Kay Jewelers

Category:	Jewelry Store
Address:	555 John F Kennedy Rd #270, Dubuque, IA 52002, USA
Phone:	+1 563-557-9233
Site:	stores.kay.com
Rating:	1.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 7

Reviews 9

A Private User

The employees here are very unprofessional, unorganized, and untrustworthy; they are also very rude. I bought my bridal wedding ring set from a different Kay Jeweler awhile ago, but had to bring it here to have them re-size it since I moved to a different town and this was the closest store. I specifically told them what size I wanted them and to NOT solder the rings. It was written clearly on the instructions. Well over two weeks they finally give me a call to pick my rings up; they even called me by the wrong name. Its at least a 20 minute drive to this town. Turns out they had soldered my rings! I was furious, but still polite about it. Although thinking back, I should have been much more cruel about it since the sales lady did not even offer an apology and acted like it was no big deal. I am visiting my husband next week (hes in the army) and let her know that I had planned this well in advance so that I could get my rings back on time. She obviously did not care and only said that theyll try to get it done. She could not even offer a date of when it could possibly be back by and again no apology, nothing. This experience truly showed how untrustworthy and careless they are; how the employees acted were truly disgusting especially since both the sales ladies there acted annoyed and rushed the whole time. I only hope and pray that I get my rings back on time to visit my husband and that this time there wont be any new surprises!

Hillary Wilming

Kay jewelers lost my ring along with 17 others. I had ordered a custom wedding band that came back perfect but not soddered together like I had wanted. They had to ship it off to Texas to get soddered together and on the way back ups lost it. The employees acted like it had nothing to do with them when it was their negligence in the first place to not sodder it together. They rushed to get another custom band done for me and it came back 3 days before my wedding. When I got there to pick up the ring I realized it was a completely different design them I made. It had extra Diamond in it and the employees said I was lucky because it was worth more now. The worst part of it all though was the way they treated me. You think if there were 17 of your customers rings lost that as a manager you would have memorized their customers names and faces. Every single time we walked through the door we were unrecognized. Not to mention that the store was a mess with food scattered everywhere. I ended up returning my "custom" band and went to shamrock jewelers in Dubuque to get a new wedding ring altogether. It was. Such a shame how I had to feel about my ring around the time of my wedding when its supposed to be such a wonderful time. I will never walk through that door again and I encourage everyone else to follow.

Tabitha C.

They dont even deserve 1 star. I will never ever buy anything from here again. Worst customer service ever!!! Every time I bring my ring in to get fixed or recoated it never comes in on time. Second it was late then promised it would come in by the next day. Guess what??? That did not happen and I had to call them to find out what was going on only to not get answers why. I then had to call customer service to only get the run around with them and get nothing but excuses. I did get a call back from the store to be told it would be here by then next day but then no later then friday. So which day is it again??? Its nothing but a joke and even worse when you spend how much on items there. This is not my first bad experince with them. If you want to save yourself alot of hassle and disappointment buy elsewhere. They arent very understanding and will not do anything for there mistake!!!

Andrea Sprague

Horrible customer service from these people. Request one thing and you get the other but then get blamed for requesting something you never did. You point out they did something wrong and youre still blamed. Management doesnt try to help. Tried getting contact info for a district manager and the refused to give me their info. Their customer service associates on their 1-800 number are a joke. Never spending another dime for these "jewelers" that have no clue what the heck they are doing. Horrible!!!!!

Karen A

So my husband purchased me a $600.00 in rhythm White Gold diamonds necklace from Kay for Christmas it was a mess from the beginning after having to order it because they ran out! Unprofessional people is what you get there unless you get lucky to get a woman named Tanya. The second time putting the necklace on the chain broke "defective chain right" unless you purchase the extended warranty which doesnt cover the pendant only the chain lol your screwed never again will we purchase from Kay Jewelers !

Kelli Mcpoland

I bought my daughter two charms to go on her Pandora bracelet. Both guys there told me I did not need a receipt to bring them back. He said they look them up by email. The last time I bought from Kays they gave me a receipt Im confused now not very happy with the customer service either. Both guys were very rude when I asked for a receipt.

Benjamin Howard

I had an issue with an item and the were very helpful and assisted me to the best of their ability. Impressive is the best word for them, expecialy a man who works there by the name of Kyle.

Brooke Kremer

Bought a sapphire and diamond ring there...a week later a stone fell out. Took me over 2 weeks to get it back again. Not a very happy customer!

taylor routley

Not super helpful...called for some information that i needed help with and was given the 800 phone number...like I cant use Google.