Zales - The Diamond Store

Category:	Jewelry Store
Address:	172 Easton Station, Columbus, OH 43219, USA
Phone:	+1 614-475-8290
Site:	zales.com
Rating:	3.5

Location

Photos 15

Reviews 6

Scout Hopkins

My engagement ring was purchased the last week of August. He proposed on September 1st, the ring was entirely way too big (which he knew) so we went that night to get it sized. It took 2 weeks longer than the estimated time and I was the one who had to keep calling and asking about it. Okay great, I finally have my ring, no hard feelings because I worked in the retail world for 4 years no biggie! I had the ring on my finger 9 days before 2 diamonds fell out. Yes, 2 diamonds fell out of my 9 day old ring. Okay, worlds worst luck so we go in. The guy was as rude as could be, and didnt seem to think it was a big deal at all. They stated going from a size 7 to a 4.5 takes a big toll on the ring. I again kept my cool, okay. 6 weeks. Got it. Having millions of people ask to see my ring, canceling engagement pictures, the list goes on. Okay, got my ring back! Would you not believe another diamond falls out. Starting to lose my cool at this point because the piece of jewelry that I have been waiting on FOREVER has spent 30 days on my finger. So this time I call the manager. He seemed really nice and helpful at first. Explaining going from a 7 to a 4.5 is going to cause a lot of problems (which from the scientific point, I totally understand) now he wants to make me a whole new ring, awesome right?! well why didnt they do that the first time?! We are now on week 11 (I was told 10 weeks and my brand new ring made in my size would be in) and I will continue to just wait on the call considering I called them today asking about it and they seem like its no biggie. They have a 60 day guarantee, but if you only have the ring for 30 days and the rest of the time they have it because they are fixing it, it doesnt count. Not that I want anything from this whole experience, nor do I want to pick out a new ring because this is the one HE picked out and its gorgeous but for everything weve been through we were offered a $50 gift card toward our wedding bands. Sadly enough the entire experience makes me sick to my stomach and I would not even take wedding bands from them if they were given to us free.

ashliegh dreher

Had to have my wedding band re-sized. The ring came in early. My engagement ring and my fiancés wedding band are also from here and we absolutely love them!

tiffany Franklin

The worse experience I have ever had in my life with a jewelry provider. If I could cancel this entire order I would. Go somewhere else.

Matt Moffo

Never enough help in the store. They lose sales all the time. Too long of a wait

Matthew Nunamaker

The service is very prompt.

Christopher Bosse