Category: | Jeweler |
Address: | 2330 W Ridge Rd, Rochester, NY 14626, USA |
Phone: | +1 585-227-7700 |
Site: | charismajewelers.com |
Rating: | 4.5 |
Working: | 10AM–5:30PM 10AM–8:30PM 10AM–5:30PM 10AM–8:30PM 10AM–5:30PM 10AM–4:30PM Closed |
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Tom W
I couldn’t be happier with my recent experience at Charisma Jewelers. When it came time for me to buy an engagement ring for my sweetheart, I nervously visited several jewelry stores near my home in Greece, NY. Of the three stores I visited, I felt the most comfortable in Charisma Jewelers. From the look and feel of the store to the selection to the knowledge and demeanor of the staff, there was just no comparison. I made a second visit with my sister to help me pick out the actual ring. She asked me about the other stores I checked out and informed me that Charisma was the only place she would go anyway. Apparently she too had good experience there. When we arrived, we were greeted by Daniela who was very friendly, knowledgeable and most of all, patient. We must have looked at every ring in the store before finally settling on the perfect stone and setting. Due to some tight time constraints on my (then girlfriend) coming to town during the holidays, I asked Daniela for a big favor. Could they possibly resize or exchange the ring in less than two days after I popped the question? After doing a little checking, she cheerfully agreed. The ring was ready as promised, but as luck would have it, weather issues delayed my sweetheart’s flight and she didn’t get in until late the night before I had to get the ring back. So, I popped the question as soon as we got back from the airport. Thankfully, I got a tearful “Yes!” for an answer. First thing the next morning, we were back at Charisma to get the ring re-sized. Again, the friendly and cheerful staff went out of their way to make sure the ring would be ready on time. And believe it or not, it was actually ready later that same day. My fiancé couldn’t stop looking at the beautiful ring that was returned to us. Like her, it absolutely sparkles. In fact when she shared pictures of it with her family, everybody said it simply couldn’t be real! I‘d just like to say – from both my fiancé and I – that our experience with Charisma Jewelers was absolutely awesome from start to finish. The selection was great. The staff was fabulous. The price was a pleasant surprise and the ring is absolutely incredible. Will we be back? You bet!
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Ray M.
Recently bought an engagement ring through Charisma. After checking out a few different mall jewelers and not being able to find what i wanted for the price i was looking to pay, i heard some commercials on the radio for Charisma and figured id check it out. They did a great job all around... They helped pick out the best one, and were very helpful. They really took their time explaining the different options. Danielle and Marco provided great service. Once i picked the ring out they had it sized and ready to go in just a few days, and they provided me with information on insurance, jewelery polish and even a free bottle of champagne to celebrate the occasion. even though i bought the ring on a i think a tuesday, they were still nice enough to give me the Black Friday sale, so i was able to afford a bigger diamond than i originally planned on getting. The ring is gorgeous and they did a great job on it. The Yehuda diamonds sparkle quite nicely in the light. I was thoroughly impressed. Cant say enough about how friendly the staff were... they made an already great occasion that much greater. Without a doubt we will be going back for the wedding bands.
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Lucas Dallen
I recently had a custom engagement ring made with Charisma. I had a lot of reservations about having a ring custom-made, but I needed to do so since I bought the diamond separately. I communicated with two other stores in town regarding a custom ring, but I didnt feel comfortable with the others because they werent able to show me what the final product would look like. Charisma Jewelers took the time to give me a 3D model of the ring and answered all my questions. (I had a lot of questions) I proposed to my fiance this past weekend, and I couldnt be happier with the result. She says the ring is perfect. If you have reservations about having a ring custom-made, I suggest you go to Charisma and talk to them. I believe you will be very happy with your decision.
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Trisha Woltjen
My fiance purchased my engagement ring here. It is absolutely beautiful. However, in the six months Ive had it two stones have come out already. The first time we took it back, they sent it to be fixed and two weeks later I had it back. The second time we took it back, they said it would be a week. It had now been over 2 weeks and I still dont have my ring back. Not to mention why does this keep happening? I work in an office I dont do much with my hands there is no reason for the stones to keep falling out except that it was poorly made. After Ive had it a year I guess Ill be SOL because it will no longer be covered for free replacement.
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Tracy M
Went in to have head replaced on a solitaire. They "refused" to replace it because the gem was not real. The gem is actually a Moissanite that was purchased for over $3,000. They finally agreed to perform the repair at $450.00. The woman was rude and condescending. I left and went to a higher end jeweler - Manns who instantly knew what the gem was and repaired the item for $175.00. She stated they have had many people repair items that we may consider worthless but are of great sentimental value which makes them priceless. I guess this is why I was the only customer at Charisma.
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Renee
I just got engaged 2 weeks ago and I am still on cloud 9. My fiancé had an amazing experience working with Daniela. She was energetic, engaging and full of knowledge. Her sparkling personality shines bright like your diamonds. My fiancé was so happy with the beautiful ring he purchased. I have received so many compliments and I cant wait to spend the rest of my life staring at this beautiful ring on my hand. Thank you Daniela for an amazing experience and for putting your customers first. We look forward to many future years as Charisma customers.
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Kandra Youngman
With help from Daniela, my husband surprised me with a diamond ring. I stopped in a few different times (sitting with Daniela each time) to look at bands and stones. Little did I know that my husband had already purchased the ring AND Daniela still sat with me, while keeping his secret, and discussed diamond options and prices. My ring is BEAUTIFUL and I couldnt be happier!!! Thanks Daniela & Charisma Jewelers!!! Would highly recommend stopping in there to take a look!
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Drew Carapella
Purchased my wifes diamond here, as well as the ring and the bands. I was treated very well and was respected. Nobody tried to "sell me something" or persuade me. They were awesome. The diamond, D color and VVS1 clarity, is complimented far more often than one would expect even for such a pretty diamond. The workmanship is great as well. You should find that if you educate your self and then shop, most places will turn you off. Charisma wont. Recommend +++
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Nick Ebersold
I came to Charisma after dealing with the obnoxious sales reps at several other known stores. Danielle is awesome and is definitely a huge asset to this company. She knows her stuff and makes you feel welcome. I came back in months later and purchased a necklace and she remembered me by name! Now thats excellent customer service that made me a customer for life. Thanks Danielle and team!