Category: | Used Car Dealer |
Address: | 3909 Waldo St, Houston, TX 77063, USA |
Phone: | +1 713-660-8666 |
Site: | motorsonwheels.com |
Rating: | 4.9 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed |
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Ami Hastings
I just purchased a 2009 Honda Odyssey with about 76k miles on it from MOW. I was very apprehensive about the car-buying process. Every dealership I visited I looked at with a cynical eye. Finally, after a lot of soul-searching, I decided I just had to do it. I had to buy a car like yesterday! From the beginning, I never felt rushed in looking. There was no high pressure sales tactics. I ended up just looking at the Honda actually & went ahead and made the purchase that evening. They were able to find me financing at what I consider a very good rate given my circumstances. Joad let me know if there were any problems within the first week to let them know immediately so they could take care of it. Well, this is a used car so I didnt expect it to be perfect. There were a few things that cropped up; the passenger-side window decided to stop working. Some of the buttons would fritz out. I thought, oh crap! Ive somehow been bamboozled. I shot off an e-mail to Joad on a Sunday evening with my list of grievances. He responded via email in under an hour telling me to bring the vehicle in the next day if I could. I couldnt respond immediately so he actually followed up with a phone call the next day. After speaking with him I brought the car back. They threw me in a nice loaner and whisked the car off for inspection. Turned out the window motor had gone out. They replaced this immediately. Also, I was having some issues with the DVD headrest monitors not working consistently. They couldnt find anything wrong but Joad suggested installing a fold down screen for a low price instead. (My kids had already fallen in love with those darn monitors and who knew the peace they would offer?? LOL) It would take less than a day and they could have the car back to me. Sure, I say. And off I go. I get a call a little later. Theyre sorry, but they realized that due to the rear A/C and the location of the sun roof, they wont be able to install the screen we agreed on. So, instead theyre going to replace the headrest monitors and theyll absorb the difference. Well, okay, I say. Im a little impressed that they make that offer. Then again, I did just buy this car so shouldnt the monitors work anyway? But, then again, this is a used car purchase and there are no guarantees. I go back the next day. Joad shows me what theyve done. I had to pick up jaw from the floor. What an UPGRADE! I was not expecting that at all! New screens with amazing resolution that also come with remotes and wireless headsets. Um WHAT?!?! These guys left me speechless. Thanked them profusely and went on my way. Until I had to come back a few days later. Turns out I needed a new battery. The one in the car was basically on its last leg. When it became apparent this was the issue, Joad said theyd split the cost of a new battery. Fair enough, I say. Again, I remind myself this is a used car so Im basically stuck with what I got when I signed on the dotted line. They are able to replace the battery within 30 minutes. When Joad gives me back the keys, he shows me the newly installed battery and is basically like, it ended up not being very expensive so dont worry about it. Again, impressed. Now, Im back to tearing up the streets of Houston in my mom-van. My whole experience with MOW was above and beyond anything I couldve imagined. I kept expecting the sky to start falling, and instead they brought the sun out!! I plan to keep this car for as long as possible and maybe my 4 y/o will get so lucky as to have it bequeathed to him as his 1st car when hes older. Then I will get to watch him pimp it out trying to make it look cool for a teenage set, haha! But when its time for another new-to-me car, I am going back to MOW. Their exceptional customer service even AFTER my purchase has earned my customer loyalty. Im already telling anyone who will listen that they need to visit Joad and company for their car needs. Thank you so much Motors on Wheels for making this major life purchase an easier transition on this single mom!
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Mandy Trichell
This isnt a story about buying a car from Motors on Wheels. Its a story about them going way above and beyond what a dealership could ever be expected to do. Back in 2009, I had an incredibly positive experience buying my 2002 VW Golf from Joad at Motors on Wheels. When I was recently facing almost $1000 in repairs on the car, I decided to just give up and get something new (to me). I had a small budget - $3000. Since I’d had such a great experience with Motors on Wheels previously, I called them up to ask about one of the vehicles I saw in their online inventory. When Joad answered the phone, I said, “You may not remember me, but I bought a VW golf a few years ago…,” and before I could finish, Joad said, “Mandy, yes! I remember you.” I let him know which car I wanted to take a look at, and headed over the next day. Before I drove the car, he told me that he didn’t think it was the right car for me – too old, too many miles. I’m a single mom of three, so that kind of information is important to me. I didn’t want to end up in a car that was going to be problematic. After I drove it and decided he was right, Joad asked me for the details on what kinds of repairs were needed on my VW (a newly fobbed key and a complete replacement of the oil pan, which was irreparably damaged from driving over a raised manhole that tore it open). He asked me to have the car towed to Motors on Wheels, saying he could have it repaired for me for a small fraction of the estimates I got. Joad took time out of his schedule to order parts and arrange with his mechanic and a locksmith to handle the repairs for literally ONE THIRD of what it was going to cost me previously. I paid less than $300 to have all of those issues resolved, and now I have my car back up and running after three weeks of being without one. I have the money that I was going to spend on another car in a savings account. The only thing Motors on Wheels had to possibly gain from doing this was my never ending gratitude and my loyalty as a customer (which they had already acquired back when I bought my VW). These brothers have immense integrity, and for that reason, I’ll be talking about them for years and I’ll never buy a car anywhere else.
JO
John Oates
I had been shopping for the right car for over a year. As this was going to be a weekend pleasure car for my wife and I, I wanted to take my time. I was very close to closing a deal on another car at another dealer just the day before. It was older but acceptable. The car was quite dirty from sitting outside under a tree. The inside was dusty and didnt smell horrible, but had a smell that was distinctive of a 10+ year old vehicle. All for tires were in horrible condition. They promised to detail it 2 days prior to me coming in to buy it. It never happened. The office had no waiting area and the pretty much let the customers roam in and it off the office at their leisure. After 6 hours of their finance lady playing on her phone and working other deals in front of me they finally came up with a deal. This was only after I threatened to leave and call it off. I left there to pick up my kids and received a text from the sales man asking if we could cancel the deal. I understand texting is a big communications tool these days, but seriously, a text after I spent 6 hours at your office?!? What a waste of a day. I came to Motors on Wheels and what a night and day comparison. I came here from a recommendation from Fadi at Newsed Auto. All the cars here looked freshly washed and ready for sale. It took no more than 5 minutes and they had the car I was looking at pulled around and ready for my inspection and test drive. After that they collected my information and sent it in for financing. Everyone was quite friendly and very professional. I walked the lot while waiting on finance, which took about an hour and not 6. All the cars on the lot looked exceptional and there was a decent variety. I never once was saw anyone playing on their phones taking calls about other customs in from of me. There was a nice waiting area with plenty of seating. This was much more a place Id rather do business. Issues with the car were stated upfront with me. the interior was super clean and smelled freshly detailed by professionals. I walked in and drove out in less than 2 hours in a car that I had wanted for over a year. If and when I go to buy another used car Ill look straight away at Motors on Wheels.