Garavel Chrysler Jeep Dodge RAM

Reviews 4

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Ryan Prendergast

Well here is a place that I would never have my vehicle serviced again. I was going to just fill out their survey and let it be done at that, but after getting a nasty phone call from the service manager Keith, I felt obligated to help other people avoid the headaches I have had to deal with. I have two Jeeps. One is a Cherokee that I just bought. I called and set up a night time drop off for the car to be serviced the next day. I got a call the morning after I dropped the car off (waited about 10 days for an appointment) saying that they have no record of me calling, but they will try to fit me in. Awesome I thought, these are nice guys. I get a call with an estimate about an hour later. All seems fair until they try to charge me 175 to polish up my headlight covers, and 200 something to put some foam cleaner in my AC. I skip those and they say they will finish the other items and call me when it is done. 3 days later I call them, he has no idea who I am at first, and then finds my paperwork buried in another pile. The car had been sitting there finished. Fast forward. I also have a custom Rocky Ridge Wrangler. I needed some warranty work done, and the builder Rocky Ridge, told me to take it to Garavel since they are the closest dealer to me (not the dealer I purchased from). After waiting about 10 days again, my wife drops the Jeep off. We go to pick it up after hours the next night. The problem that they say they "fixed" is now even worse. So this ties back into why I left poor feedback on their emailed survey. Rocky Ridge tells me to take the car back there again but I need to wait another week. I get a call today from the service manager saying that his "upper management" refuses to service my car because I left poor feedback on a survey. Well now everyone else can see the poor feedback. Oh and furthermore, I had originally tried to buy a Rocky Ridge Jeep from them, and they were $4000 higher for a car sitting on their lot, then me buying from another dealer and having it custom built to my spec. Summary: 1 star, stay away I will update if they try to do anything to improve my experience but i doubt that will happen.

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William Whispell

"Instant" oil changes have gone away. You now need to make an appointment. This was not part of the original deal when I purchased my vehicle nor was it communicated to me until I showed up for an oil change one day. You are told you will get free oil changes for the life of the vehicle. They fail to tell you that you will be required to pay them for other service charges like tire rotations in order to receive the free oil changes. When they gave me my car it had the name "Luke" keyed into the side of it. They buffed it out, "free of charge", but it seems like something they should have done before delivering my car. How do you service a car, place it on the lot, and not once think, "Hmm, maybe the new owner wont want the name Luke keyed into the side..."? 11/18/2015 - I made an appointment one month prior to get my oil changed as they have a waiting period. I arrived at 7:30AM and I waited for over an hour. I was told it would take longer because they needed to pickup my filter from across the road as it isnt one they stock. So it seems that switching from express to scheduled oil changes did not resolve the hour plus wait times. In response to: "The Wrangler is one of the most accessorized vehicles in the world, and it is not uncommon for someone to replace the fender flares with custom ones. If so, then the marks would be no issue to that buyer. Once the issue was raised upon your purchase of the vehicle, we made it right, and you took the vehicle." - I did not purchase a wrangler, it was a mercury mariner. Additionally I took the vehicle because I had already purchased it, not because you made it right. The attempt to buff out the scratches has left circular scratches on all of the doors. 1/30/2016 - had an appointment for an oil change at 8:15AM, its 9:15AM and Im still waiting for my car. I was told you can expect a 45 minute to 1 hour wait for an oil change even if you make an appointment ahead of time. When you purchase your car, remember the "free" oil changes are for over an hour of your time. It might be more efficient to have your vehicle serviced elsewhere.

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Rahul Gupta

I was looking for a jeep Cherokee and approached this dealer reading reviews that its old times dealer and that customer service is good. Explained all the situation to Jonathan over phone that am looking for a specific deal and have got number from my white plains dealer but credit of my gf is not high as she recently graduated so couldnt finalize the deal there unless would pay $ 100 per month extra. He reassured me to find a way since they are a customer friendly small town dealer. Went there today and shared all data transparently. Jonathan was very hospitable and came back with a number that was $ 50 higher than my local dealer. Amir the deputy manager was also very friendly and he said this is best he can do. But then suddenly Al, GM barged in and he said why didnt we take the jeep from white plains dealer. I was surprised with this question as had explained at length to Jonathan and also to Amir when he came with his best number. Al suddenly frowned like he is looking at a person from a homeless state( I am Vice President with a Tech company of $ 1.2 bn dollars and manage a team of 5000 people) and said he cant even honor the higher number given by Amir. I said ok but he could have been much more respectable especially when I had shared all information upfront very transparently which both Jonathan and Amir acknowledged. When I was walking out, I asked Amir if I get my gfs mom to co-sign so credit can be taken care of, can he match White Plains deal and Al shouted from back that " go and take the car from white plains dealer and even cursed". I have never got a treatment like this from anybody forget about car dealership. Am posting this note so if you are expecting old times dealer hospitality and best deals here, then you should work out a deal outside Al as he cannot be a GM of a Jeep dealer which markets itself as a customer friendly old times dealer. I am going to send a written complaint to jeep also about this. Irrespective of whether a deal can be met or not, you cannot behave with a customer like this.

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Nadja Streiter

From the moment I walked into the dealership, until a couple of days later when I drove away with my new car my experience was great! I had been shopping around a few dealerships looking for a Jeep. Although I would normally just walk into a dealership, this time I calIed ahead and was able to make an appointment to meet with someone. That saved me from standing around waiting for a salesperson and not knowing when someone would be available. My salesman, Ed Maldonado was such a pleasure to work with. He called when he said he would, he kept me posted throughout the whole process and most importantly, he made me feel like a valued customer. Everyone was friendly and courteous from the get go, and as a single woman I was not treated like a window shopper. I was fairly certain about what I wanted and I loved that Ed and John respected that and worked with me to make it happen. I felt they gave me very fair pricing and I had done my homework. They also saved me a lot of time by getting the paperwork started over the phone, including my credit application. I had been to a dealer earlier in the week that wouldnt run my application without my coming in for a second visit (a third visit would be required to actually buy the car). I know I have excellent credit, but nonetheless who wants to get excited about buying a car and then find out for some reason that you cant! Needless to say, the other dealership lost the deal. Once my car was ready, they painlessly handled the insurance transfer for me and then I had an appointment to finalize the paperwork. That was also an excellent experience. It worked with Omar who did it quickly, efficiently and respectfully. Even though for all intents and purposes the deal was done, he made it clear he wanted to make me happy. Garavel gets an A+ in my book.

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