Category: | Jewelry Store |
Address: | 2558 E Colonial Dr, Orlando, FL 32803, USA |
Phone: | +1 407-895-9499 |
Site: | thompson-jewelers.com |
Rating: | 4.9 |
Working: | 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM Closed |
CA
Casey glazier
Highly reccomended!!! A pleasure to work with from start to finish. I was shopping for a ring and I had called about 5 other places in the area doing research before I went in just to save myself some time and stress, and these guys impressed even from just a quick phone call. I spoke directly to Mr. Thompson about my situation and he was very friendly, informative and helpful so I decided to go in. Upon entering I was greeted instantly by a gentleman named Brodrick. Brodrick is the man who would help me through my purchase and pickup. The selection they had in the store was fantastic and looked like it could fit anyones preferences, and Brodrick knew exactly what to show me based on my wants and needs, even showing me alternatives I hadnt even thought of. Once I had found the ring I was going to use for my setting (I already had my own diamond I was just needing the diamond to be set). They we very helpful customizing the ring even further to fit my exact spcifications which was very helpful. They even had the option to fully customize a ring from the ground up and Brodrick was very knowlegable about the options they provided with customizing. When it came to pricing, they were very helpful as well working their best to keep the ring within my price range (even offering to modify certain aspects of the ring to make the price flexible). I felt very comfortable with Brodrick and confident he was doing his best to get me the best price possible. They are a family owned and run business so theyre not looking to upsell or upcharge,they are there to help and I could tell in every aspect of my visit. Once I had everything in place and was finishing up, I felt very comfortable leaving my diamond with them for a few weeks while my ring was created and the diamond set. Brodrick was very helpful throughout this process even calling me back to update me on the status of my ring. And when it was finally complete, they were even willing to stay open later to make sure I had time to pick up the ring after work. They gave me a lifetime warranty on the side diamonds in the ring which was a pleasant surprise and even helped me evaluate my finalized ring to estimate its value for insuring it. I look forward to working with them again and would highly recommend them to anyone searching for a comfortable, relaxing, friendly experience.
MI
Michelle McCracken
I am really glad that I decided to try Thompson Jewelers when I recently needed to have my engagement ring repaired. To my astonishment, I woke up one morning and noticed that the center Sapphire was completely missing. I, luckily, came across it that same morning laying in a corner on our tile floor. Needless to say, I needed to have it repaired. I read reviews online and saw that other people were happy with Thompson, so decided to try them out. We called them on the phone and spoke with the woman who works there, and she was very pleasant. She advised us to bring the ring in for them to examine it to get a proper estimate on the cost of having it fixed. My husband brought the ring to them two days later, and that same day we were provided with an estimate - and we left the ring to be fixed. When I went to pick up my ring and try it on a few days later, I was happy with how it looked, however the ring was set crooked in the center of the setting (I dont think Thompson necessarily did this, it was likely like that when it was dropped off). I expressed my wish to have the ring centered, because there was an obvious space between the center stone and one of the stones on the side. Sterling was there to look at my ring and he said he understood what I was saying. He told me to leave the ring and he would see what he could do. I received a call either that same day, or the next, and Sterling let me know that they would be able to fix my ring and make it look straight, and that there would be no additional charge. I picked up my ring just a few days later, and it looked wonderful! I truly feel that Sterling and the other staff at Thompson jewelers went above and beyond to make sure that we left happy. And we did! They also let us bring our dog into the store, and were super friendly with her too. I highly recommend using Thompson if you want to deal with honest and genuine people, who truly want you to be a satisfied customer.
GE
Geoff Chen
After being to Tiffanys, Macys, Cartier, Zales and even Costco, I was referred to Thompson Jewelers by a friend who had nothing but the best things to say about the company. After my experience with them, it is easy to see why. I came to them with an impossible situation. Equipped with just a picture of a ring that I knew my girlfriend liked, and a diamond given to me by my grandparents, I only had 3 days, and1 hour lunch breaks to find a setting that would match the diamond and picture. After explaining my situation to them, the Thompson family sprung into action, and it was impressive to say the least. The grandfather began giving me a rough evaluation of my diamond and explaining the 4 C’s of diamond buying to me, while his two grandsons and wife began finding settings that matched the picture. With two locations, they have a sizable selection to choose from. After coordinating between both locations, they were able to find the exact setting from the picture and one of the grandsons drove my diamond to the other location to get it set. Using only 3 days, they allowed me to give my girlfriend ring of her dreams, with our family’s heirloom diamond incorporated. Not only that, they called me while they were setting the ring and informed me that it would be $1000 less than the price originally discussed. In the end, I was able to propose to my girlfriend with a ring that brought her to tears. Needless to say, she said yes. The Thompson family understands the magnitude of the occasion that is proposing to your soul mate, and will work tirelessly to ensure you are equipped with the perfect ring to do so.
JO
Joseph Kutcher
Having visted many other jewelry stores in the area to look at engagement rings Thompsons was one of the first places I checked out. When I walked in I was greeted by a young man who asked me how my day was going. I proceed on to ask where the engagement rings are located, and he showed me over to where they where. At first glance coming into the store I was thinking they would not have a large selection but it was quite the opposite. They had hundreds of rings to look through. I told the salesman that I was looking for a 3 stone triple halo style ring with a treated yellow diamond center. He showed me to their Romance brand, which I liked because it was not only a halo but it had a touch of vintage. My girlfriend is always looking at vintage engagment rings on pinterest. The style I looked at was priced very well, it was far less than some of the other places I looked at. I took a photo and his card and told him I might be back and he said in a friendly way, "I think you will". After checking around at some of the mall stores at the fashion square, I came back to Thompsons. Not only did they have one of best prices out there, they also had super customer service. Now soon to be married we came back for wedding bands, again, a great experience. I have some friends also soon to be married and I will be sending them to thompsons.