|Address:||700 Bedford Rd, Bedford Hills, NY 10507, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM Closed|
1st Visit around June of 2015 Ive been here many times with the same issue about my alarm going off and having water leak into my car it took them 5 visits to figure this out after paying every time the idiots couldnt get it right. today 09/21/2016 Just got off the phone with them Dan is a rude service adviser cant even quote a simple engine mount change over the phone. After i told him what needs to be changed. Then continues to argue with me about how i have to do my own follow up for my warranty when they are suppose to do it as the dealership. They have done it before I dont know why he couldnt do it this time Im not going back to them, for some reason they never can be friendly nor try to go an extra mile for the customer.Meanwhile our money is how you get paid there. But its okay ill just to drive to Acura of Wappinger Falls its a bit farther but they are much more helpful than this place & not to forget they once told me my car was in a horrible front end accident that wasnt true took my car to specialist for them to find out if this wasnt true. Dont trust them theyre bunch of crooks.
My cars transmission went out on me about 80 miles away from my home. I had my car towed to this dealer ship and was well taken care of. Dan the service rep was able to get me a loaner at the close of the business day on a Saturday at the very last minute. When I got the final word on my car that the transmission was gone on Monday I felt like my world came to an end. I needed a car and I needed it fast. Eddy gave me a call and asked me exactly what I wanted to do. I told him that I was not in the market for a car but given the situation I had no choice. I told him that I did not want to spend a lot of money and gave him the price range that I was willing to pay per month for a new car. I asked him find me a TSX because I believed that was within my price range at the time. Within less than an hour Sal give me a call back and told me he had something that I was going to like . He found me a 2010 Acura TL within the price range that I was looking for and with very low miles. To make a long story short these guys were able to put me in this car by the end of the day and put a smile back on my face.
Drove from Danbury to Bredford as they were the closest Acura Dealer to Danbury. I called them in advance to mention the issue i was facing ( Broken A/C) and check for my Acura Extended Coverage. They confirmed that my car is covered and A/C repair is included as part of the coverage. I drove down for 40 minutes to only find that they gave me bad information and my Acura Extended Coverage had expired when i got to 62k miles. My current coverage that runs until 100k miles is only good for power train and transmission. This was discovered only after i cross questioned them. Little bit of due diligence from the staff could have save me 1.2 Hrs of drive and frustration.
Just got a 2014 MDX. Eddie, John, and Robert were fantastic. Amazing price for the car, 2grand more for my trade in , had roof rails and running boards installed, picked up the all weather mats with three kids that was a must, the car was beautiful at pick up. Eddie also through in all the goodies of service that other acura dealerships are offering as well first free oil change, unlimited car washes etc. and an interest rate of 1.84. Keep it up gentlemen you have a loyal customer for life :) very very happy wife and mom.
A Private User
I cannot explain what an exceptional and wonderful dealership this is. From the moment I spoke with John in sales I knew that this dealership was honest and truly wanted to help us get out of a current vehicle to one that would better suit our needs. Eddie, John and Robert were beyond my expectations of sales personnel and would highly recommend this dealership to anyone looking for an exceptional vehicle. Thank you acura of Bedford hills for making this the best dealership experience ever.
Acura of Bedford Hills went above and beyond in helping me with my getting my first car. The customer service here is great and they treat you like family. This was an enjoyable experience and I would recommend this dealership to family and friends. I never felt rushed and felt that I was given the attention that I needed and wanted. John was a great sales associate and will always make sure that the customer is happy. Next time I need a new car, this is where I will be going.
A Private User
Hey Acura of Bedford Hills, just found your Google Map Page and wanted to write in and thank your team for helping me select the certified preowned 2010 RDX that I just picked up. You guy’s really made the purchasing decision easy for me and I appreciate the attention that I received from your sales staff. Also, love the Starbucks machine and flat screen TV’s in the customer lounge. Thanks again !
A Private User
Ed, thanks for helping my wife select our new Acura RL. As you know our friend Bill in Armonk recommend me to you after he purchased one of the first new cars to hit your lot. Although the RL is a fantastic vehicle, what most impressed me was the fact that you took such good care of my wife and that I didn’t have to become involved in the purchasing process. Thanks for your support !
DO NOT BUY ANYTHING FROM THIS DEALERSHIP, I JUST GOT OFF THE PHONE WITH THE MANAGER OF THE PARTS DEPARTMENT, HE HUNG UP THE PHONE IN MY FACE EXTREMELY RUDE AND ARROGANT, NO KNOWLEDGE, GO TO DCH ON ROUTE 9 IN WAPPINGERS FALLS MUCH MORE HELPFUL
After numerous issues with my 2014 TL, Ed Serino stepped up to the plate and supported my efforts in attempting to deal with Acura Corp. As a repeat customer, I recommend this dealership to anyone looking for an Acura in the tri-state area.
This has been the worst experience with a car dealership. My car was supposed to be ready by the end of the day. Never got a call back and the kept my car overnight. I had no way to get to work the next day. Never going back to this place
A Private User
Thoroughly corrupt and arrogant management. I live nearby so location is very convenient. However, I’d rather travel far from home for friendlier and better service. Avoid this awful place.
EXCELLENT SERVICE, CARING, PROFESSIONAL, they treat US and OUR car with A1 CARE, that is why we always go back to Dan, at Acura of Bedford Hills, NY.
Use Ed Sorrino for your next Acura purchase. He was able to help get the best price on the exact vehicle I wanted. Cant ask for more than that!
A Private User
In my 60 years of working with many service departments at automobile dealerships I have found none better than Acura of Bedford Hills.
Am happy traveling far away from Brooklyn because Acura of Bedford gives me more for my money and treats me like a Family