Art Van Furniture - Taylor

Category:	Furniture Store
Address:	22035 Eureka Rd, Taylor, MI 48180, USA
Phone:	+1 734-287-4000
Site:	artvan.com
Rating:	1.9
Working:	10AM–9PM 10AM–9PM 10AM–10PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–9PM

Location

Photos 100

Reviews 5

Krishawna Head

I attempted to get my husband a Fathers Day gift from Art Van. I was mis-lead it would be there in mid-june.(Paid in full on 6-16-17) So I put a small deposit down(6-4-17) an I informed them Ill pay later and my Husband can just pick it up himself. The CS rep Janet (aka Jan)who followed me and my daughter around the whole store informed me we will have the chair in Monday and you can pick up from the store. So no call Monday. I had to call them. They informed me my chair would not be in till July. I explained this was a gift for my husband for fathers day an Jan told me Monday. (6-19-17) She informed me that they had two in stock but to call the manufacturer on Van dyke and they have to call another place. My massage recliner is not at there facility either is ridiculous. They were not helpful. So, we go up there after work we spoke with a very helpful manger by the name of Eric, he was very helpful. We explained what had happened and he was willing to upgrade us to keep our business but all in all we got our money back. This misleading information had me heated we were expecting to get this chair that Monday not July. The rep by the name of Janet is horrible. If she would have told me early July I would have found another gift for my husband instead. We wont be back at that art van anymore we have been shopping with art van stores for at least 15 years. One bad experience can make you never want to shop there again. Well at least not that location. However one star for the manager Eric.

Cynthia Kensinger

What is up with the "tag team" sales tactics? If the salesperson isnt getting you to purchase fast enough, they call in another salesperson to take over the sales push. Seemed like good cop, bad cop or the WWF! I dont take kindly to salespeople using pressure tactics and pushing me to make a commitment on a purchase. This has happened at this store twice in two weeks. The second time I returned to look at the fabric color again and compare it to my paint sample I had chosen. That was all I needed to do. No salesperson required. I informed the salesperson of my reason for stopping in. She began diving into her "pitch" and suggested that I put a "down payment" on the couch today. Sorry, I will make payment in full if and when I decide to purchase. Do they really think customers dont know what the "tag team" antics are about. Sorry folks, you just lost my business completely. I do not want to return to shop at a store where I do not feel able to relax and browse. Furniture is a major purchase and something I am going to have to live with for a long time. I dont need pushy, soft sale, hard sale tag teams pressuring me into buying something I may regret. I know you dont make money off of my sheer looking, but that is the nature of your business. When I called the sales floor manager to give him my feedback, he became defensive and argumentative with me. Art Van obviously hasnt mastered the "art" of customer service recovery either!

Kathryn Jenkins

Guess I know why this place gets bad reviews! Ive been using Art Van for my furniture needs for the last 10 years and have always worked with the same salesman Ray. Hes great! The other parts of this company - stock, service, etc - absolutely suck! Two years ago I ordered a new mattress and box spring. They had some in stock so I picked it up that day. It was a queen set and I kept telling the stock guy he was giving us the wrong size box frame. Well, we get it home, and low and behold! Its the wrong size! We had rented a uhaul so had to keep it longer to exchange it and they guys wouldnt even admit they made a mistake! Then last week, I decided I would give them another shot on proving my business is worth it. I go to my same sales man, Ray, who helps be find a new living room set. We place the order and he puts a note to contact us when we can come pick it up. He specifically asks what number to call and says they will call when the order is ready just like EVERY other time weve ordered. Well, we never get a call so we decide to call. Our order is in, and the service rep and manager decide to argue with me about not calling and that they never did that. What happened to the customer is always right? Now Im going to have to rush to get a truck for tomorrow to pick it up because they can hold the stock even though theyre not supposed. Bull crap! Ive spent over $7000 in furniture from them and they will never see another penny!

Autumn B.

Worst experience ever..DO NOT SHOP HERE..My couch had slanted cushions immediately and we didnt not make them and then lounger would swallow you into a corner hole..I was hospitalized for 2 after this due to something NOT caused by this ..But when I called go complain when I got out.They said they could not take it back since it was passed the grace period. I explained I was not available to call since I was hospitalized at that time..Finally they sent a technician, whi did absolutely nothing accept say nothing was wrong even though it obviously was..He suggested that the only thing he could do was order new cushions for both sides..I agreed and he left saying when I received them..Which never came ,even after constantly calling..Finally 1 year later one cushion finally came ,not 2 but 1 .I called immediately and they came to install it..But said that they didnt know about the other one..As I called was shuffled around a million times ,they said I should of called when I received the cushions and I explained I called the next .But they oh we have only one recorded phone call..WTF Would they like to see my hospital document and my phone documentation..Are you kidding me..They said I could pay for another one..They are out if their freaking minds.. There furniture is worth a crap and there customer service is too

Lyndsay Kieselbach

My family had been shopping at Art Van for 13 years and had purchased numerous sets of furniture from them. We just bought new bedroom furniture from them and when it was delivered to our house the bed sat much higher than anyone told us it would; 3 feet off the ground! When I called to see what we could do, our salesman helped us pick something else that would save us some space but then told us it would be a 15% restocking fee. It had been in my house all of 20 minutes. I am sure this is standard but for all the money I spent in that store, I was sure that they would help me out and at least lower it. Plus they were going to charge me delivery again. No one cared. No one cared that this was the defining customer service moment for me and my husband. They could have helped and even negotiated the fee and kept a customer. But instead they needed to keep making millions of dollars and be big corporate America that we all know and love. Well Art Van, you have lost this one and everyone I see will know that you couldnt be bothered to help me out. 12 years of good service wiped away by one bad experience. Just remember, it takes months to find a customer and only seconds to lose one.