First Ford

Reviews 4

TH

Theresa koski

WORST EXPERIENCE EVER! NEVER do business here EVER!!! BAIT and SWITCH!!! Ive been looking for a specific used vehicle for a few weeks now, found the exact one I wanted, called the dealership in the morning, spoke with Kerri in sales. I advised that I lived 2 1/2 hours away, and that I wanted to put a HOLD on the car, so that I knew that it would be there when I arrived. She took my credit card information, and advised that the car was still available and that the hold is valid for 24 hours. (48 hours max, with approval from the manager) I advised that I would be leaving work early, and will get down there that evening. Drove 2 1/2 hours, pulled up to the dealership, walked in and they advised that the specific car I wanted was just SOLD. Ummm... excuse me?! WTF!!! This is complete BS!!! So what happened to me putting a HOLD on the car? Less than 8 hours from when I called to when I arrived they sold they vehicle I wanted. Apparently the guy who bought said vehicle had been looking at it for a week, but hadnt made up his mind. (That would have been some handy information to have before I left work early!) .... Oh, heres a novel idea, why dont you call him and find out if he wants to actually by said car, before I drive all the way down there?!?!?!?!!!!! So now the Manager is trying to "make it right" by selling me a different car that has less options for more money! (Sorry, buddy, but I grew up in a car dealership, youre NOT pulling that on me.) The manager asks me how much I want to pay a month, I advised that the monthly payment doesnt matter, this is how much Im paying for the car and for the ESP (Extended Service Plan). Im not paying more and this price includes interest. He took down the info, advised that hes going to be getting a few more cars in at the end of the week and will get back to me. Frankly, I dont care about doing business with you, I only came here because of this specific car, and then you sell it in less than 8 hours after I called and put a HOLD on it. What makes you think i ever want to do business with you? Do you not think that there are Ford dealers closer to where I live?!! I only came here because of this specific car!!! This is by far the WORST bait and switch Ive ever been apart of. I feel very disrespected and used. Not to mention that Ill never get those 5 hours of my life back along with missed pay, wasted gas and wear and tear on my truck. (I didnt get the managers name and honestly I dont care what his name is, I dont plan on ever talking to him again.)

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KA

Kathleen Souza

I bought a used car from First Ford about a year ago. Love the car and feel I got a fair deal. I also bought the Gold Maintenance Warranty Plan which I was promised would cover everything "bumper-to-bumper". Everything was great as long as I was bringing my car in for Service checks and paying their maintenance fees (in order to keep my warranty active). Then, 6 weeks ago it all changed when I had an actual issue. I had an issue with the air bag module and was told that the "bumper-to-bumper" warranty that I was promised would cover everything, didnt cover this specific part. Although the part was listed on my brochure under "covered parts", they insisted it was not covered. I contacted the warranty company myself and got it covered - but they should have checked this. I should not have had to get my own warranty coverage. They had to outsource the service to a dealer up the street. Today, my check engine light went on, and I called to bring it in. I gave them the make of the car and told them the problem and was instructed to bring it right down. When I got there, they told me they could NOT service the car as it is not a FORD and that I would have to bring it to the dealer up the road (who were the same ones to finally fix the airbag module issue 6 weeks earlier). Why was I not told this on the phone when I first called - before my husband and I both wasted an hour driving there and back? The dealer up the road could not take my car until next week so Im driving it around with the check engine light on. She told me if I had a problem and the car broke down to just have it towed to them (!?!). I HATE this place and would NEVER recommend it to anyone. If I hadnt been duped into purchasing an expensive warranty with false promises of bumper-to-bumper warranty coverage (for service on a car that apparently they cannot even service) and if I didnt have to continue to bring the car there for maintenance visits in order to keep this expensive but seemingly worthless warranty, I would NEVER step foot in FIRST FORD again.

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Janet Schulz

Well, with all the wonderful reviews posted about First Ford it makes me wonder if only good reviews are posted on this site. I brought my Ford Flex in for 55000 mile service after I received a promotion for complete check and oil change, tire rotation, etc. etc for $39.99, plus $19.99 for windshield washers. The promotion stated that you had to present the coupon when you brought the car in. The service dept took my coupon and called a few hours later to say my car was ready. When went to pick it up, I couldnt find it in the lot but was told it would be right outside the service door after I paid. I was presented a bill for $95.00 and when I questioned why my promotion coupon was not applied, the cashier was rude and brushed it off saying she didnt know anything about it and go take it up with the service department. Really?? I finally found someone to talk to about it and they agreed to deduct the difference. But where was my car? 45 minutes with the cashier and still no car. When I asked Tracy where my car might be, she ran outside with my keys clicking the remote to find it in the parking lot. I think I could recognize my own car without her help. When the car was nowhere to be found, she asked (with attitude) who told me it would be there! She has three men working there, I should know who told me, and by the way, what kind of car did I have. We finally identified the person who was to retrieve my car, and he did..from the back lot. One hour later I was on my way. We have always had BMWs but my husband loves this Flex, so we bought it from First Ford. But you certainly know the difference between the BMW service department and the Ford service department. This kind of rudeness from the people working at Ford is uncalled for and certainly NEVER would have been tolerated at BMW.

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Timothy Velho

My wife and I purchased a 2013 Ford Escape SEL two weeks ago. I have no complaints about the service we received in finance and sales but my wife and my experience with service is another story.... One the vehicle we purchased needed to have several issues fixed. Namely two significant scratches/scuffs on the left and right rear quarters. The repairs were completed however the vehicle was never detailed and there is STILL white flaky debris from the buffing left all of the right rear portion of the car. The inside of the windshield still had writing on it and there were black smudges handprints on the interior windshield supports.etc... when we brought the vehicle in to have a latch replaced on the glove compartment and a leak fixed on the drivers side interior, my wife dropped the car off in the morning as requested by service. The gentleman who my wife spoke was very rude to her. She was made to wait outside for a replacement vehicle for 20 minutes until she finally went in to inquire about the replacement. This caused her to be 15 minutes late for work. No apologies, no response to my message left with the service department either. I definitely would suggest that communication needs to improve and customer service also needs improvement before I will send anyone to this dealership. Thanks

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