AutoNation Nissan Memphis

Category:	Nissan Dealer
Address:	4140 Hacks Cross Rd, Memphis, TN 38125, USA
Phone:	+1 901-209-1318
Site:	autonationnissanmemphis.com
Rating:	4.6
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–7PM 8:30AM–6PM 1–6PM

Location

Photos 100

Reviews 4

Christopher Teague

This was my first time getting my 2012 Nissan Maxima SV Sport serviced by Kenneth, while all previous services were provided by a previous employee I will not mention for professionalism reasons. However, I can say I finally received the type of service I personally expect from anyone providing a purchased service. Kenneth was simply on top of EVERYTHING!! Not only did he get my Maxima swiftly into the service department for a full and complete diagnosis, but Kenneth actually CALLED ME several times throughout the day in order to keep me fully updated on the status. I did not have to call to find out the status a single time, which I must say is new for me in my past dealings with the dealership. On top of the OUTSTANDING service Kenneth provided to me, he actually tried his best to SAVE ME MONEY (yes, you read that correctly....a dealership tried to save a customer money) by determining a potential root cause to my issue and by doing so provided me with a much needed battery service that has most definitely improved the overall functioning of my beloved Maxima. Additionally, I have a warranty through Ford since I purchased the vehicle from a local Ford dealership, and in the past it has been an absolute nightmare to get the previous service advisor to work with the Ford warranty group and this single issue has literally caused many unnecessary delays in the past. Well, not with Kenneth, it took him only a single interaction with the Ford warranty group to have everything he needed including all the authorizations included within my warranty. And to top things off, once I arrived to pick my Maxima up Kenneth took his time to FULLY explain every single line item on the invoice while HAVING MY MAXIMA WASHED, which was also a first for me. In conclusion, my perception of AutoNation Nissan in Memphis, TN has completely changed from simply avoiding at all costs any situation where I would have to visit the dealership for service to now being a more than satisfied customer that, thankfully, now will not have a single worry when another service need comes up that requires AutoNations service and I can only say this because of the outstanding service provided to me by my new, thankfully, service advisor Kenneth! THANK YOU so very much Kenneth for not only the service you provided me, but also for restoring my faith in having to bring my Maxima to AutoNation for any future service needs that fall within my Ford warranty. Most gratefully, Christopher Teague

Douglas Watson

On my very first visit to the dealership, I was asked about financing by the salesman. I was asked to give Nissan a chance to meet or beat my credit union for financing. Well, after I settled in on a vehicle. I completed a credit application with Nissan. The interest rate that I was given by Nissan was almost double that offered at the credit union for someone with my credit score. After wasting about an hour and a half of my time & retrieving a credit report on me, I was offered an interest rate that would have been more in line for someone with a credit score of at least 100 points lower than mine. When I questioned the finance officer as to why their rate was as high as it was for me, I was simply told that was the best they could do. I considered this to be an insult and waste of my time. I then went across the street to the credit union and was given an interest rate that was 2.45 points lower than Nissan was offering. After securing the financing, I asked about a second key for the vehicle. The second key fob did not work. The salesman told me that they had replaced the battery in it; still not working. He said that he would check with his manager concerning this matter. The next day when I went back to the dealership, I was told that because it was a pre-owned vehicle, there was nothing they could do other than order me a replacement key fob that Nissan wouldnt pay for. While I was still discussing this issue with the salesman, two gentlemen approached the building from across the parking lot. I was then told by the salesman that he had to go help them and abruptly began to walk off. I was left standing there, speechless. As it turned out, when I arrived home, I decided to use my $2 battery tester to test the battery in the non-working key fob. The battery was totally dead. Since I had an unused replacement battery at home, I put it in the key fob and it worked just as the the other did. I should have been given 2 working keys from the start. It seems like AutoNation Nissan was very accommodating prior to the sale, then brushed me aside when I brought the issue of the non-working key up. At this point, I cant really say whether Ill be giving any more of my business to them in the future. Thats not how you treat someone who has just purchased a vehicle form you.

Rebecca Gardner

Great service! I just purchased a Rogue SL, I cannot believe what a little gem this compact SUV has turned out to be!!! I had an Altima for 4 years and really loved the car, but my husband wanted me to have an SUV since moving to this area...we looked at many of the compact SUVS at other dealerships, but what Nissan offered with this premium package, one would think they were driving in luxury!!! Love, love the interior, moonroof, navigation system, panoramic camera, all the high tech advantages that come with it! By far this is the best bang for your buck! I had read that the Rogue was not impressive on the road...I am left to wonder who actually tests these vehicles. I drive on a very busy freeway toward downtown, I have had no issues with the speed of the vehicle! This is a must see and test drive. I did buy the premium package, not sure if that made the difference, but I would have never picked this car due to the reviews online, so glad my husband was insistent this past week to show me what Nissan had to offer! If you are looking for a luxury vehicle without the luxury price, a great view and comfortable ride with great gas mileage, go check the Rogue out...you will not be sorry! I just have to add, that this was the most "nonpressured" dealership I have ever purchased a car from....Taylor Faught was so honest with us and just showed us the vehicle. I have purchased one other vehicle that I had this kind of service and it was from Volkswagen in San Diego many moons ago! Even the finance manager, Joshua Robinson was amazing, no pressure to add...even tho we did...just a great place. I have had my Altima serviced there all but one time in the past year since we moved here, and the service was always outstanding, it will be AutoNation Nissan for me as long as I have my Nissan! Thank you for being such an outstanding dealership!

danny k

If my car were to break down right infront of Autonation Nissan I would literally push it so i can have it fixed somewhere else. I have never been more upset than I have in my dealings with Autonation. I took my 2015 nissan rogue here to do a recall on it. I also decided to do an oil change and to possibly have autonation be the dealership I start taking my car to for repairs. I also say to the service rep that my air is not blowing super cold it was still cool, just not cold like it used to be. I just figured the freon was a little low. I was told to diagnose the air issue it would be $156. I said fine. They do everything. I get the car back. Now it doesnt blow cold at all. I take it back. They keep the car for 7 hours. The rep calls and says its blowing cold! I am excited. pick it up... hot again. I speak to the rep again. Take it back. now it is potentially a $2k-3k repair according to the rep? This all occured over 4 days! Ive already lost $156 to diagnose something THAT EVIDENTLY was not even the issue, to now be told I need to possibly pay several grand when the thing was working before? I would rather take a hammer to my car than to ever come back to autonation again. I know it isnt the scariest thing to hear "i will never recommend this place" but I wont. I blame myself for taking the convenient option of using Autonation instead of doing the trusted option of using Jim keras like I always did. I truly truly regret the decision of ever driving onto your lot 3 different times and to lose $156 to not even come close to figuring out what was wrong.