Bailey Banks & Biddle

Reviews 23

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Krista Patricio

My fiancé purchased my veragio engagement ring from this location from David. First week of having the ring, I had stones falling out. When I went to get it fixed, I asked to get the ring sized too. David said it is not included with the purchase (even though it is an engagement ring & my fiancé purchased it not checking my size as it was a surprise. All other jewelry stores include the first size) David said we needed to purchase a warranty for it to be included BUT apparently they were in the middle of switching warranty companies. My fiancé and I both had to argue with him to get the ring sized. Afterwards, he said he would call me once the warranty company transition was complete. This was 8 months ago. Still have not heard to this day from him. We went in last week to purchase my fiances band because we had received a coupon for $50 off in the mail. We worked with an older woman this time & we had told her we would like to put a down payment since we are tite with the wedding money. She offered us lay away for 6 months and said we can include the coupon price. We put our deposit down. Next day, DAVID calls my fiancé saying that he is not going to allow us to use the coupon with lay away but could just offer 10% off AFTER the woman offered it to us in store. He Said we need to come in (we live 45 minutes away) to get our refund even though it was purchased on a card. David basically lost a sale for this older woman over $17. I highly dont recommend coming here. Despite all of the problems we had, we stupidly continued to go there. Not anymore. We found bands at helzberg with much better service for more than half the price. Dont go to Bailey Banks & Biddle if youre expecting a great experience.

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Jordan Harvey

Store in Little Rock, AR is the cheapest, non professional store Ive ever been in. Im not surprised they had to close down. Its honestly the store in general. My wife has had her ring fall apart twice and they have yet to take responsibility. They dont want to help, and they are wanting her to go to a different store to get her diamond plan signed off on. Other stores wont sign off on someone elses work though so we are stuck with this problem.

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Kenzi McTague

I went here in September/October of 2016 looking for an engagement ring and I had no idea what I was looking for. The lady that was helping me was nothing but nice and trying to recommend different size rings and different styles that I might like. At the end of my visit she put in 3-4 different rings for my boyfriend to come choose from when he returned from the military. Definitely recommend this place, great customer service.

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Todd

I went in to Bailey Banks & Biddle to look for my wifes engagement ring. I met a wonderful sales lady named Marika. Not only did she have a great selection of engagment rings she also made it a fun experience. After I licked out the perfect ring it took the Jeweler 2 weeks to build my wifes perfect ring. My wife loves her ring. I will go back to Bailey Banks & Biddle for my future jewelry purchases..

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Theodore Harvey

Joy Ferguson was beyond amazing. We have been looking for engagement rings for weeks and Joy was able to seal the deal within an hour. Would highly recommend to anyone looking for a wedding ring. If youre looking for someone to help assist you buying a ring then just trying to get a sale out of you go ask for Joy. Thank you!!!

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The Bassassin

I was greeted immediately and all staff are very friendly and helpful. Will definitely recommend to anyone whos interested in purchasing jewelry! I was helped along each and every step by a staff who knew what they were talking about and able to point me in the right direction :)

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Macy Oestreich

They have a beautiful selection of jewelry. I visited aeound Christnas time and bought a beautiful pearl bracelet and it was not too expensive and i have gotten a bunch of compliments on that bracelet. Thanks Baey Banks & Biddle for your great customer service.

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Cheryl Gruner

Marika at the plano store has taking care of all our jewelry needs for years! From new wedding rings to Popping by to drop a bunch of our watches for new batterys and tune ups! We Trust them and enjoy doing business with them! Always a good experience

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Tesha Lewis

I Love my purchase! 2nd purchase at this store and appreciate all of Brysons help! He made me absolutely pleased with his A+ customer service and his follow up on making sure I am still happy. I will be back yet again for another purchase real soon.

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Manuel Gómez Dekker

Fiancee and I visited the store last week for our marriage bands. Attention was top notch (Lisa Rafiqui took care of us) and while we finally opted for a different store, I cant but praise the attention to the customer provided by the staff.

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Melody Lam

Came here with my boyfriend mainly to just window shop and try on ring sizes to get an idea and customer service was awesome! After telling the guy we were just window shopping he was still very helpful and attentive! Great experience here!

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Alex Fuentes

The customer service was so nice! I had a wonderful time taking a look at the collection of jewelry they had. And even as a guy the jewelry was worth taking a look at and see what kind of jewelry would be great to buy for a girl.

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Amber Kurpiel

Excellent customer service and we found exactly what we were looking for! We even needed to exchange one of our purchases for a new size and they helped up quickly! Mara is so fantastic and personable! We are very satisfied!

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Tom McGarvey

Stopped by and dealt with Marika. She was great! Very helpful and knowledgeable. She wasnt pushy and took the time to show me multiple items in my price range. Would highly recommend Marika!

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Suelyna Bun

The employees here are super sweet and really helpful! They helped me pick out a bracelet for my mom for her birthday :) The place is also always clean and their pieces are amazing! Thanks guys!

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Jason Allcorn

Went in to the store the other day to compare some things and Bryson showed me around and was extremely helpful. I will be back soon to make my purchase. Thank you for all your help

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Kaysi H

My boyfriend and I stopped by to look around and Marika(sp?) was so helpful! She took her time with us and was very friendly and knowledgeable.

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Derek Rush

Customer Service is 2nd to none. Great location in Willow Bend mall. Mara and all the staff will take great care of you. Highly Recommend!

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Buna Mam

I was looking around for a necklace for my wife for our anniversary gift . The staff was able to help me and the wife loved her necklace.

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Stephanie Mik

The employees are very professional and helpful. The service was great. Definitely recommend from the variety of selections they have.

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Lyna Leng

I stopped in and tried on some rings to see which style suited me best and to get sized. It was very clean and the staff were great!

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Kathryn Schwartz

I loved meeting Joy! Found the perfect ring for me and my fiance and she was so nice and personalable during the while process!

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Rizwan Makani

I love to go this baliey banks location sales lady Mara Bolding n David they both r very helpful always helping with me....

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