Riley Mazda

Category:	Mazda Dealer
Address:	75 Myrtle Ave, Stamford, CT 06902, USA
Phone:	+1 203-978-5780
Site:	rileymazda.com
Rating:	4.6
Working:	9AM–7PM 9AM–6PM 9AM–7PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 56

Reviews 6

A Private User

I was looking at a used Jeep Wrangler that their extended car lot on Main St. had for sale. At first they seemed very upfront. They stated that the jeep had passed their inspection and had no issues. what so ever. Needless to say, I went down on a Saturday morning to take a look at the vehicle to find substantial damage on the frame, within 2 minutes of inspecting the car. The salesman, Chris, was quite nice and very professional, said they could have it repaired and would not sell it with the damage, so I decided to get the Jeep checked out by Scottys Garage. Everything Rileys so called service department "did", which is the same as Mazdas, wasnt done. The oil was not changed. The brake lines needed to be replaced, the front pads also needed to be replaced, and there was some radiator issues. The Jeep flew through inspection according to the general manager because no one looked at it! What they said was done was not. PERIOD! If you are going to consider buying a used car from them then TAKE it to another mechanic for a third party opinion. They say a lot of services were performed and they plainly were not. Overall, I feel cheated by them. I paid to have a mechanic check out the car and while he did so the salesperson took notes on what needed to be fixed! I essentially paid to get the Jeep checked for them because their service department is incompetent. To add insult to injury, I met with the manager to discuss pricing and what ever the cost to repair the vehicle to make it road worthy and safe would be added to the price of the Jeep. I would steer clear of them and any of their extended businesses.

Cynthia Black

First of all, there was not another customer in the shop except for me, and a lot of staff doing a whole lot of nothing. My salesman also kept leaving me for a half hour or 45 minutes at a time and sitting in his bosses office playing on his phone, while I just...sat. I was never offered so much as a glass of water. After knowing my circumstances and budget, I was assured they could help. Nope. First, their trade in offer on my sons car was $1500 less than I got from another dealer 48 hours later. They also tried to get me into a vehicle that was double my budget. They told me I was approved. I asked to make a phone call to explore one more financing option. After that, they completely retracted and didnt approve my financing, which led to my feeling humiliated. And as I made my exit doing the walk of shame, they sat with their eyes turned down and didnt even say goodbye. I went to another dealer and had the opposite experience. The other dealership was kind and attentive and accommodating and worked with my circumstances and budget. We literally hugged when I left. Long story short, Riley Mazda should feel shame for the way they run their business. They give good car dealers a bad name, the stereotypical shady car salesmen. Disgusting. And I was just trying to get a car for my college bound son. They are not to be trusted.

Kristine

We had a terrific experience with Riley Mazda. We worked with Ana Maria, Curtis and Chuck, really great. Overall nice and knowledgeable folks. Notably, our Salesperson, Ana Maria, was just a super gem of a person. She took time to listen to our needs, promptly answered any questions we had, and if she did not have the answer right away she told us when she would have it and she always did. It was a "no pressure" experience, which we appreciated, something we did not have with other dealerships, where we basically felt like "hey, you dont have time to think, decide now!" It was uncomfortable. I did my homework, and was in contact with about 9 different dealerships at the time, most in CT, some in NY. Hurricane Sandy hit during the process of negotiations. Do you know that Ana Maria was the only Salesperson to get in touch with us to see how we were doing after the storm. The only one! That type of personal attention and sincerity resonated with me: simply great customer service. Even if they did not have the best price, which they actually did, Ana Marias attention to detail, great personality, and her treating us like people rather than a paycheck, would have sold me on Riley anyway. It was a great experience and eventually we will be replacing our second car. Riley will be on the short list.

josh strauss

While shopping for a new car I had the absolute pleasure of working with the team at Riley Mazda. I worked with Curtis and the entire team to purchase the car. This was the first time my wife and I ever bought a new car. We went in looking for information and left satisfied. They were so helpful and did not push us into anything. They provided all the information in a very convenient matter and worked with our busy schedule. It was a very stress free experience. The test drives were easy and stress free. We were unsure if we wanted to buy a CX-3 or CX-5. We test drove both with no issues. We decided the CX-5 was right for us. They helped us make an informed decision. Curtis and his team worked very hard to get us a great deal and the best financing they could. I was very impressed with how hard Curtis worked to get us great rates by using several different programs to get my wife into the car. Overall I could not be happier with process and the people at Riley Mazda. I would recommend them to everyone. Thanks Riley Mazda team!!!

Geraldine Gaal

Just picked up my new Mazda CX-5 from Rileys. Dennis White worked closely with me to give me a car with the features I wanted -- and then we got to the boring part. Since I had never bought, nor leased, a car before, there was a lot of explaining to do, and questions, a lot of questions, to be answer about the financials of the process. Dennis did this all very patiently and clearly so I was confident that I was getting a good deal. But, back to the fun part, learning about the car and all those fantastic buttons and features that do wonders, like blind spot monitoring and using the rearview camera to parallel park, voice commanding the nav system to the address I want, etc., etc. Dennis took me through the whole dashboard and controls, even set up my phone with the Bluetooth, and would not let me drive away until he was sure I was comfortable behind the wheel. Which I did, in a car I love -- handles beautifully and quietly -- with financing I could afford and absolutely no headache. Thank you, Dennis, for a very productive, and fun, 4 hours.

A Private User

Been to the dealership on several occasions for oil changes. Last trip has been for a tire rotation and to have my wifes new Mazda5 checked for a collision estimate and pricing on a new grill due to road damage. I generally show up without calling and I am in and out in an hour or so. Service guys are alway honest, do a bit of upselling (as they should in any business IMO) but have had 0 problems in the 5 times Ive been there with my two Mazdas. Bit pricey, but no worse then any other dealer Ive been to over the years. Check online via Mazdas site for deals on oil changes and other items and you can do pretty well. For my cars, I do dealer service to make sure warranty issues have 0 crap if anything major happens....worth the premium in my book. Riley has given me no problems, which puts them above many an experience with garages Ive run into over the years and make them worth the dealer tax. Place has been panned by many here, and my positive experience may be related to my arrival time on weekdays and willingness to wait for my car.