|Address:||2147 W Ridge Rd, Rochester, NY 14626, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–5PM 12–5PM|
A Private User
Get anything they say in writing before you buy anything! A few years ago I had a Triton Tungsten Carbide ring purchased for me by my girlfriend. We went to the store to look at them and pick one out, I loved the one that she wanted to get me, the color and finish were great. Being skeptical of "forever" I asked two different members of the sales staff about the fact that the rings are supposed to be: in their words "indestructible". One sales person told me that it would take so much force to break the ring that my hand would be "crushed to pieces" in the process and another sales person told me flat out it was "indestructible". Well a few years went by and I was moving a heavy box, I set the box down to get a better grip and my ring broke in to 4 pieces, to my surprise neither of my hands were crushed to pieces. I brought the pieces of ring back in to them and asked what was going to be done about it. Coincidentally I had the same sales person that sold it to us whom had the audacity to actually say "WOW Ill have to start telling people they are NEARLY indestructible from now on..." So, they contacted the manufacturer and said it broke, the manufacturer said id have to pay $50 for "shipping and handling" to get a replacement. I agreed to do so even though this wasnt a warranty issue but rather a matter of deceit on behalf of The Source. A week or two later the manufacturer sent me a replacement that was a different color, different finish and different profile. I hate it, I wear it everyday but it is a constant reminder of the unsavory business practices and lack of knowledge held by the sales staff at The Source.
My boyfriend and I have been together for about 6 years and have been planning to get engaged for some time now. We finally took the jump to go look at rings, and this was the first place we went. The "diamond expert" was, to put it kindly, cold. She seemed annoyed with us and overly focused on price, and apparently made some unwise assumptions on what we could and could not afford. I was disappointed that they only had one style of unembellished solitaire ring. Its called the Tiffany style but none of the diamonds were set nearly deep enough. I was also disappointed that they didnt have any solitaire rings with more than one carat, and that there were so few yellow gold options. I was only ever given the medium-quality diamonds to look at, as it seemed to have been decided that was the best we could afford. The rings all felt cheap and looked poorly made. If youre interested in gaudy, over the top, cheap-looking rings with poor craftsmanship, this seems to be the place to go. The "diamond expert" also left in the middle of our consultation to make a phone call, and never came back. The woman who came out to replace her just tried to pressure us into buying something right away, and then told us we were strange for having come in to look at engagement rings when we were not yet engaged. The entire experience was frustrating and disheartening. We will not return.
My fiancé and I went into the source for some needs in regards to her already purchased engagement ring as well as looking at wedding bands for myself. We were lucky enough to work with Linda S. who was very personable and fun to work with. She was able to request my fiancés ring be resized quicker than the typical time frame as we are going out of town and would really like to have it back before then. While looking at wedding bands for myself, Linda was very helpful in terms of price and and my own interests and didnt solely focus on the dollar amount of the sale. She asked a lot of questions and showed great interest in our relationship as a couple. We would recommend her to anyone and will definitely be back in to shop with her.
We have been shopping at The Source for over 25 years. Its always a pleasure to walk into the Greece location and be treated like family. One of those reasons is Linda Schwaed. She always remembers the family when we come in. Quite a few of us shop at this location and it always seems like when anyone of us walks in she waits on us! The prices that The Source offers is excellent and the service is outstanding! Thank you to The Source for years of a quality product and thank you to Linda for the impeccable service!
Mary Ann Gentile
I stopped in to the Source today looking to purchase earrings as a birthday gift for my daughter. The selection was great as was the service delivered by Linda D. She helped me find just the right pair which btw my daughter loved them! I have shopped at The Source for several years and I have always found the staff to be friendly, knowledgeable and professional. The selection and quality of jewelry is excellent. I know I will always find just what I am looking for right here!
Last week I went into the store to pick out wedding bands with my fiancé and the sales lady was VERY helpful! My fiancé had gotten my engagement ring there and I absolutely LOVE it!!! We looked at so many bands and she really made sure we got exactly what we were looking for! She had very good advice and really had our best interests in mind. They even gave us free champagne glasses with our names on them. In whole, our experience was fantastic!
I used to go to the Pandora store for all my Pandora needs. But one day my friend told me to go to the Source and I had a wonderful experience. Customer service was outstanding-the sales people were very friendly and extremely helpful. I even got a free gift card with my purchases. Overall this was a wonderful experience!
We had a great experience getting our wedding bands from The Source. They took excellent care repairing and resizing my family heirloom engagement ring, and Tracey helped us find the perfect wedding bands. I highly recommend The Source for their excellent customer service. Thank you Tracey!
I worked with Tracey at the Greece store to choose an engagement ring. I shopped around for diamonds at many locations and did a lot of research. Tracey had the best customer service and the prices were extremely competitive. I am very satisfied with my transaction.
Stopped in to buy something for my wifes anniversary and was greeted by Linda S. She was fantastic in helping me pick out several items for my wife. Linda was very knowledgeable in all the jewelry and Pandora line. Definitely see Linda S. at the Source!
We always gave a positive experience at the source regardless of which location. Whenever we need something done the source is able to get it done within the time frame we need it. Definitely a trusted source for our jewelry.
Going to The Source is always a pleasant experience, especially when seeing and dealing with Linda Schwaed. She is my go to salesperson for everything! She treats my husband and I like family!
Karen Josephson and Linda Schwaed were most helpful and knowledgeable of the needs I had. Also, due to the helpful and friendly staff, I would NOT shop anywhere else.
I went on my lunch for a specific gift purchase. Tracy was very helpful and got me in and out quickly as I didnt have a lot of time. I will certainly go there again!