|Address:||2911 Watson Blvd, Warner Robins, GA 31093, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM|
I highly recommend not doing business with kay jewelers. We custom ordered my wife to be a wedding ring on aug 4th 2013. We were told it would be ready in 6 weeks. It arrived 7 weeks late, not on the 7th week, im saying 7 weeks pass the 6 week time frame that was given to us. When the ring finally arrived it wasnt even complete. They didnt finish the engraving and what they did engrave looked like crap. Have the pictures to prove. Instead of saying "we are sorry, let us make this right." They said "can you learn to love it", "it will look better over time" and many more. We told them we wanted the district manager to see it since she did the paperwork and was personally "handling it", they shipped it out the next day before the district manager could see it. When we got the ring back, 5 weeks later, They said it was perfect. We got the ring and they didnt correct any of the mistakes in the engraving and the engraving they finished looked worse. So after their 80 excuses we made them start all over. They gave us a $250 gift card. They sent the new order in with drawings and pictures of what it was suppose to look like. Christmas eve it arrived. We went to look at it and it looked nothing like it was suppose to. As if they said "these people dont know what they want, lets just make some crap up and charge them for it". Keep in mind, through out this whole ordeal we had to cancel wedding plans and reservations. We told them we didnt want the ring and that we were sick of this constant failure. They gave us a 2nd $250 gift card. So the district manager went on vacation and was goin to call us to set up a meeting after the new year. Well it is the 18th of jan 2014 and we havent heard back from the district manager. We have called and left messages for the store manager, and yet we still havent got a call back. Ive had to call their corporate office to demand answers. Even then I have to call several times to get them to return my call. I highly suggest not to even go into a kays location. They will screw up and make it out to be your fault. They dont care about customers or customer satisfaction. They have no respect or compassion for the people who spend money in their stores. They will waste months of your time, ruin big plans with their lies, and wont have the common courtesy to call you back. I tried to collect on my 2 gift cards and now they wont do that. So thats the new fight with these people. That place is a joke. I will change my review when they get their act together and make this right. I will be editing my review soon with an update and names of these people to avoid.
A. Keith White
I thought I would give Kay a try in Warner Robin , in their new location ,one because I had made a purchase of an open heart(which of course is a Kay exclusive), and two because the manager, and I have a history. I bought a curb bracelet for myself 10k ($1600.00). I went back to buy a 26" necklace, 14k. I was shown everything but what I wanted. On top of that ,could not get any assistance to speak of from the Mgr. after the sale. I found a better braclet, more width 5.5 more grams for less at another dealer,with better terms,AND found a 26 in. yellow gold 14k necklace. The person doing the refund wanted to know why. I changed my mind was put on the return receipt , but the big question is Why. Kay missed a golden opportunity, which is unlikely to never happen again. My final sentiments are that they are sales, not customer driven, so they can make up for this and any future purchases by me, and now they have more time to take care of their more important customers.
Went to make a payment and for 25 min I walked around for assistance not one employee acknowledged me or had the courtesy to help me. Went another day waited my turn then Ms. Brown had the audacity to ask me to wait since I was" just making a payment" and went over to attend a nice looking firefighter who by the way was already being assisted. I proceeded to wait paciently then decided to go pay another company. Came back to the Kay store and this time she didnt even look at me.
Ill no longer be a customer of Kays due to this location. 4 of my diamonds on my wedding set have fallen out in the last two years! I have literally had the worst customer service from this location. My husband had purchase thousands in Kay jewerly and we have been treated like trash every time we go into this location!
I have been in this particular store several times and have never had an issue with waiting or a lack of customer service. The longest I have ever waited (understandably) was Mothers Day of last year. I was going in to pick up a ring I had cleaned and only had to wait a max of 15 minutes
Enjoyed my visit there. Employees did everything to help me find exactly what I was looking for will be returning
A Private User
So helpful & nice! Helps you get in and out with what you want
Maui Wowie Jones
Friendly sweet and nice