LensCrafters

Category:	Eye Care Center
Address:	159 Square One Mall, Saugus, MA 01906, USA
Phone:	+1 781-231-3776
Site:	local.lenscrafters.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 9

Reviews 8

A Private User

The worst customer service experienced I and my wife ever had. We were there 5 mins before the scheduled routine eye checkup. There were two people near the reception desk (no customers in the line) and one on the floor with a customer. We entered the store, approached the reception area, waited there for few minutes hoping someone will greet us. They treated like we dont even exist. After waiting for more than 5mins I mentioned one of the staff that we are here for a routine eye check up and have an appointment.He replied," one of us will be with you". After waiting for some time and no staff showed any interest , we thought its worthless getting our eyes checked up in such a place where there is no respect and care for their client , we left the store.

A Private User

Kevin Doherty

Went to the area for exam. They have a sign stating no one is here please wait and well be with you. Waited, finally someone came over and inquired about us . asked if we still had the same insurance. Yes, can I see the insurance card. Oh its 40 dollars each for your exam copay and we dont take this insurance anymore. I paid 5 dollars each eye appointment with my insurance previously, now they dont take my insurance anymore and want 40 dollars each for the copay. Too much, well I can do it for 20 dollars. Lets make a deal. 10 dollars each. No I cant do that. Hmmmn, you dont take my insurance but youll do it for 20 dollars each. Whats wrong with this picture??? Never again. Done!!!!

A Private User

The eye exam costs $75, unless you have AAA, but the optometrist doesnt give you the inter-pupillary distance, even if you ask for it. The implication is clear: They want to rob you when you buy glasses, rather than allow you to get them much cheaper on the internet. I asked about a colored floater in one of my eyes. The optometrist tried to scare me into paying another $40 for an additional exam. Finally, there was the laughable pitch for a yearly exam. I am sure it is very beneficial, if you are an optometrist.

Harbie Villar

Very pleased with the service. The girl at the front desk (Nulek) and the doctor that took care of me were very pleasant. Although I am not happy about one of the employees who in two occasions in a matter of 15 minutes gave Nulek an attidute for asking very simple questions. From a customers point of view, I believe that it was disrespectful and unprofessional and Im hoping next time to have a better experience.

Philip Cilano

Save your money and go some place else, went to get a new prescription for my frames and new lenses for my Ray ban frames, they put the wrong color lenses on my ray bans and lost my ray bans case, also got the prescriptions wrong after waiting about a month I got almost what I wanted except my ray bans case and after all this not even an apology. Last time I ever go there.

Keith LeBlanc

Visionworks above them in the mall has better pricing on contact lenses and glasses. Much better customer service. I should have gone through them for my eye exam they didnt have an appointment that worked for me. I should of just gone through Visionworks and made time for their appointment.

Thai Bundle

The worst customer service I had to deal with. Save your money, time and go somewhere else. Nobody that work there have no clue on how excellent service works. It seem like they just got out of high school and try to find a quick buck. I not come to this place ever again!!!