Classic Chrysler Jeep Dodge RAM

Reviews 7

MA

Matt Gleason

I recently purchased a new truck from this dealership and the process wasnt to bad but once I went for my first free oil change thats when I figured out what kind of dealership this was.. My "Express Oil Change" appointment was at noon, I get there early to make sure I dont waste anyones time. Of course the front of the dealership looks great with all the nice vehicles and coffee etc. But once you go to the back maintenance lobby you will find a completely different experience. The room was about 6x10 packed with chairs lining the wall, a plain color dull color on the wall, and about 3 vehicle posters hung up. Not really a "DODGE" experience.. On top of that, I ask how long the wait is for my oil change the guy says "1hr and 30mins". Again disappointed considering this is called an "Express Oil Change". There isnt anything express about that. So you might get the great dealership treatment while buying your vehicle but dont expect much after that. ------------------------- I would like to point out that after making this post, Mike Bright contacted me from the dealership and explained why they had such a bad wait around the holidays and have corrected the scheduling problems. Considering he was very professional and polite Ive raised this rating to 3 stars.

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Philip Beatty

I have purchased a lot of new vehicles in my life, but this by far was the best experience Ive ever had! I always do a lot of research on the vehicle Im buying in the vehicle Im trading in. Additionally, I contact a lot of dealerships to get the best deal. I knew going in what I wanted to pay and what I wanted to get for my trade. I wrote it down on my notepad on my phone before they brought me my offer. They were within tens of dollars of it! Fair deal from the beginning! Additionally, the truck was for my wife and we were kind of struggling to figure out what would be the best fit for her. We mustve changed our minds 10 different times. They were so patient and accommodating! Every part of the sale from the beginning to the end, including the financing, went flawlessly. Keith Lindlau and Michael Murphy were so helpful in getting us exactly what we wanted! My wife is so excited about her new truck! We got such a great deal and absolutely no buyers remorse. That never happens! Additionally, our finance manager, Josh, was so clear, fair, and honest. I could not have asked for a better experience, start to finish. I am so glad I took the trip from Fort Worth to Denton to buy my wifes new truck!

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Sarah Davis

Their service department is a joke. This is the third time they have had my car so this isnt just a one time thing. The first time, my check engine light came on because they didnt screw something down under my hood. The second time I went to them, my radio wouldnt work correctly... they said it was going to take a week to get the radio in and then they would install it. It took almost three. I asked about Bluetooth being put in my car and they said it wasnt compatible even though it is because they ended up putting a Bluetooth radio in my car and just not giving me the blue tooth compatibility. The third time is right now... my engine is messed up. Took it to them on Tuesday and they said they would try to look at it that afternoon and when I called the next day, it still has not been looked at and its Friday. Definitely do not go to them if you need anything done in a hurry because it definitely wont be. My advisors name is Jim, while he is a nice fellow, he does not give you correct dates when things are going to get done and quick frankly I think he is overwhelmed with customers and maybe thats why I am not getting good (if any) service at all.

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MA

Marcie Brumley

Keith Lindlau made the car buying process painless with his vast knowledge of their stock and the products that they offer. Not only was Keith knowledgeable and experienced, he was patient and kind. Every question and concern we had was met with an honest answer. We walked into the dealership knowing exactly where we wanted to be as far as payments went and what type of vehicle we wanted after our dream truck was involved in a total loss accident. Keith never tried to push us past our comfort zone or pressure us into something different than what we originally went in for. We briefly worked with Eric also who was helpful but he had to leave before we were able to complete our purchase. Josh in the Finance Department was a breath of fresh air. Josh was friendly, helpful and humorous even though it was late and they were very busy. We are grateful that we found Classic and we were able to work with some of their finest employees. It is evident the moment you walk in that you are a priority and their unmatched customer service is at the ready with each person who enters. We will definitely refer our friends and family to Classic!

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Janet Lambert

I had been looking for a 2016 Dodge Charger SXT for a couple weeks & had been corresponding with 8 different dealerships in the Ft Worth/DAllas area. When I got an email from salesman Keith from classic Dodge I felt like my search was most likely over. I told him Whataburger I was looking for on the car of my dreams. A 69 yr old widow looking for my last whoroh!! Well I can say that Keith was determined to find me that car at an affordable price. Sure enough he did. We made the deal via txt & email & when I went into the dealership there my car was all washed & shining like a new penny. All of the staff at Classic of Denton were extremely helpful courteous and went out of their way to make me feel like I was a part of their team. Keith, Jennie & Rafel were the Best??If your looking for a good deal &. fabulous , honest people to work with to get you in the vehicle of your dreams this is the place to go. LOVE MY NEW CHARGER??Thanks to all of the people at Classic Dodge of Denton that helped to make my dream come true. Janet Lambert

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B.J. Fogle

I took my 2014 RAM 3500 with 52k miles in for service a couple of weeks ago with a specific list of items to be addressed. Items included a broken TPMS monitor in a tire and a clock that kept losing time overnight. Other items were battery replacement and instrument cluster replacement. I ended up paying $750 for everything. They managed to change the battery correctly and that was about it. They fixed the TPMS monitor for $100+ but broke the valve stem and my wheel cover in the process. OEM wheel covers go for about $100. The instrument cluster (that they have now replaced twice) is now throwing a phone service error and my clock is still losing time overnight despite paying for a new ignition. When I called to complain about the wheel cover and broken valve stem, they offered me a free car wash. Im not driving 30 miles for you to fix your screw ups and all I get out of it is a free car wash.

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Charlene D.

I submitted an online request for a vehicle and the internet sales manager, Morgyn got back to me quickly. I spoke with him briefly about what I was looking for and the specifics of the deal I was looking for. He had me send pictures of my current car and I had already been preapproved for more than enough through Chrysler capital. After a couple of emails back and forth, with quick responses, he dropped off the face of the earth and I havent heard from anyone in a couple of days. I find this very unprofessional. As someone who has been involved in the buying process for about 7 vehicles from large dealerships, this is the worst experience I have had. If there was no way to accomplish the deal I was looking for, it would be appropriate for someone to at least touch base with me. Would not refer to this sales team unless you like feeling like your request isnt important.

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