Peters Chevrolet Chrysler Jeep Dodge Ram Fiat

Reviews 3

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Steve McCracken

With all of the glowing reviews that I have read, I have to wonder whether my wife stepped into a parallel universe where the service she received was anything but good; bordering on incompetent. We bought a 2011 Chrysler T&C from a car dealer in Houston knowing that if we needed anything for it; be it warranty work or other, we could just bring it to Peters. The week after we got home, she called to schedule an appointment to have a recall issue handled and also to pre-order a few items before she brought the van up there. We were in need of an additional key fob and two replacement clips for one of the shades. Upon arrival the next day, she was not greeted by anybody who knew anything about why she was there; the appointment had been lost or mis-placed, obviously nothing had been ordered either, so she had to go over everything with the service department again. After repeating herself to the service guy, she was told that she would receive a call later that afternoon with a status update. I should add that she also asked for a quote for some tires & headsets for the van. Late that afternoon; around 5, she had still not heard from anybody & made a phone call. The van was still being worked on & would have to stay the night. The recall issue & key fob (very expensive) would be ready the next day; the clips would have to be ordered. The quotes on tires & headsets were nowhere to be found on the work order, though the request for these items was clearly there. Fast forward a week later to a phone call about the clips; they are in. Upon arrival, it turns out the wrong ones had been ordered. One more week passes, the clips are in (again). This time, right clip, wrong quantity; only one clip showed up. Another week, no phone calls at all about clips. My wife has to call them herself to find out that the clips are in; this time they are right and get installed. Some may say I am being harsh over a little thing like some shade clips, but if they cant get the little things right, whos to say they can truly handle something bigger? I also have to wonder if the shoddy service was due to the clips being a warranty item and not very high priority because the required work (recall) & paid item (key fob) were done. I will truly weigh my options the next time I need anything for our van as Peters has not made a good impression at all. There is a Chrylser dealer in Kilgore and while a little further away, might be a viable option if I only have to drive there once for what I need. ***Update: I just wanted to let everybody know that since my review of Peter’s Chevrolet, they have contacted us to work through the issues that we had with their service department. Everybody makes mistakes; the trick is to learn from them & not repeat them. I believe they want to do this. While not going into the details, I would like to say that they (specifically Jeff Collins & Dean Wood) have convinced us to give them a second chance.

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Ashley Pruitt

I am so thankful for my hometown dealership and their love for the people of our community, the unmatched professionalism, and bona fide honesty they exemplify. After purchasing a brand new 2016 Jeep Grand Cherokee at a different dealership, receiving an epistle of complete lies for the sake of making a sale, being ignored upon the immediate transmission issues I faced, and the "I could NOT care any less" response I received from the dealership of purchase, I came to Peters, literally in tears, and was immediately welcomed into their service department, greeted with total reassurance, and walked away with the peace of mind that my car would be taken care of. Upon completion of the transmission work, I received a survey in which I expressed my utter disdain for Jeep, but absolute gratitude for Peters and their flawlessly organized service department. Then came the call from Mark Peters... Mark stated while he was thankful I completed the survey, he was dissatisfied that I was less than thrilled with Jeep, and wanted to ensure my happiness with a vehicle trade. To say I was skeptical would be putting mildly, as I was still feeling the burn from my original purchase. We (my puppy [who had just been picked up from the groomers] and I...yes, they love dogs, too!) spent 6 hours at their facility. Slay, Mark, and Randy covered everything from going over vehicles, getting mathematical information from my dealership of purchase, discussing in detail what I like/didnt like, and what I could afford (Im a high school teacher). The unwavering regard to the personal aspect of the circumstances in their entirety was something Ive never experienced in a customer service situation. I drove off their lot crying tears of joy (while my puppy happily stuck his face out the window) in my beautiful 75th Anniversary Edition Jeep Grand Cherokee! Mark, Slay, and Randy are undoubtedly "The Dream Team" in my book, and I now understand why people say they will never shop for a vehicle anywhere else. The entire process felt like a dream, and I am forever grateful to this dealership. Theres a world of difference in buying from a factory-owned dealership just looking to make a sale, and a family-owned dealership who invest time and genuine emotion into their customers.

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Lori Aksamit

Scheduled service on-line for an oil change, tire maintenance ( I had a flat tire and had put the spare on). When we arrived, the service advisor didnt ask my name, went right to the vin and said he couldnt find me. I told him Id never been there before and had scheduled on-line. He was still looking for my vin. I finally showed him my confirmation emails and then he asked my name and found me. I told him a few times that I had a flat tire in the back and the spare was on. Also that the tire light was on. He kept asking me if my check engine light was on. I tell him I need to wait for it, he says there are a few people ahead of me which was not an issue because I expected to wait a little. After almost an hour and a half, he comes and tells me the car is done bit he wants to check and make sure the spare was remounted in the back. He came back and said it was good to go. This morning, I open the back to put groceries in and theres the back laying on top of the lid. The lid is not closed properly either. Turns out the spare is mounted upside down! Really? I was charged $14.50 for tire repair and you cant even figure out how to put the spare in properly? I have never been charged for tire repair before EVER. I could see if I just brought it in for that, but I also had an oil change done. To wait almost 2 hours for the work to be done incorrectly is unacceptable. Will never go back there for anything. Should I trust the repair? I dont know. **************************************** 4/28/17...interesting how quickly positive reviews get a response, but the ones suggesting improvements or that are not as positive get ignored....just saying