Art Van Furniture - Dearborn

Category:	Furniture Store
Address:	15701 Market Dr, Dearborn, MI 48126, USA
Phone:	+1 313-982-9999
Site:	artvan.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–10PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–9PM

Location

Photos 61

Reviews 22

Xavier Johnson

Thought I was getting a deal. Got a scam instead... bought well over 3k worth of leather furniture just for 2 of the pieces to be delivered with defects. I had Art Van come back out to see if the could repair just to be told that it they would need to be replaced; so I call the number and then I hear that all of the pieces have been sold and they have no plans to restock. I get told I would have to do a re-selection, which is unacceptable due to me designing my place around the color scheme of the furniture not to mention its the set I picked out and wanted for a lifetime! Then I get told either I will have to reselect another set or live with the defective furniture; even though it was damaged on delivery and I have a 10 year warranty that I paid extra for, not to mention I havent even owned this for more than 30 days. SMH buyer beware... Art Van is running an elaborate subpar operation with no concern for service or the "guarantees" they make.

Shay Bunnie

I went into the store just to look at some furniture. I already have a salesperson at another store which I informed the salesperson. Thats one reason I dont like going into art van is because they are standing there like vultures when I walk in. I like to look at furniture in peace and then come get someone when Im ready. In clothing retail stores they tell you their name and let you look then check on you. Someone asked him what happened he said she has a salesperson they told him to follow me. Maybe he was new. I tried to lose him in the store lol. I just wanted to see what they had before I bought something from my regular person. I dont like to be followed while shopping. I do like that they have two floors. They didnt have a lot of dining sets to look at and also they were scattered I wish they were in one place like the southfield store.

Kristy Y

The sales guy Al was nice.. But when I went to pick up what I ordered from behind the building I had a horrible experience. The young guys that are supposed to load your order into your vehicle were so lazy. I had a tip in hand to give to them, but since my brother came with me (thank god, because Im a small girl) I had my brother finish loading my order as they just put it in there and walk away. Some guy who was wearing dress shoes was helping the young man load my second order with his phone in one hand and as my mattress was being dragged on the ground. His co-worker had to tell him "pick it up lazy". So disappointing as I used to love my experience at Art Van.

Sam I

Believe it or not their own "Customer service" are the rudest ever. Our salesman was amazing, we were about to make a deal for 3 bedrooms and just asked the customer service lady a simple question because our sales rep had to step away for a minute and she answered in the rudest way possible instead of asking us to wait or try to help. Guess what we did? Walked out and now going to Art Van in Taylor. P.S Sorry to our salesman for not getting the commission even though you were extremely helpful. Its not your fault that a heavy set blonde haired lady sitting behind a "customer service desk" made you lose this deal. Sorry again.

Damon

This place sucked I knew I shouldnt have bought a letter sectional from here they wouldnt take no for an answer and I couldnt even get alone time to sit on some stuff with my wife, we got a leather sectional and when it came and they left I noticed a horrible musky smell coming from it, the smeel is unbarrible and overpowering I cant even sit on it in believable we paid 1600 for it and it shouldnt have a smell at all Im never buying from them again, if I could give less stars then one I would

Binghao Wang

This is the worst delivery service I ever had. I bought a dining table from art van. The delivery was scheduled Feb 13, but the art van workers DIDNT KNOW how to assemble the products from their company. They neither took off their shoes or wear a shoe cover when they entry my house. And finally, they just left a mess in my house and said they would schedule another time to assemble the table. NO ONE tries to contact me to confirm the delivery day.

A L

Did not deliver anything I ordered, either half the order was missing or the funiture was damaged. Horrible customer service from sales agents. They will try to pressure you into buying something you do not want and wont negotiate the prices for a fair deal. Do not spend your money here, go somewhere else.

YellowMohamad1234567

Tell me so much bullshit that my LIFETIME WARRANTY wont cover a rip on the couch or a bad mechanism Im fed up with these shaddy business practices Im spending my money somewhere else.

Mike Musheinesh

The worst place to go I bought a bed for $4800 The sent me the older Mobel I called them the same day They will not no anything for me Talking down to me as if Im bothering them

A Private User

Never put anything in layaway here... There is no guarantee you will get it... And then they wont even give you the floor model for a decent price!!!

Dominique King

A wonderful location, the Dearborn Art Van. Great customer service and the prices and guarantees are remarkable! My experience was great!

Deshawne Jones

All furniture come from over seas it takes 2 months to get furniture smh never again will i order for art van

Jr Mayberry

I luv art van there prices are fair an you can count on them, so give them a visit, an I didnt get scammed

April Clemons

never bye anything else from art van the scame on there warranties. ...... im out of soo much money

Yuling Zhao

I ordered 4 chairs and I only received 3. And the customer service is awful!! Wont go again!