Visionworks

Reviews 5

DI

Dinah Toups

TERRIBLE, TERRIBLE PLACE! I had to have my glasses replaced immediately and because it is a 25 min drive for me, I called ahead. I asked if they do 1 hour glasses. "yes" What time did they close? "7pm." It was early afternoon so I headed over. After I go through ALL of the steps to place my order, she said, "They will be ready tomorrow." I said, "No, wait! You said 1 hour!" "Oh, the guys who does them doesnt work on Wednesdays. They will be ready by noon tomorrow." "Why didnt you tell me this when I called?" "You didnt ask." So I asked her if they said 1 hour and the store opened at 9am why wouldnt they be ready at 10am? To which she replied, "There are others ahead of you." So when I get there today at 12:30 they tell me they are not ready and it will be ANOTHER 15 minutes or so!!! Bottom line: This "ONE HOUR" has taken about 24 hours!!! Avoid this place!

---

MA

Matt Mier

Its hard to give an overall rating because the optometrist was excellent but the front of the store was hell. The lady inputting the glasses and lens order was continuing to add things we didnt want, charged us twice for the eye exam and the list goes on. Then wanted to argue with us about what we NEEDED to get. Finally my wife told her that it was our money and WE will decide how it gets spent, not you. I will never go back there again

---

AL

Alicia Dukes

Im torn on my review,the eye exam and picking out my frames were ok,but when it came down to putting my insurance in the computer I was charged for stuff I did not want but they said I needed it so I ended up paying out of pocket 150.00 for the extra stuff.Some of the staff was very helping and others couldnt stop talking about personal stuff. So I dont think Im ever going back here....

---

SU

Sue Williams

Been using this place for years. Never have had a bad experience.

---

JA

Jasmine Mabry

Very poor customer service

---

---