Capitol Auto Credit

Category:	Used Car Dealer
Address:	3100 E Washington Ave, Madison, WI 53704, USA
Phone:	+1 608-246-3624
Site:	capitolautocredit.net
Rating:	3
Working:	9AM–7PM 9AM–6PM 9AM–6PM 9AM–7PM 9AM–6PM 9AM–3PM Closed

Location

Photos 19

Reviews 5

Anthony Cordio

Not sure where to even start. Two hours after I drove the car off their lot, the check engine light turned on. Ran the codes and it came out to be both O2 sensors. A few days later I took the car out of town about an hour and a half, and went to go start it- nothing. It wouldnt start. Thankfully I broke down at a shop, when they put my car in the air, the bolts that hold in the heat shield were completely rusted through, and the heat shield was just hanging there. And the starter was completely corroded, which is why it wasnt starting. The shop charged me $220 and stayed up until 2am re-manufacturing my starter on the spot, 1 1/2 hours away from home, I didnt get home until about 4am, and only got a couple hours of sleep before work. Frustrated, I contacted my sales guy from Capital Auto Credit and explained to him that they should reimburse me for this, since the starter was checked off on the sheet to be in good working condition, and it clearly missed their inspection. The sales guy told me to talk to Tom, the service manager. So I give Tom a call, and he works with me to try and set up a time to get my car fixed. He also explained to me that I should talk to the sales manager over at their sales floor for the reimbursement, which makes sense, Tom is a mechanic- not a sales guy. So I email my sales rep and ask for the sales managers number. The response I got was: "Tom, our Service Manager, handles all mechanical and service-related issues. You should direct all of your concerns through him." So to this I replied: "When I ask for the number for a sales manager- that’s what I expect, reason shouldn’t matter. The sales managers are there to handle higher-level issues. " And to that email I have gotten no response, this was three months ago. The only reason Im giving a two-star review, and not a one-star review is because they did help me get into a car that I liked. Heres a list of my reasons for a bad review: - Theyll act courteous and friendly upfront just to sell you a car, after they sell you the car, dont expect that same service. - Cars are horribly over-priced, generally theyre 3x the cost of what you could get the car for on Craigslist, or from a private-party. - Cars are very unreliable. Theyll show you that the car starts and drives before you buy it, and after you buy it youre stuck in a contract with them, so theres no going back. - I asked several times before purchasing the vehicle for a list of what was wrong with it, and what has been fixed, and I was reassured several times that this list will be in the packet of papers they give you- it was not. Heres a list of problems Ive had in the past six months (~4,000 miles) of owning my car from them: - Both O2 sensors are bad. - Heat shield not attached to car. - Starter was completely corroded, and only started the car maybe a dozen times before giving out. - Factory sound system fried out of nowhere front-to-back all four speakers, factory amplifier, and head until all fried due to a faulty wiring problem. - Very hard misfire while at idle- RPMs drop to 400rpm before the engine catches itself. - Front-left tire was on loose. - Brakes arent the best. Keep in mind that Ive never missed a payment on this car, and I do mechanic work myself, and Ive always kept up with maintenance on the car.

Sarah Ewing

I bought a car from this place , worst decision of my life. So today my husband went to CarMax and they pull up the full report of my 2003 Pontiac Grand am and it came back that my car has been in not 1 but 3 car accidents and CarMax said that the car was repainted to cover the accidents hmmm yup Capital auto is a scam and liars they never disclosed this information to us, do they really think we would have bought this car if we knew it had been in 3 accidents. Then , if thats not the worst, after we find out about the 3 car accidents my husband called them and spoke to Doug and Doug tells my husband " What car hasnt been in any accidents" . Oh seriously Capital Auto credit , You all will be hearing from my Attorneys very soon Capital Auto , and Im pissed on top of all that the total cost of this TOSSED AROUND ,REPAINTED LEMON is $16,600. CAPITAL AUTO YOU ALL HAVE TWO OPTIONS AND THOSE OPTIONS WILL BE DISCUSSED MONDAY MORNING, you all should have mentioned that this car was in a accident , you all sold me a car knowing that it was unsafe ,CarMax said that the car was almost totaled thats how bad the accident was. Doug, Travis, Rob, Francisco scammed the wrong family we will see you all in court.

Brian Dunkel

Awful. Rude. I was in a tough spot when I purchased my vehicle here. I would not suggest anyone do it, no matter how tough a spot you are in. Get a $100 car off Craigslist. Youll save thousands of dollars and not have to deal with a company that is actively looking for any excuse to take their car back. And, make no mistake, it is their car. They are just charging you extremely expensive rent hoping that you cant make payments on an overpriced car because you have no better options. Stay away. Far away. UPDATE: Still the worst. Even when Im current Im past due. Their representatives say one thing and do another. I have advised this company that I refuse to deal with them by phone due to past outright verbal abuse from their employees. So, no, as the response from Capitol Auto suggested, I will not be calling your rude and inept staff to yell at me for being current on my payments. If I could take away the lowly one star and replace it with a zero, I would do exactly that.

Michael K

Capitol Auto Credit has the best customer service out of any agency I have dealt with. I have had the pleasure of meeting Rob their account manager. He has helped me stay on track on more than one occasion. I live paycheck to paycheck and sometimes things come up. He has never once not been able to work with me. I have bad credit that I have been working hard to repair. Im used to people saying "no we cant help you". Doug their fiance manager is the first person to say " yes we can help" more than once he has curbed things to better suit my budget. Any time I asked to speak with him, he has never turned me away. He treats me like Im their only customer and I believe truly cares and understands that bad things happen to good people. Not only have these two individuals been so helpful to me and my family, they are the reason I will be purchasing another car when my current loan with them is paid off. Thanks for giving me a chance Capitol Auto Credit.

Gloria Anderson

Capital auto credit is anazing! We fell for mad city sells ads and went there first. They got us approved, but for our first born child as a down payment. We were giving up hope but we went here first. The manager greeted us with a friendly smile and my butterflies dissapeared. I felt comfortable with him. He was so friendly, he sat down with my husband and I and talked about our situation. He got us approved for VERY LITTLE down, but for a car we were not interested in. My husband was able to speak to him and he completely understood. He got us into the car of our dreams. And for a payment we can afford. Once we left we realized the heater didnt work in the car. We called their service manager and its in their shop being fixed as I type. The best part? They are fixing it for no cost to me. I HIGHLY recommend coming here! This dealer is here for the people !