Petco Animal Supplies

Category:	Pet Supply Store
Address:	195 E 12300 S, Draper, UT 84020, USA
Phone:	+1 801-495-4201
Site:	stores.petco.com
Rating:	3.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 9

Chelsey Orton

I dont know when most of these people went to this petco but my husband and I started shopping here awhile ago and everyone has always been so helpful and accommodating. Although, I cant speak for the salon, weve never used it. We walk in and everyone gushes over our little guy and they are always so sweet with him. The nutritionist, Amanda, is an absolute doll. Our guys fur started falling out a ton and he was itching all the time. Come to find put he is allergic to grain. Amanda spent at least a half hour helping us find a dog food that was in thw same price range as our previous one. She never tried to up sale us or talk us into anything we didnt need (which I hate). She helped us find stuff to help with his dry skin and training treats that wouldnt upset his stomach. There is another guy whose name I believe is John and hes great too. He helped us find a lot of things when we first got our dog. Lori the trainer is hilarious, shes very blunt which I personally like when being taught something. Especially, when paying that for training, I dont want to be doing it wrong and not see results due to someone sugar coating everything.

Adam Pulsipher

Will only take my dogs here if I have no other choice. Tried to call their grooming department for hours of operations. Sat on hold for five minutes, no answer. Called back and selected the option for "customer service". On hold for two minutes before somebody answered. Asked what time their grooming department closed. Her response, "let me transfer you over there". Sat on hold another five minutes. Called back a third time and selected customer service again. Person who answered identified herself as the manager. Asked what time their grooming department closed. Her response, "let me walk over there and find out". What kind of manager does not know the hours of operation for a department in their own store?! Although the groomers are nice and do a decent job, they do not look very professional. Could be the ugly brown smocks they wear as uniforms over old shirts and torn jeans. Its hard to locate any staff in that store as there is not a set uniform and the staff wear whatever they want. The few times Ive gone to their groomers, I can not see the floor through all the dog hair. I dont think they clean until the end of the day.

A Private User

I took my 1.9 lb Yorkie in to Petco in Draper to get a simple hair trim and groom. When I picked up my dog I was told that It took two people who hold him down....... Remembering he is 1.9 lbs. This added a $18 charge to make the grand total $60. When I started to inspect the hair cut I almost started to cry it was so bad. It looked like a 5 year old got a hold of some clippers and started to cut. There were spots all over the dog that were shaved down to the skin then right next to that there was hair that was over an inch long. I told them to leave the head long and they did not. also almost shaved. I talked to the salon manager and she told me that it was because he was such a handfull (1.9lbs) and it took 4 hours to do the haircut. I then talked to the Petco general manager and he kept making excuses for the salon, telling me that it was an art form. but from my perspective it looked like a 5 year olds version of abstract art. I had absolutely the worst experience at Petco and will never shop there again and will continue to tell others of my time they butchered my dog.

Beverly Brierley

Went through 3 teddy bear hamsters. 1st one they gave us and didnt tell us to give them the bene-Bac medicine. Took it back, after 3 days of having "Wet tail" exchanged it for another one. Got the medicine with it. It got wet tail too but it kept eating so it made it through. It suddenly died after only 6 weeks. I went in showed the manager the food w were using, bedding we were using, cage we were using. We cleaned the cage every 4-5 days always had food and water. They were nice enough the exchange that one. Got a new one and it got wet tail. Took it back to be seen by their vet, it didnt make it. One of the employees said it was the factory they were getting the small animals from. I am going to take my business elsewhere. NEVER AGAIN!! Dont buy small animals from them!

Heath Capps

I have such mixed reviews about this place. My dog always goes here for grooming and I must say they do the best job ever! My schnauzer looks fantastic and he gets compliments after being groomed every time. The other day we were in there and Alicia yelled at my daughter, who is 3 and excited when she sees cats and dogs. She was teaching a class and my daughter was looking over the gates and she yelled at her to go away. Really? If you ask her she will or ask me to take her away but please dont yell at here. When the class was over she asked if she could look at the cats because Alicia had them gated off. She said she had her next class in a half an hour and couldnt let her in for a few minutes. I love this place but this is not okay.

Brittany Wheat

*Look no further Petco is the place to go*I was a little sceptical to take my Japanese Akita here after reading some reviews. But I took her in yesterday and the gal did an AMAZING JOB! I will be a client for life. My dog has never looked so good, they really took their time especially to brush her out and they even gave us a complimentary bag of treats my dog loves. Great customer service skills and even recommended tools for me to use at home to help keep my dogs shedding under control. Needless to say I was very pleased with their service. 7/7/15

Erica L

They were terrible. They mistreated my dog so bad. They must have stabbed him in the eye with their scissors or something because he was scratching it a ton once we got home. I looked inside of it and it was swollen with a huge red puss ball and scratched. I also saw them brushing another dogs hair and they were just yanking its head all over the place. Poor thing! I will never go back there. It was a terrible experience and my dog cant even see out of his eye because it is so swollen and damaged. Be careful with this petco grooming!

Jacquelyn Portune

They have self serve grooming option at their grooming salon and provide everything you need and are more then happy to assist with nails afterwards if you cant do them yourself. I dont often visit the actual store anymore because I work for a competing company and get what I typically need from work, when I do need something from the store, the staff is friendly and helpful, I happily recommend my friends and family here as well as occasional clients from my work should they have something that we do not :)

Lady Sitara

Went to PetCo to buy puppy apparel for my two dogs! They didnt have it I was looking for, so I was told by one of the staff last week, to call on Wednesday afternoon, that the shipment would be in. Called today just to get the runaround, the girl had no idea what she was even talking about. I sat on the phone for over seven minutes waiting for somebody to walk back to find out if the truck had brought inventory. The store is a real joke!