BMW of Mamaroneck

Category:	BMW Dealer
Address:	236 W Boston Post Rd, Mamaroneck, NY 10543, USA
Phone:	+1 914-670-0011
Site:	bmwofmamaroneck.com
Rating:	4.5
Working:	9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–7:30PM 9AM–6PM 9AM–5PM Closed

Location

Photos 97

Reviews 4

Anton Volo

Car Experience: Purchased a Pre-Owned 2010 BMW M3 from this dealer. Less than a few weeks of ownership I find out that the battery of the car is swimming in its own acid. I was told that the car had a full service completed and that everything was checked. How could this have been missed? I will be taking the car to a different shop for a full service later this week to get everything double checked and serviced again (better safe than sorry). Buying Experience: Rob is the salesperson who helped me get this car. He was nice, but he needs to learn how to work with people better. He kept on saying that the price is the price and dont even bother negotiating. He was very fast to say NO... to any attempt of asking for a lower price than the sticker. I would encourage him to be more flexible and say something along the lines of "let me find out" instead of.. "no that wont work." On the positive side he took me on a long test drive and let me feel the car during city conditions and highway. Anthony Iu was brought in to negotiate the deal. He made me feel like I was buying a hand-me-down beater car... as I attempted to negotiate he kept on saying you should shop for a different car... "more in your price range." I pointed out flaws in the car that needed addressing and brought up the book value, and all he kept on saying is: "Well... its a used car..what can you expect." Spending 40K on a used car is not small pocket change in my opinion. During negotiations he quoted me a price, and quickly went back on his word and said... Oh nooo... I made a mistake with the math. He wouldnt budge at all. My wife and I got so mad that we walked out, which he made no attempt to stop or care at all. We drove 2.5 hours to this dealer, and he clearly did not care. I finally gave him my last and final number and even then he made me wait around while he took in the moment. I think he enjoys making people feel inferior or something along those lines. In my opinion he shouldnt be working with people if he truly cares about making good deals. *Update: Had someone reach out to me to let me know I used the wrong persons name in the review. They were right. I corrected it. ***However, no-one reach out to me to actually address the issue. Very interesting... BMW - you have all my info on file. If this review mattered to you, you could have picked up the phone instead of telling me to call you.

Johnny C

I just purchased a used Range Rover from Mamaroneck BMW about 2 weeks ago and could not be happier. I have a lot of experience with dealers (ok but mostly bad) and I must say Mamaroneck BMW was awesome. As soon as you pick up the phone and call you are greeted by Maria who is very friendly and such a nice person. I had the opportunity to work with Craig Robertson who is very genuine and a stand up guy. Craig answered all my questions and assured me that the car I was buying was in great condition and will last me a long time. I am very happy I got to work with Craig because I genuinely felt that he had my best interest in mind. He even followed me in a company car so I can drop off the rental car I was using so he could drive me back to the dealer and leave with my new car! And to close the deal you have Landers which is very knowledgable and great at what he does which is securing financing so you can leave with your new car. Landers was also very honest in his recommendation on getting a certain warranty for the car. I had my mind made up that I was not going to get a warranty but Landers walked me through the different options and made me realize that a couple of dollars more a month can save you from financial disasters down the road, god forbids anything happens to the car. Especially an expensive luxury car. I could not be happier with my experience at Mamaroneck BMW and I hope to be back. Next time Ill be back to pick up a BMW 7 series. If you are looking to buy a BMW or any used car that lands at theyre dealer be assured thats its a quality vehicle and not some car that ended up at auction and was fixed up to mask problems that will come later on. Pick up the phone and take a trip its well worth it. I live more than 45 minutes away from this dealer and have at least 5 closer BMW dealers but I will always go back to Mamaroneck BMW.

Lawrence M Bosley

I had a very good experience when I bought my last BMW, but my experience today was exceptional. The dealership was very busy as there was a promotion underway. The courtesy and professionalism I experienced was second to none. None of the staff at the dealership ever appeared frustrated or aggravated. There was no high pressure sales behavior from anyone. Landers Hall, my sales rep, was informative and very knowledgeable. He was patient and worked very hard to make my purchase financially satisfying and worked things out so that I got exactly the car and options I wanted in a price I could afford. It also didnt hurt that he was very sociable and easy going. Of course, this could not have been possible without the assent and assistance of the ever patient and relaxed Sales Manager, Bernie Fee. Mr. Fee clearly set the pace in the showroom. The atmosphere was clearly a reflection of his cool and calm demeanor. At no point did I feel condescended to or taken advantage of or overlooked. I was simply shown what was available, asked what I liked and Landers and Bernie set to work and to make the deal happen. They made me an extraordinary deal after it looked as though the numbers just wouldnt add up. I never thought I would leave a dealership feeling elated, but they made it happen and I am very grateful to them. Everyone in the dealership was cheerful and helpful. Since the transaction finished late, instead of just showing me a few things about the car and leaving me to my own devices, Landers, without prompting, invited me back to the dealership at my convenience to further go over the cars features. Now thats a professional attitude. I highly recommend this Dealership to anyone interested in buying a BMW.

Dee Chow

Both me and bf picked up a 328xi from Pace earlier this year. We both asked to transfer our old license plate to the new cars, but that never happened to bf. He received a new license plate in that mail, which means none of his parking permits are usable now. He contacted Pace and was told that itll be sorted out, weeks past, months past, bf called numerous time and left numerous voice mails, with no reply. As for my car, my third break light fell off the rear wind shield, bf took my car to Pace for service, and it was finished in 10 minutes. But my beige colored roof was covered with black greasy finger prints, and Pace refused to clean it up. On the second day, my break light fell off again. Instead of fixing it properly, Pace used double sided tape to tape it back in place. Bf took it back to Pace again, only to be told that the entire rear windshield needs to be replaced because the brackets that hold the break light are part of the windshield, and thats not covered under warranty. He also requested Pace to clean up the dirty finger prints they left in my car, they cleaned up half of it, left more black marks on my beige colored leather seat, and took quarters out of my center console. For some odd reason, Ive never received any surveys about any of the services that were performed at Pace. Is it because they know what kind of answer theyll get? I have no idea. But if I do receive any of those surveys, itll be "extremely unsatisfied" for all categories.