Category: | Used Car Dealer |
Address: | 650 Bedford Rd, Bedford Hills, NY 10507, USA |
Phone: | +1 914-666-0030 |
Site: | mtkiscohonda.com |
Rating: | 4.4 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8AM–6PM 11AM–4PM |
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Rob O
The service Department is DISHONEST and rude. I purchased a Honda Accord. (I love this car.) Recently, the windshield fluid was not coming out. The motor functions properly. I called Mt. Kisco Honda. I described the scenario, including the fact that I purchased new wiper fluid and added it to the reservoir. The person answering said that there was probably some type of blockage in the tubing and that Mt. Kisco Honda would fix it, no charge, because the car is brand new and still under warranty. When I arrived at the dealership, the 1st the I was asked is, "Where did you buy the car?" This is a warning sign because some dealers are resentful and even revengeful when you dont buy from them. He said that many dealers use water instead of wiper fluid (REALLY!) and that was probably the source of my problem. He also asked me if I bought summer fluid or winter fluid. (REALLY, what a ridiculous question.) He said that they would have to remove the bumper and drain the fluid. I am glad I asked if there would be charge, because now the story was different. He said, "You betcha!" which I am sure would have meant several hundred $$$ easily. When I complained, the servied person named, David Bruder, responded by saying continually, "Have a good day. Have a good day." I would point out, that if in fact there was a problem with the fluid, I could drain it simply by operating (spraying) until all the fluid was gone. These guys are NOT HONEST.
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A Private User
I am a Relationship Management Consultant and have high expectations of the sales process. My experience with Mt Kisco Honda overall was good but I needed to drive the process sometimes and be careful of upselling. I very much enjoyed working with Brittany Cruise. She overcame her lack of experience with courtesy, professionalism and a drive to find out what she did not know off the top of her head. While obviously not give the power to negotiate price she did a very good job of going back and forth to her manager and trying to explain their pricing position. Not an easy job when given answers that did not always fit my questions. However, she managed to get approval for the price I was willing to pay and she finalized all the paperwork so that I drove the car home in less than 2 hours. I would reccomend Brittany and work with her again. Everyone was very friendly and responsive. My only critism is with your extened warrenty/service products proposal. I am sure David did exactly what he was told, the idea that it was a hard impulsive sales approach left me cold. The fact that I had to decide to spend $2000 plus without time to consider the product tells me that there is something wrong. Then to offer me a 1% decrease in my financing rate to apply to the product is not very professional. I should of been offered that rate from the begining. Obviously to many incentives given by Honda for selling these products.
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A Private User
I am a repeat Mt.Kisco Honda customer. You service team that I deal with is invaluable. Ive worked with Joe Haughton and David Bruder recently and in the past and they have always been a pleasure to deal with. They are extremely professional, courteous, friendly, and helpful. Ive had some ticklish situations which required their attention and I received full focus that the job got done correctly and within budget. If there is a surprise or two, they explained why and are very knowledgeable. They both also have excellent communications skills and phone follow-up technique. For example: David sent me an email on his day off this past Friday to check that everything went well with my car pick up at service as he was not there for the final exchange of communication. re Joe: When I heard strange brake sounds in my wheel wells, and thought I saw smoke while driving on I-684, Joe was waiting for me at service, much later than usual, with water and emergency tools on hand and was very concerned. He had one of the technicians ready and waiting to check everything before letting me drive home. Who does this? I feel very confident when your service department has my vehicle and know that even if there is a problem, they can explain it. You have a great service team who gives more and goes beyond the basic requirements. Thanks, again. Claire Aloisio
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A Private User
When I purchased my Honda Element in 2005 from Mount Kisco Honda, I also purchased an extended warranty. The purchase price of the warranty was fully refundable if I had not needed service by the end of the warranty period. My Element has been exceptionally reliable and I did not need any warranty service. I submitted the request for the refund of the purchase price to their agent as per the terms of the agreement. As it turns out, through no fault of Mount Kisco Honda, the insurance company handling the contact was in bankruptcy. I contacted Guy from Mount Kisco Honda asking for his assistance. Mount Kisco Honda stood behind their committment to me and refunded the purchase price of the contract. This was done with no hassle in a very timely manner. I was called by Vicky once it was done to arrange for me to pick up the check. I was very, very impressed by the way Mount Kisco Honda stood behind their committment when their sub contractor was not able to meet their committment. I would highly recommend Mount Kisco Honda and will be back to buy my next car from them. (Although with the reliability of my Element, that may be a while)
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Michael Drew
We purchased a 2013 Honda Accord EX-L, through Andrew Silfen in January of 2013. I had been shopping around many other dealerships and automotive brands for over a year, and had even been to other Honda dealerships; however, Honda of Mt. Kisco won out hands down. We had the pleasure of working with Andrew Silfen as our salesperson, he made us feel very comfortable, and I found him to be personable, funny, honest and knowledgeable. I am very pleased with his services, and would definitely buy a car from him again. David Feingold in the finance department did a wonderful job getting us a great deal on the car, with very manageable payments and the car is very well warranted. This was a great car shopping experience, and I would highly recommend their services to anyone in the market for a new Honda. I am extremely pleased with my Accord, for its ride, beauty, interior space and efficiency. I give Mt Kisco Honda, Five Stars, and I thank them for their services. Sincerely, Michael
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Casey Lipitz
Deciding to buy or lease a car is a big decision in life. Finding an honest company that truly cares is a must especially when there are so many dealerships to choose from. If you are looking to buy or a lease a car from a company with good business ethics, that will work with you when factors out of your control occur and are overall honest, I would recommend going to a different dealership other then Mt Kisco Honda. While I myself didnt purchase a car from Mt Kisco Honda, I saw first hand from a friend how they are not a company one would want to do business with. My friend was put in an unfortunate situation in which they took advantage of to make a quick buck. Other dealerships expressed remorse for the situation and explained how they would have worked with my friend to remedy the situation. Mt Kisco Honda was unfortunately totally unwilling to do so.