LensCrafters

Category:	Eye Care Center
Address:	3160 S Rochester Rd, Rochester Hills, MI 48307, USA
Phone:	+1 248-853-4141
Site:	local.lenscrafters.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 9AM–5PM 12–5PM

Location

Photos 8

Reviews 21

A Private User

The people that work here are rude and condescending. My $600 pair of glasses fell apart piece by piece under minimal use (I wear contacts mostly) and adult care (and always kept in case when not used). They would not fix anything, made snarky comments like "yeah, your glasses are shot" or "well, they sit on your face". Their only solution was for me to reexamine my eyes and buy new frames and lenses, when the repairs would have required only a minor new piece. Of course, when I inquired about frame repair they make a big deal out of it, "oh well wed have to put a big plastic tube on it and the glasses would never close again, were LENScrafters, not FRAMEcrafters." And when I asked if I could just use my current lenses and buy new frames they quickly dismissed it, "we dont carry those frames anymore" when he had barely looked at them. Even after all this, I still said thanks and left, and they just started at me, without even a "youre welcome." I will never buy another pair of overpriced, cheaply made glasses from them, nor put up with their customer service reps who have no idea what that definition means.

careen eagle

The company policy at this store is that your prescription only lasts one year..my glasses are scratched and i can barley see, I have no insurance and cant afford the exam and new lenses....of course my prescription expired exactly one month ago...im 37, my vision has not changed in the past 30 days, i love the "store policy" excuse..I will be going else where and checking store policy before i find a new place...

Michelle Ding

I would definitely not recommend this store for glasses if you are seeking for comfortable customer service. I am not a picky person at all but this store needs improved! If you are a Lenscrafters fans, try to go to another L store in your area for a happy service, if you are not their fan, avoid it and go find another store with better customer service. BTW - Dr. Aaron is good, witty and very professional.

Alex B

Dr. Jun Fu is a great doctor and gave a quick exam with a friendly attitude. The sales and management are not inviting and do not cater to the customer. We had made appointments that still took over an hr to finish and had to wait 30min to allow me to give them my money for the pair of glasses. I would not recommend the store, i do recommend the doctor for eye exams.

Gordan Mitevski

I recommend never going here. They refused to give me my pupillary distance because they knew I would use it to go somewhere else. All they want is your money and dont care about customer service. If you want good service go across the street to eye glass world. They will actually treat you right. This place is a waste of time.

Vishal Kochhar

Waited for more than 30 minutes even after checking in 15 minutes ahead of scheduled appointment !!! Doctors are good but I feel Frame prices are bumped up so that you still pay even after having insurance.

Jonathan Lapolla

Dr Fu and Mr Dembeck are absolute all stars and have provided excellent service every single time I have needed contacts or glasses and adjustments. Highly recommended to see these gentlemen.

Kristy Duzan

Horrible customer service and there prices are ridiculous! They only seemed to care about how much money they can get from you and also very unorganized I dont recommend going here!!

sgtbreitner

Poor product selection and much more expensive (~50%) than ebay. Some lights were flickering and with different colors. Eye doctor was really good though. Good staff as well.

Frank HUNTER

I recommend this location for both the eye exam and glasses. They are very thorough and were able to correct lenses made incorrectly at 2 other optometrist locations

Kim Koth

They told me 3 to 5 days I am working and travel its neen 7 and still np answer ehat they charge they shpuld leep a promise now i have to make othet arrangement

diane noe

Best service ever! Everyone was so patient and helpful! Got my glasses in an hour and Brandon worked with my craziness until I felt they were perfect!

Srikanth Kumar

my checkup was fast and easy. they try to push stuff which is not covered by insurance. So be aware of such tactics. Took an hour total.

Will P

They should work on their costumer service. Not the same people and environment where I went to last time for glasses.

Alycia Lynne

Brandon the manager is very professional, friendly, and patient oriented. I recommend this store.

Ridhan Riyal

Horrible customer service. Waited for at least 30 mins before someondays came up to me to help

Cody Tull

I had a great experience, despite other reviews. Isabelle was super friendly & very helpful

배윤완

The prescription didnt work properly for me so I had to get another glasses at other place.