Zales - The Diamond Store

Category:	Jewelry Store
Address:	715 N Hwy 67 #240, Cedar Hill, TX 75104, USA
Phone:	+1 972-293-2324
Site:	zalesoutlet.com
Rating:	2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 14

Reviews 12

Jarvis Edwards

I came here with my future wife to purchase a wedding ring and a wedding band Saturday May the 1st. It would seem my fiancee as well as I failed to notice the for every $300 we spend we redeem a $100 promotion the store was having. The clerks didnt reminder us of this, and the next day when my fiancée came back to the Zales store to have her earrings cleaned from a previous purchase we then asked why we didnt receive the $100 for every $300 on our purchase from May the 1st. The total we spent was $1257.86. So I was estimate I should have $400 in store credit. The manager told my fiancée she would have $200 if she spent an additional $600 which would be as if we had spent nothing initially. I felt cheated. On top of all this our wedding is suppose to be May 20 of this year and the rings arent expected or estimated to be resized and returned to the store until may the 23rd. When I spoke the the clerk she said the rings should be resized in 14 days. It wasnt until my fiancée looked at the receipt for the promotion that I notice the expected date for the rings was after out wedding date.

kami jimerson

Refused to return earrings that were warrantied. I provided all information on the warranty and lady had me wait 30 minutes, she checked out 3 other customers. Then finally came and pull the earrings for exchange and asked for my receipt. I didnt have receipt only the information needed for the warranty, since they were a gift mind you she asked about this in the beginning. My child had her earrings not even a month and all the stones are visibly gone. She saw and took note. But didnt return or exchange them. I wont buy from Zales again ever. Stones fell out of my other daughter earrings as well. Buyer BEWARE and oh yes the staff is rude, lack of customer service and attentiveness to customers.

P Aikens

I took my watch to have a battery repaired in December. It is now May. I still do not have my watch of 15 years back. The associates say they will call you back, they do not. They never seem to know anything that is going on with the 3rd party company repairing my watch. It is absolutely insane! I purchased a lifetime warranty on my battery; however, they can keep that! The next time I need to have my watch or battery repaired, it will not be with the ILL EQUIPPED COMPANY! GIVE ME A BREAK! !

Saunitha Johnson

If there were zero stars I would consider giving them none at all. Got diamond earrings and it has been a month and still have not received the certification for the earrings. And the exchange process is the most confusing thing ever. While my receipt says one thing my credit card statement says something totally different. The justification of the process is very confusing. Bringing everything back. Horrifying experience

Dora Riley

My husband bought me a 3 stone sapphire ring and purchased the insurance. I took the ring in 6 weeks ago to get it sized they had to send it back to the vendor to redo 4 TIMES and I still dont have my ring. I would not EVER purchase anything from them again. Id rather purchase a ring from a gumball machine. ****BEWARE****

Tovette Henderson

I truly enjoyed the service we received at Zales from the online customers sevice to the in store service. They were friendly from walking in the store to leaving the store. We purchased the insurance. We love Zales no reason not to.

Mike Blake

They sell JUNK!!!! Bought my wife a wedding ring and in the first YEAR I have had stones fall out of the ring..why do you have to bring the ring BACK every 6 months? ?? BUYER BEWARE!!!

Isabel Sanchez

As much money as my husband and I have spent here, the sales ladies could be nicer. They are ruder than anyone i have ever met and are no help. Never spending my money here again.

Deplata Fuego

I came to pick up my wife wedding ring and they lost it. They put my paper work in some one else bracelet. The are slow at there job. And they have bad custumer service.

MsBeautiful Natareeya

I absolutely LOOOOOOOOOOOVVVVVVVVEEEEEEEEE This Store!!! GREAT CUSTOMER SERVICE!!! ALWAYS READY TO HELP!!! THEY WORK AS A TEAM!!! CUSTOMERS ALWAYS COME FIRST!!!

brittni sampley

Worst customer service ive ever seen. Not enough staff and bery rude.

RaShad Adkison

My only shop for diamonds, Ms Lou is great to work with!