Mackey Automotive LLC

Reviews 3

MA

Marie Adornato

Unfortunately, my review of this dealership is very negative. Although I found a low mileage vehicle at a fair price, I quickly realized after receiving the vehicle that it had a fraudulent inspection sticker on it as the rear breaks were worn so low that there werent any rear brakes. After receiving the vehicle, I brought it to a NYS licensed inspection auto body shop for inspection. The auto body shop photographed the problem areas and informed me that I should not be driving the vehicle as it was unsafe and should not have passed inspection. I was forced to pay $700 in repairs since the dealership was 2 1/2 hours away and the truck could not be driven back to the dealership without the repairs. Originally, the vehicle was found online on the Mackey Automotive site and I contacted the dealership to do the transaction over the phone and have the truck delivered to me for my 10th Anniversary. Being 2 1/2 hours away, I was a prime target for the dealership to get away with fraud. Immediately after the inspection of the vehicle locally, I provided photo evidence of the problems with the vehicle along with the invoice for the repairs. I simply requested to be reimbursed for the work that should have been completed prior to the vehicle being delivered. At first, I was hoping this was all just an oversight on the part of the dealership. It became apparent very quickly that all of the negative reviews on this business were very true. Is it too much to ask when you pay full price for a vehicle from a dealership for it to be delivered in an operable condition? This situation had SCAM written all over it. I was told that I had to bring the vehicle back to the dealership for it to be inspected and that the NYS Inspection was NOT done at the dealership, but by a third party. This was a total red flag to me. Why would a reputable dealership not have the authority to inspect the vehicles they sell? Its because the inspection was fraudulent. Any trained automotive professional would have quickly noticed the absence of rear breaks. The dealership knew I was 2 1/2 hours away and that I was not going to be able to bring the vehicle back with or without the repairs being completed. A. if I did not have the repairs done, the vehicle was not able to be driven without rear brakes B. if I had already completed the work, there was nothing for the dealership to do except reimburse me for the repairs, which they are not willing to do. To add insult to injury, the $500 deposit put on the vehicle was never deducted from the financed total of the vehicle. Again, I assumed this was an oversight and simply asked for the dealership to apply $500 deposit to the cost of transporting the vehicle, which was estimated at at about $300. I never received a credit for the difference or an invoice for the transport total. So the difference was pocketed by the dealership. I have given Mackey Automotive every opportunity to correct their mistake and simply reimburse me for the repairs. I am a business owner and understand the difficulties in running a business. So I always try to give people the benefit of the doubt. This is not a case of a difficult customer. I paid full price for the vehicle and the transport. The transaction was completed remotely requiring very little effort on the part of the dealership. I was provided with a vehicle that should never have been put on the road. I have three small children that would be traveling in that vehicle. Thank God I brought it for the inspection. In summary, this is a true case of fraud. I was hoping this situation would have ended amicably. Yet, I am in the process of pursuing legal action against this company.

JU

Julie Bartlett

Fraudulent in their business! I purchased a vehicle Dec 10, 2016. Live out of state 2hrs away. Their website is very deceiving " our vehicles go through a thorough inspection and detailing process." Salesman tells you everything you want to hear just to make the sale. Went to inspect the vehicle and it would not pass...shocks, struts, ball joints, rear brakes, TPM system etc. Called them and faxed paperwork over and they insisted I go to another business for an inspection, insinuating I knew the people doing the first inspection. After 2nd failed inspection they agreed for me to drive 2hrs back to their business for repairs. They wouldnt reimburse me for repairs to be done in my State. I brought the vehicle back and waited 9hrs for alleged repairs to be done with them returning the vehicle at 6:30pm with no paperwork backing the repairs but assured me that they would fax me the paperwork the next day. I also requested reimbursement for the 2 failed inspections and gas for the travelling which they said they would send out also. I made several phone calls, left messages for the manager and emailed request numerous times. At first I did get email response and confirmation of getting the reimbursement out in the mail to me. However, that has never come. I also requested AGAIN the name of the garage that did the "repairs" and a phone number to follow up as I have been told when I had the vehicle serviced that the vehicle needs ball joints and lower control arms at a quote of $870.00. If they repaired them there should be a warranty. I was told everything functioned properly including the sunroof which opens and closes but, I discovered doesnt seal, when I brought it through the car wash and water poured into the vehicle.This would have been noticeable when they did their thorough detailing process! I am now wondering if they actually did bring it to a mechanics garage or to one of their own home garages and worked on it themselves and possibly taking parts off an identical year, make, and model vehicle because they wont produce an invoice. I now need to replace the idler pulley and the bell crank along with ball joints and lower arm controls. I already replaced the serpentine belt. Understand it was purchased "used" however for the price I paid and how they rave their dealership is conscientious and their vehicles are thoroughly inspected and put through a thorough detailing, I consider them unreliable and fraudulent in their business. I have contacted THE NEW YORK STATE CONSUMERS FRAUD COMPLAINT SYSTEM and urge others to file complaints as well.

PR

Prateek Singh

3/23/17: I bought a 2000 Jeep Wrangler here March 20. Jessica is really nice and kept in contact with me through the out the week before I bought the Jeep. I was told however that the Jeep went through the shop and everything was checked before I bought it. As I drove the car around after I bought it I noticed it started shaking violently around 50 mph. I did some research online and saw this is called the "death Wobble". It also takes a couple tries to start which it didnt do when I test drove it a week before. Im giving 2/5 stars because Im pretty sure nothing was checked or fixed on it before I bought it, but I did get a good deal. I know when you buy a used old car which is 17 years old there may be a few repairs that are needed to be done, however maintenance should have caught the death wobble issue before hand. It is simply just no safe to drive and should not have passed inspection. I called Jessica a couple days later and told her what was going on. She was a big help and I am dropping the Jeep off at a garage tomorrow. 4/18/17 update: The dealership via generations auto fixed the death wobble issue after 5 or so days. They replaced the track bar, steering wheel stabilizer and joints as well as doing an alignment. I need a new fuel pump, which the dealership knew I needed but never fixed, so now Im out $500 because I sold a car that already needed work. 2/5 stars is fair I think for the dishonesty especially since there not fixing the fuel pump but fixed the death wobble. Not sure what the dealerships response is about the tires. The tires are not the problem for a death wobble issue. There is always a root cause and the tires werent it.