Max BMW Motorcycles

Category:	BMW Motorcycle Dealer
Address:	845 Hoosick Rd, Troy, NY 12180, USA
Phone:	+1 518-279-3040
Site:	maxbmwmotorcycles.com
Rating:	4.1
Working:	Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed

Location

Photos 77

Reviews 16

Joseph Cage

Every maintenance I have had done here at MAX BMW has caused some kind of catastrophic failure on my motorcycle. They tightened my chain and the next thing I know the chain is flying off the sprocket. An investigation proved that the sprocket and chain were good, but they still did not take responsibility for the irrevocable damages. I had a break light switch swapped out recently and five miles down the road the caliper locked up and melted my brake disk, hoses, and pads. They of course, took no responsibility even though the work order clearly states the tech took the rear brake lever off to check the back break switch - and even when a 3rd party mechanic stated that the failure was due to a maladjusted rear break lever, causing the master cylinder to remain half closed, they accepted no responsibility. Before the Glens Falls Americade last year, I ordered a replacement fairing to fix a scratch and get the bike looking perfect, but they ordered the part for the wrong side, even though I had them confirm the side twice. I brought my bike in for the regular maintenance checks, the incremental mileage maintenances, 4,000, 8,000 - 16,000, and on the 24,000 they tell me that this has no bearing on whether or not I have a certified pre-owned vehicle, and I had to even insist that they stamp my maintenance book. I have never been so disappointed in a product, or in an establishment in my life.

Irving Jai

First, id like to explain that if my rating was based on the sales experience it would be 5 stars. My 2 star rating is solely based on the terrible customer service of the service department. With regards to the sale portion, Craig did his best accommodate any requirements/request, is very knowledgable, and provides an overall comfortable experience. He follows up during the entire process, as well as after purchasing the vehicle, even 6 months later. That being said, the service department has either misinformed me or outright omits important information and expects you the customer to assume knowledge, you cant possible know without actually working there. Not only was the first service rep rude over the phone but the manager, Tony, then came on and proceeded to insult me. Just because no one else has asked the question before to you, does not mean everyone in the world should know the answer. Everyone has a different situation or requirements, its your job to provide the utmost best possible service to warrant return customers. This experience has not only left a bad taste in my mouth, but now i am forced to travel hours for service to another dealer. I guess thats why they can operate in such a manner. Go there if you want a BMW bike and can service elsewhere, because once they have your money, you are no longer worth their efforts.

Michael J Cox

I dont think Max BMW deserves a dealership. I brought my 1995 k1100lt there EVERY year. They were great. I traded that bike in for a 2003 k1200lt. Everything seemed fine. Recently travelling back from down South , my brake light started flashing in N.J. Upon arriving home my rear brake did not work. I called to ask for service. JULY 12th or after is the FIRST appointment!!!!!!!!!!!!!!!!!!! I explained to service it was SERVICE on my non-existing brakes. TOO BAD. I also called back my salesman who I had recently asked about trading my bike in for 2015 k1600gtl. NOPE NO LUCK & instead of the deal I had made before , NOW my bike has to have the servo replaced for $2000.00. YEAH the salesman & GENERAL MANAGER wont even look at my bike. I did have it fixed ( THANKS TO LOCAL BMW CLUBS WHO DO CARE!!!!!!!!!!!!!!!!!!!!!!!! The brake line was kinked. Not from BMW BUT from some local BMW shop that did ALL the work on that bike!!!!!! ANY GUESSES WHO ? Well thanks for all your help. SIGNED Michael J Cox P.(#@&*^ing S. No I wont be going back!!!!!!!!!!!

John Lavazzo

I really enjoy doing business with these guys. I just picked up my second bike from Max and it was overall a very enjoyable experience. One of the things I appreciate the most is that all the guys are friendly and down to earth. They are passionate about motorcycles, and - contrary to the often snobby BMW brand image of many riders - these guys are real riders and are enjoyable to deal with. This is contrary to so many other local bike dealers. Bike selection is good as is the gear selection, and they offer good discounts, both on bike prices and when you purchase other gear whether accessories or apparel. I highly recommend Max BMW Motorcycles!

Nick Hilliard

I got my first BMW from here. They are very friendly and non-pushing. All the staff was great and made sure I was being helped. Steve however was the best. He had an answer for everyone of my questions and if he didnt know he found it. They gave me a great deal. Loved Maxs BMW. Its too bad I live so far away because i would be back all the time. Really a great place to buy a bike or get yours serviced.

Jason Perez

How can i start.... well let me just start off by saying Carolyn was amazing!!! her service and expertise was amazing and truly an unbelievable experience, i would recommend her to anyone! i purchased 2 s1000rr on june 15th and im working on 3 more bikes for buddies of mines!!! keep in mind i live 200 miles away from this dealership this says it all.

GYPSY RIDER

Great guys to work and do business with! Rode Goldwings for 30 years before getting a 1600 and Im not turning back-fell in love with her immediately! The service manager was extremely helpful in explaining some DIY maintenance routines. After a year of ownership ---- no issues !!!! Just wish they were closer to where I live!

Todd Langston

One of the best BMW dealerships Ive been in. The people working here are very knowledgeable and friendly and quick to help you if youre in a jam or traveling. Always a good selection of bikes to choose from also.

Michael Hull

Max is awesome. They have great service, friendly and knowledgeable staff and will work with you. Even going in to get my bike serviced I have a great time. I wont shop anywhere else.

Ron B

Excellent BMW Motorcycle Dealer ! Bought my GSA from Craig - great deal and very professional. I highly recommend them - worth the travel from Long Island NY.

Scott Williams

Great BMW moto center. They seem to have a great respect for the old and the new equally. Excellent selection of used and well cared for boxers. Thanks guys!

Aaron Jennes

The staff are incredibly friendly and have no issue with letting you take a test ride on a bike you may not be able to afford for quite some time.

Tim Martino

Thinking about purchasing a BMW motorcycle? Have a motorcycle license? Stop in and take a test drive anytime.

Eric Royce

Great people to deal with for buying a motorcycle and service

Jamie Theguy

Awesome customer service! Carolyn was great to work with.

Brian

Awesome customer service!!