Verizon

Reviews 4

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Leah Lisee

March 15, 2013 Going in again to the Williamsburg Verizon store today went a bit smoother. We were greeted and helped by Jessica Keatts. She addressed every problem we brought up (all the ones we tried to get help for last night) and was able to rectify each problem. Very understanding and made sure we were satisfied with what we left the store with (a new phone). Crazy how Jessica could solve each problem that no one else could solve last night! I thank Jessica so much and if anyone needs help with their phone, go to Jessica, shes the only one Id trust with my phone and any problems/inqueries I may have! March 14,2013 We bought a Samsung Intensity II back early last year. We have had numerous issues with this phone. At first (a couple months after it was bought) calls and texts could not be recieved or sent. Then after we turned it off and took out the battery (only way to fix this) it started recieving texts but when the text was opened up the message texting screen popped up and they couldnt be read (out comes the battery again) We brought it back to Verizon to ask for help and they said all they could do was give us a referbished phone. So we took it. Well a couple weeks the same thing happened except this time with phone calls there was a recording saying the line was disconnected (going out or what others heard when calling) we went in and the workers said that there had been a "mistake" and the IBN number and phone number were given to someone else. So they gave us back the phone number and IBN number. Then a couple weeks later it happened AGAIN! Verizon had screwed up and gave out the IBN number and phone number to someone else. So they "fixed it" again. Soon after the problems with the phone started occuring again (couldnt make/recieve calls/texts or message texting screen popped up) so we got yet ANOTHER referbished phone. We lasted a couple weeks, maybe a month and had the same thing happen. The associates were so ungrateful and unhelpful. They told US to call customer service instead of dealing with the problem themselves. We ended up talking to customer service on the Verizon store phone. They said that it was not their problem but a Samsung problem and they were not willing to help us in anyway other than... send us ANOTHER referbished phone. Well the problem happened again this week. We brought it up to the Williamsburg Verizon Store yet again. We waited for 45 minutes before someone met with us. Then he was "taking care" of us and went into the back to look something up. By now it was after store hours and we were still waiting for the assoicate to come back and the Manager on duty and 2 others came out and were talking to themselves and looking at us. Then the one associate was telling us we should use another family members upgrade to get a new phone and to just go to Wal-Mart, Target, Best Buy or else where (they didnt even want our business). So we said wed see about it and asked where the original associate went. We were then told (after waiting for him for a HALF HOUR) that he LEFT!!! We have had problems before but this was the last straw! The associates before have never been prompt or cared. They say they just sell the phones. If you have to have Verizon as your carrier... avoid the Williamsburg Verizon Store. They will not be of any help.

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Sharon Parker

I purchased a Droid DNA online as an equipment upgrade, I received it on Friday...On Saturday, I had to take it back to the store (on Jefferson Ave-Which I LOVED btw) because the phone would reboot in the middle of my conversations, I spoke with a lovely young lady who told me I needed to do a hard reset after the recent upgrade (which was required after I upgraded the phone) and that would fix the problem.....Welllllllll, it didnt so I went back to THIS awful store on Monday and a gentleman told me that the Facebook app was not a good app to have on my phone (which came pre-installed by Verizon wireless by the way)....I looked at him and said "Really??? (sarcastically)....What does that have to do with my phone shutting off in the middle of conversations?????".....He was like, well unless we can duplicate the problem in the store, I cant help you....and even then you need to call the warranty number....Why am I doing a warranty claim on a phone I just purchased three days ago???...He said, and also, we dont have any DNAs in stock we just sold the last one an hour ago....I grabbed my phone and walked out in frustration because this was my second trip to the store with no resolution!...I called the customer care number immediately, and she called the same store I had just left and guess what?!?!?...They had two in stock!!...The staff is very unknowledgeable and when I went back to the store to swap, the young lady was very inpersonal, and acted like I was asking her to donate a limb or vital organ....I will add this store to my list of VZW stores NOT to go to!....I dont care how many miles I have to travel!....Good, Quality Customer Service is worth it!!!!!!!

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Matthew Sine

Went to upgrade my phone, immediately was bombarded by sales people trying to sell me everything (I get it, its their job). After telling the salesman that was helping me that I wanted a specific phone he pitched to me to do the monthly installment plan. I flat out said "no thank you", because I did the math before going there and itd cost double to do a monthly payment. He then proceeded to talk down to me as if I was an idiot and telling me my math was wrong. He pushed the issue, and I said " no I would like to just do the flat fee", he then asked what my reasoning was, so I explained and he yet again said I was wrong. I asked for a sales manager to find out he was the manager. Unfortunately I needed a new phone on that day so I said to myself "F*** it" and agreed after a 20 minute conversation of me telling him no. Extremely unprofessional attitude towards a customer. Now I will be on the phone with Verizon to get them to cancel that payment and switch it to what I wanted in the first place. I will not be going there again... As a side note Im 99% sure this manager was high at the time as well, pupils extremely dilated and very rapid eye movement. And from conversations I heard around me while in the store ID say there wasnt a single happy customer there.

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Alina S

Horrible costumer service,employees lack knowledge,they will charge you for things you dont have to pay. I went to the store and talked to "S" because i have an employee discount and i wanted to use it and switch to verizon. The guy was helpfull somehow..he told me what options i have, he told me i can use my discount but i have to return my phone and get one locked on verizon. Since i was asured i can do that, i returned my gift phone and got a new one locked on verizon,that cant be return. I go in to activate it and i was being helped by "E" . I told him what i want,about the discount and he goes and signs me up. I pay 1month+ activation fee and he tells me that as soon as i bring my paychecks he can apply my discount. I go back in a few day to find out that there is NO WAY they can do that and there is NOTHING they can do about it because both employees failed to tell me that on my plan you cant apply anything. I called costumer service,they didnt helped much,i call the store and all i got was $35 (activation fee) that they shoulnt have charged me. Oh, and they told me to sell my phone on craigslist on ebay if i dont want to be with Verizon. This company is a JOKE

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