|Address:||6520 Autopark Dr, Fort Smith, AR 72908, USA|
|Working:||8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM Closed|
I found a Nissan Titan on Orrs website and decided to drive from Springfield, MO to Fort Smith on 3/17/17 to pursue the vehicle. Upon my arrival I was greeted by a salesman who was more than helpful. He went to look for the vehicle found out it was at the Orr Maxx lot and said he would run and grab it and bring it to show me. Roughly twenty minutes went by and he was back with no truck. Apparently another employees would not give him the keys because he was going to get it for himself. (I was told he has been holding this vehicle for over a month now.) My salesman went and tried to talk with the GM and he decided to let the employee have until Monday to buy the vehicle. This was very upsetting to me because I drove three hours to purchase the vehicle. After I left, i called trying to get in touch with the general manager myself. While doing that, I spoke with someone else at Orr who said he had the same vehicle sold a week or so ago and the same thing happened with the same employee. So I went to the Orr Maxx lot to see the vehicle and the employee who im assuming is trying to buy it met me outside, i asked about the truck he said it had already sold in a rude way, and walked to the truck and locked it. I left it at that and have still been trying to get a hold of someone to help with this. I dont know if I would send anyone to Orr for anything after this experience. And one last thing, if you go through the reviews and notice. They do not reply to anyone who gives them a bad review, only people who said they were helpful.
As a loyal Nissan vehicle owner, I took my 2010 Rogue in for a tune-up. I specifically requested a "tune up", including oil change and spark plugs. Also needed 1 tire patched, til their mechanic found a second tire needed it as well.. The quote for that was $600.00(!), which left me flabbergasted, to say the least. But I authorized that work, as I needed my car in safe driving shape for a trip to Little Rock in a few days. I even shared that with the service advisor, in order to explain the reason for my concern: my multi-disabled son is scheduled for medical tests & a neurology appointment in Little Rock, which is a 2.5 hour drive from home. If we break down, Im on my own. When my vehicle was ready, the bill was over $800.00!! I asked what happened to the $600.00 it was supposed to be and he said it was his "mistake", that the 800.00 was the correct amount. Still reeling from the 1st quote and having spent 2 hours waiting in their waiting area, not to mention it was past 5pm at this point, I paid the bill and got out of there. The more I think about it, the angrier I get. Since this incident 2 days ago, Ive done a lot of research on my cars maintenance costs (what they should be) and the cost of certain parts. Once again, this was only a "tune-up". No repairs whatsoever. Ive gotten some interesting advice from several mechanics, friends and other professionals on how to deal with this. Other than the most obvious conclusion: I will never set foot on any Orr Auto property again!
I took my Nissan to be serviced for battery draining issue. I was misdiagnosed by one of Smiths service technicians. He said it was the a/c compressor that needed to be replaced because it was draining the battery. If you know anything about cars you know this does not make any sense whatsoever. I asked them to explain this to me and they could not beyond thats how its wired, to be on all the time, but its not suppose to run the battery dead. They wanted 1000 dollars to replace this part. I decided to leave and get a 2nd opinion. I did and found out it was a simple relay (or electronic switch) that turns on the clutch to the a/c compressor. A simple 35 dollar part and wala, it fixed it! I had the service manager later call me to ask if I had fixed my nissan yet because he was looking over the diagnostics that I piad for and it was ridiculous, I told him that I agreed. I explained to him what fixed the real problem and he said that they had messed up and gave me a poor guess as to what was wrong and not an actual diagnostics that I paid for. He apologized and admitted that they where wrong and was sorry for the whole thing. It just goes to show if you to always know what you are paying for and you can not trust anyone, even the dealership. Make sure you have them show you what is wrong and how they are going to fix it. There is no reason why they can not let you know what you are paying for.
We had the quintessential nightmare car buying experience here. Did my homework, had a car and budget in mind. I emphasized from the beginning I wasnt interested in hearing the monthly payments, but what the actual cost was. Salesperson convinced us to go in after only getting to look at one car...said he was going to check their inventory, but we were passed off to a high pressure seller using all the standard psychological tools. We were shown exactly one additional vehicle...much more expensive than we already established we were looking for...nearly $100 more MONTHLY (as, despite my insistence from the beginning to focus on total cost, that seemed to be all he would talk about) AND with an additional YEAR of payments. He kept doing random math on this phone to show us numbers that meant nothing. We really wanted to buy local, but the tactics were nauseating and the offer was so absurd, I cant imagine going back.
The experience I had with Orr Nissan was the best experience we have ever had when dealing with vehicles and trades. We have learned the hard way that going to Rath Auto/ Car Hop and other small car lots for a quick cheap vehicle only greatly hinders your options later when you want to upgrade. Go with the dealerships, they have the best deals, best options, best choices, and are very straightforward in the process with honesty. Very polite, caring, and know how to take care of their customers and do their best to give you not only the best experience you can have, but the best options and deals that the other dealers wont give. I will be a forever Nissan customer.
This is the second SUV I have bought from here and will never be back! The Orr staff is pompous, unapologetic and does not put the customer first. We specifically asked for tags and taxes to be put into our monthly payments, a state law changed 3 weeks before we bought the vehicle but they didnt change the tax rates. That left us with an over $500 difference and when I called them to ask what could be done they were rude and unfriendly saying it was not their job to know about the tax law change and I was responsible. I did not like the way I was treated after purchasing and will discourage anyone from using them I can.