Insurance Auto Auctions

Category:	Auto Auction
Address:	16602 E Hardy Rd, Houston, TX 77032, USA
Phone:	+1 281-443-1300
Site:	iaai.com
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 1

Reviews 6

Luis Becerra

Mr. Alvin Banks and to whom may it concern: Hello hope you doing great, we been trying to reach you or either your assistant for the last couple of weeks, we left already different voicemails and our work team havent been able to have the pleasure to speak directly with you to solve a Fraud and Scam situation we are unfortunately going thru and feel totally disappointed about the impeccable and immaculate reputation of Insurance Auto Auctions Company that have nationwide, we been really good and loyal costumers, as you may check under my buyer number and authorized users as well, you may see we bought over $567,000 on a yearly basis. So in my humble opinion I think we deserve a little bit of costumer service satisfaction, and figure out a positive solution regarding the following matter: I bought a F350 2000 dully truck as running and driving condition clearly specified on the main website and mobile application on Android system and IOS system as well, also showing a reading odometer including pictures showing only 77826 miles on it. Based on this information that I blindly trusted that is clearly provided on the IAAI Auction system I decided to bid up to $3,200, making a total of $3,802 including all the fees that I paid. However, we found out the disgusting and frustrating surprise that it was a total FRAUD and big mistake made by the human that upload the information on the listing provided to the members of IAAI. The truck is missing the entire transmission doesn’t even have it physically is in horrible condition, and even worst somebody did clock wising which could be consider a Federal Felony, and from over 389,768 miles showed on Carfax reports and the department of motor Vehicles of the state of Texas, somebody decreased those miles to the ridiculous number of 77,826 miles, which I pray for sanctions and punitive sanctions against the responsible human stealing and make feel pain and suffering to who ever would be the final buyer which in this case is me, by committing fraud and do this type of illegal activity on vehicles. I feel totally mocked and outraged, as you may understand where I coming from by having a little bit of Mercy and Empathy towards this horrible situation. I have attached proof, screen shots, the genuine Invoice and all the information you may need with details, also I have over 7 witnesses ready to testify and make notarized affidavits in case you request it to me to support the case with strong documentation, also one of those witnesses currently works at IAAI facility of San Antonio TX and took pictures of the disgusting condition and missing transmission of the truck , also a costumer service representative from IAAI checked on the back office the notes which clearly states that IS NOT running and driving and is missing transmission and in spite of on the system who ever upload the listing , misrepresent the real and actual condition of the truck and listed as running and driving and just on primary and secondary damage typed “REPOSSESION” & “OTHER” . Also on the notes provided of Title MAX company clearly specify that is not running and don’t have transmission on it. I really appreciate your understanding and support in advance and let me know if is possible I may drop back the Ford F350 2000 at the San Antonio IAAI facility or if Necessary to arrange the towing back to the Houston Facility and receive a positive credit for this vehicle posted with fake description. I greatly appreciated in advance and I will be pending to receive your instructions.

Eric Ensley

I had a car get loaded. Took about an hour because they screwed up the load line paperwork. But the fork truck driver saw us waiting and asked us what car and in 10 min it was loaded. This place is 10000% better than the other iaai lot. The people there are worthless. I think they fire people with IQs over 70 at the one on W. Mount. At the N houston location I asked 1 guy where a lane and number was and he tole me exactly where to go. I was very impressed.

Melissa Persia

Worst customer service ever. If I could give them a 0 I would. No one ever answers the phone. Horrible. Dont ever go here

serhat kocak

You pay the most buyer fee here they dont even have pens at desks. And you get worst customer service.

Thad Davis

High fees and cant trust their description

Alfred Hill

Cars and motorcycle