said, well mail one again and we waited for several months again. Come 2017 and the keys arent still delivered, my husband called them multiple times and talked to Tim and Victor (Sales Manager), I told him to ask for tracking. He was told "Oh, Ill ask Tim" and "Oh, Ill ask Victor". Apparently no Victor or Tim updated us at all. So, I finally decided to call. It was Saturday that time and Victor said, my office isnt open and Ill give you a call Monday (gave him my direct number). Come Monday, never received a call, so I decided to call back. First, phone experience was so bad, called the Schwartz number got hold of Caitlyn and she just pass me along like a ball, wont even let me finish speak. Got hold of Tim, repeated the issue and he put me on hold for 5 mins. I dropped the call and called back, Caitlyn then pass me along to Victor without even let me finish my word. Got hold of Victor and said Tim is checking, I said but I just talked to him and I was put on hold, he didnt even told me why hes placing me on hold. He said, hes checking now and well get back to you and so on. We finished talking and I called back again, I told Caitlyn I want to be connected to Tim, didnt bother to talk to her coz shes just gonna pass me along anyway. Got hold of Tim again and finally, he said " The key wasnt shipped out". I got so frustrated, coz weve been lied to multiple times, nobody even care to give the initiative to call us and let us know whats "really" going on. My husband had been really patient and nice to them, this isnt fair. We just wanted something weve purchased and having the second key is a necessity, weve waited for almost a year for them to finally ship out the key. I told Tim to call me back, I am not calling back again to beg them to give me information and they should have the initiative to call us. He left a voicemail with the tracking number and said the key will be picked up first thing in the morning. Ok, so now I have an inactive tracking and have no option but to "again" wait and see if our key was really sent out or not. Being lied to multiple times is not right, we have the car financed by you guys and were considering having it refinanced. We liked doing business with Schwartz, but with this kind of customer experience, wed rather discontinue our business with you guys. (Lastly, we are grateful to Jay Schwartz and his efforts to get the situation resolved).

TR

Tristen Schoellner

I personally never thought Id ever end up in a Mazda, they just werent my style. My friend, Shannon, bought a cx-5 last year and I was surprised by how nice it was. The other day, while we were car shopping, we passed Schwartz and my husband suggested we stop in. We were immediately greeted by the very pleasant receptionist and she offered beverages, to get us help or if there was anything else she could do to help and when we said Wed like to just look around first she replied absolutely! and applied zero pressure! That immediately made me want to stay there, nothing makes me want to leave than be hounded by employees. We did, however, ask if she could page our very good family friend, Eileen(who was also a factor in ultimately going there instead of the dealership down the road that my family has been loyal to for 21 years), who works behind the scenes. We were chatting and Eileen made some great points about Mazdas that I didnt realize so we asked her for a dealer. She sent over Charles Jackson and for that, Im eternally grateful. We told him we were looking for a simple car for my husband to take back and forth to work and Charles immediately went to work for us! He was kind, helpful and reassuring. He didnt try and talk us into getting something we didnt need or jerk us around with the price. I thanked him for doing so and looking truly and sincerely humbled, he responded "Ive been where you are...I treat you like Id want to be. Ive been doing this for 30 years, it isnt worth it to me to make someone feel uncomfortable." He found us the perfect, brand new vehicle, got it to the price we needed it to be, all the whole trying his best to be quick because we had our newly one year old baby with us. I couldnt believe how nice the car was! It has been a few days and I am STILL in awe of all of the creature comforts in this car! We traded in my fully loaded Santa Fe (I kept my husbands pick up) for a 2016 Mazda 3 Sport lease and I was a little nervous about getting a base model but theyre is NOTHING basic about this vehicle! The seats wrap around you, the navigation is great, it reads your texts to you, lets you customize EVERYTHING down to how the key fob operates. Back to the dealership though...I thought surely a car dealer as nice as Charles must be an anomaly but when our baby started to get restless and was walking around, everyone went out of their way to be nice to her. It was awesome! We felt bad when she was crying (we had been there for almost 4 hours) but everyone assured us they understood and played with her! Lane, the finance guy, got us in and out as soon as he could while managing to explain everything fully. I just cant say enough good things about our experience, I can say with confidence that we will go there first for our next vehicle.

UP

Upen Sharma

Well, I got my car from this dealership. Buying experience is not that bad, though they were skeptical about me that I would end up buying. After purchase, their sales guy James told me that he would mail my license plate once they get it as I live about 1 hour drive from their dealership. Their finance manager, who was nice nonetheless, suggested I remind James after two weeks after my purchase about my License plate. I called and contacted James, initially he said that my License plate hadnt arrived & suggested I called them again after few days. When I called them, receptionist said "the person who handles License Plate is not here today" and asked me to call again. I wondered if that is my problem? Three weeks gone already, and when I called they said that there was an error made in my registration. and will take few more days and again asked me to contact them after few days. And after few days I called again, now receptionist tells me again that person handles license plate is not there. I lost my cool now. Seriously, is that my fault? As my temporary license plate expires in next two days and this was my 20th calls to them for a just a License Plate. I asked for a manager, while he was willing to help, but by now, I find it hard to believe anyone of them, as nobody was telling me the right story. When I told this manager guy that my license plate expires in nNext two days, he told me that if I get any ticket or so he will take care of that. Basically asking me to do illegal thing for their own mess up. I said I will not do that, and asked them how he will take care or compensate for that, he said he will ship my license plate overnight, but 3 days after I still have not not receive my license plate. I asked them to email me the tracking number & they noted down my email but they did not email me tracking number either. I sent email to their bosses nobody cares to reply. When I called again and talked to another guy who told me hes the owner (which turned out to be not true) instead of apologizing for their teams mistake, he tells me "this conversation is over, you can not call repeatedly and abuse my staffs" seriously? Arrogance was quite palpable. Instead of taking some accountability to their mistake he is blaming the costumer for their own mistake. My license plate is still not here, after 5 days they told me they ship that overnight. What a bunch of blatant lies. Just feel bit sorry for the owner who seems very nice otherwise!