Grava Chrysler Dodge Jeep Ram SRT

Reviews 3

VI

Vibol Lee

OLD REVIEW FROM 2015: Customer Service is a lot better now I just bought a brand new 2015 Challenger, and the head unit broke after 6 weeks. It took 2 weeks just to make an appointment for a quick inspection. I pulled in, and the guy told me that the head unit is broken and he would order me a new one. He told me itd be here in a week. I waited a week. Then, i pulled in. The same guy told me that the new radio that he just "ordered" was broken. Then, he told me that he would order me another new radio, and now its gonna take two weeks to get here. What? the first radio only took 1 week to get here, why would the second one take 2 weeks? At this point, Im beginning to think that he didnt even order the first radio for me and just made me wait a week for nothing. I have completely lost trust in their service department. The head unit has been broken for almost a month now. In my car, i cannot even do the most basic things, like telling time, listening to music, using back up camera, using navigation system, etc... I just wish they would understand this. Also, if they told you that they would call you, dont even bother, they will never call you for anything. You have to call them. Thats how bad it is. Im a student, and i work very hard for this car. It really sucks that they are treating me like this. It really sucks that i have to call for half a day off a few times already so that they could tell me they couldnt fix it. It really sucks that I will have to call for days off again in the next couple of weeks. I can only call for days off so many time before getting fired from my job. I just wish they would see that and have respect for other peoples time. EDIT: The car was finally fixed after a month. The radio was delayed THREE times. I guess you cannot really blame the dealership for this. However, what pissed me off was the fact that the service advisor(i dont want to point out name) never even bothered giving me a courtesy call. I had to call him every time when the radio was delay. Even on the last day that the car was fixed, he didnt even bother giving me a call to let me know that the car was fixed. Anyway, on to another thing that pissed me off. I left two packs of cigars in my car. When i picked it up, there was only one pack. COME ON! REALLY? That pack of cigar only costs like 5 bucks. Then, i checked my coin compartment, and some of my freaking quarters were gone too. I know its my responsibility to take all of my money(coins) and items out of the car. But still, i thought this was unprofessional. One last thing, the front of my car was cover with bird poop. NOT just a couple drops. This must have been 20-30 to drops. I had quite a bit of fun cleaning that. The service manager seems to be a nice and friendly guy, though. Its just SOME, not all, of his people are the opposite. Now that im done with the service department, i am moving on to the sales department, or whichever department that took care of my car registration in the beginning. So i bought a 2015 DODGE CHALLENGER. This dealership registered my car as 2015 dodge AVENGER! Really? You guys shouldnt be making mistakes like this. Its what you do. I called in 2 months ago to have them change it, and they said theyll change it and send me a new registration "soon". Well, its been 2 months, and i havent received a new registration yet. At this point, theres no point asking them to fix anything for you. EDIT: JUNE 28TH 2016 I went in to ask them to fix my registration, and Teri was very nice and friendly and most importantly, helpful. She actually gave me a call back when things are done. DJ in the service department was also very nice and helpful. I wish he was the one taking care of my car when it broke the first time, NOT the other guy, Tim. Seems like he is not there anymore, which is good. I gave this dealership 1 star before, and now i give it a 3 star because they have improved. I really hope they would continue to improve their customer service even more in the future.

KE

Ken Cahill

I have a 2013 Durango that was brought in on July 3 for an oil change, ac repair and safety recalls. I dropped the vehicle off around 730 am and was told that it would take a few hours to complete. At around 330-4 pm I had called to get an update since I havent heard anything. The gentleman that answered the phone didnt know what was going on, so he put me on hold for 10 min only to come back saying that the vehicle was just now brought back because there was a power issue at the facility and that they were only gonna be able to complete the oil change and that the vehicle will be completed by 5pm. I was told that I could leave my vehicle there until Monday so that the remaining issues could be taken care of. Seeing that this car is my only means of transportation that was not possible and since it was all warranty work a rental should have been offered, but it wasnt. When I picked up the vehicle I was told that the oil change was completed and that the ac was fixed and no leaks were found, but I would have to return the vehicle for the safety recall at a later time. You would think that a courtesy call would of been given to let me know that the facility was having an issue. I dropped my vehicle off on July 28 at 8 am to have the safety recall completed along with some electrical issues, the ac not working again and the sun roof not working properly. At 430 pm I call to get an update and was told that it was still being looked at but I would receive a call with a detailed status. At 445 pm I received a call and was informed that the vehicle was not looked at because they were slammed. Once again you would think a courtesy call would have been given to inform the customer that nothing has been completed, but this time a rental was being offered to me. Im kinda curious how appointments can be made and the vehicle is dropped off before 8 am and nothing gets completed.

BI

Bianca Weiland

I had a fine experience on the actual day I went in to return my lease and get a new lease - I knew the price I wanted and got that price - but the aftermath has been a complete disaster. It took more than two weeks for them to finalize the paperwork with my leasing company, Ally, which meant I had to make an extra payment. I get the money back but its just an annoying detail - I had to call Grava and remind them "Oh hey, do you want to let Ally know I returned the lease?" Which fine. Whatever. Not worth getting that upset about. So I moved on. But then, a few weeks ago, I get the final bill from Ally - and it weirdly says I only returned one key with my lease (I definitely returned two to Grava). Once again, annoying but not that big of a deal - Ally said all they needed was for Grava to send them a fax on their letterhead stating "Two keys were returned." Thats it. One fax. And everything would be fine. Not that hard, right? Well, were on week 4 or 5 of me trying to get someone, ANYONE at this dealership to send this one single fax. Theyve told me "Yes, we sent two keys," multiple times. Theyve said, "Oh I talked to my contact at Ally - its handled, sweetie." Well, guess what, sweetie? Ally has no record of ever hearing from you and its not handled. I keep calling Grava and keep being transferred. (side note: Ally on the other hand has been absolutely wonderful. I now have a contact there and shes the best - we talk almost daily.) I dont even know what to do anymore but rant on the internet because maybe that will make them actually send this one single fax?! Im so tired of being told something is getting done - and it doesnt get done. Of people being condescending and unprofessional and just THE WORST.