Ajax Motorsports of OKC

Reviews 3

MI

Mike Fleagle

Im going to summarize for those of you dont have the time to continue reading: Ajax Kawasaki is a poor place to go to for your service needs. I dont have any personal experience with their sales department but considering their General Manager is rude, Id recommend not going there either. Ive had bad experiences with service every time Ive gone to Ajax. Ill explain my worst experience: I dropped my KLR650 off for the 4,000 mile periodic maintenance interval which is only supposed to include inspecting spoke tightness, the chain, the brakes and the battery electrolyte level, according to the 2008 ~ 2010 KLR650 Service Manual. I asked for a 4k maintenance specifically. According to Ajax documentation, they decided to do an "OIL FILTER CHANGE, AIR FILTER, TIGHTEN NUTS AND BOLTS, LUBE CABLES, CHECK TIRES, LUBE PIVOTS." I was charged for all this extra stuff although I didnt receive some of it (or probably any of it). Even if their guy at the counter messed up, their guy doing the actual service should have realized he wasnt performing any actual periodic maintenance interval. Its almost as if he randomly decided to do a couple different tasks. Anyhow, if the tech did what he said he did, he should have noticed a couple of things and brought them to my attention: my speedometer cable was about to fall off the back of the instrument cluster (which it did within the week I got my bike back), my front tire was showing cord, and my engine guard was smashed. I brought all of this to the attention of their General Manager. He gave me a look of amusement and said they couldnt do anything about the extra charges. Also, he wasnt concerned about the negligence of his two employees. So in summary: they lied about what they actually did; they obviously didnt do the things they were required to do for the 4,000 mile maintenance interval and when the Ajax General manager was notified he all but laughed. I dont think its a laughing matter, however. Riding an improperly maintained motorcycle is playing with your life. Im sure any motorcycle rider out there knows this, but let me emphasize it for those of you who dont ride: Having an equipment failure with your car will probably just be an inconvenience; but having an equipment failure with your motorcycle is much more likely to result in severe injury or death. Some of you might think that I should have noticed the cord showing on my front tire or the smashed engine guard myself. I wont lie to you or myself, I SHOULD have noticed. However, I didnt. I was an assuming, trusting, "newbie" that just wanted some peace of mind with his first motorcycle. I foolishly trusted the people working on it to do their job. But they obviously didnt do their job. Anyway, I would have noticed it if I did the work myself in accordance with the Service Manual that I now own; it very clearly outlines what needs to be done for periodic maintenance and the exact procedures. Some additional parting thoughts: I wouldnt even mention the speedo cable falling off the back of the cluster but when I pointed it out to corporate Kawasaki, they blamed it on "whoever did your last bolts and nuts tightness and inspection." According to Ajax invoice, they supposedly did a "TIGHTEN NUTS AND BOLTS" but obviously didnt check that. I think corporate Kawasakis standpoint on that might be a bit impractical.

JO

Joshua Self

Ive had three interactions. #1 - Took my KFX in for some axle work. I was told it would be done in a few days and it would be X amount of dollars. I had call after call and message after message un-returned. Heck, I just wanted an update, when I did manage to speak to someone, they were apologetic and reassuring that it would be done in another day or two and I would be promised a call. It took nearly 4 weeks. For added fun when I did finally get the bike back, it was nearly 200 bucks more than I was initially told. I paid up the total and I forgave that as a one-time issue. #2 - Then I bought a brand new Concours 14 there. Sales folks were great, super friendly and ready to take my money. #3 - I take my new Concours in for the 1,000 mile check up. As I drop it off I notice its a new service manager since the KFX incident. He asks if Im going to wait on the bike? (As if itll be done in a giffy). I say no, I have a ride. I ask how much, he says around $180 bucks. Nearly 4 weeks later after phone calls, messages un-returned and being left on hold on several occasions for longer than 10 minutes at a time (I literally checked the call log to confirm) I just decided to show up since no one would call me back. At one point the dealership was closed Mon through Thur during July 4th week, but no messages on the website, no answering machine or service even picked up to tell you that. So when I show up, it was allegedly ready. As it turns out the total is closer to $300 bucks. I ask to talk to the owner, I explain the situation and previous issues and I tell him up front that Ill pay whatever he thinks is fair. He says I owe him the total amount and had no explanation for why it took so long and why I couldnt get calls back and why the dollar amount changed and why he did nothing but post a note on the door when he decided to take an extended holiday. So I paid the man the total sum of the bill and left. Then I got home. I noticed spider webs along a seam of the plastics on the Concours that would have to be split to check the hoses and bolts that are supposed to be checked for the 1,000 mile service. To confirm, I called House of Kawasaki. Yes, those plastics should have been removed. Im pretty sure I just paid $300 bucks for an oil change, if even that. Im positive Ill never hand over another penny to Ajax Kawasaki and Im still blown away at the owners complete state of apathy. Wow. On a final note. I dont think it is the Service Managers fault. He seemed to care, but seemed powerless to solve the problem or manage his shop. This is the owners issue.

MI

Michael Couch

I was in the market for a new KTM 300 XC-W so I called up AJAX Kawasaki in OKC. The gentleman who answered the phone let me know I was speaking to one of the managers at the shop, and had a sales person with him. I let him know what I was looking for and that I had been shopping around for prices. He assured me he could meet or beat the prices I had seen so far. We set up an appointment to meet the next day. Next day....I arrive at AJAX not really knowing what to expect, the phone conversation I had yesterday was a little on the sales side of things. I dont know about you guys, I hate being sold to. Within 5-10 sec of walking thru the door I was greeted by one of the associates and asked if he could help me in any way. I told him I had an appointment and he promptly let the manager know I was there. The manager greeted me and introduced me to a sales person by the name of Cody. So I was thinking to myself, Ok here it comes-the sales pitch. Well it sure did come, but not a sales pitch, information. I spent the next hour or two (closer to 2) just talking about the different bikes that would fit for my style of riding. We narrowed it down to 3 different bikes with the help of another sales associate that was nearby. Now they could have pushed me toward the more expensive bike, but they focused on what I needed. I ended up getting the right bike for a great price! The finance manager, Eric, was a pleasure to work with and got me a pretty good rate for the new bike. Then I was off to the parts counter to pick up some odds and ends for my new bike. I spent at least an hour talking to the the parts associate (great guy) and some of the other employees that came over to talk about riding and care of my bike. They were all very knowledgeable on every question I brought up, and each of them shared little tips that they have learned through out their years of riding. So my experience at AJAX, after at least 3 hours of hanging out with them and being helped, nothing short of Awesome. Would recommend to anyone looking to buy a bike. If you stop by, make sure to ask for Cody, great sales associate, no pressure kind of guy.