|117 Bustleton Pike, Feasterville-Trevose, PA 19053, USA
|9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed
This was the first and last time that I‘ve dealt with the thieves at Colonial Nissan. Prior to them, I was at two Toyota dealerships. I was told with the money that I had, that I would not be able to purchase a new Rav 4; instead, Sergey from Colonial Nissan offered me a 3 year old Isuzu Ascender with 8000 mi on it for $16K.I asked him the size of the engine, which was a vital variable in me purchasing this vehicle, because back then the regular gas price was $3.60-$3.80. Sergey responded with 3.0 liters; I trusted him and did not check the hood of the car, because it was mid February and snow began falling. The following day, I checked the engine and it was actually 4.2 liters. After solely driving to and from work, I spent at least $15 daily on gas- 75 a week. This kind of money for gas was devastating for my family’s budget. Upon my return to Colonial Nissan, in hopes of returning this gas guzzler, Sergey continued distracting and interrupting me by speaking of his sick mother, who is clearly irrelevant to his con-artistry. So, I went to four or five Toyota and Honda dealerships to trade in the Ascender. The highest offer for this $16k dollar vehicle was $9k. I was not precautious enough to check the Kelly Blue Book value. Not only did Sergey sell me this car that I did not want to purchase, but he charged me nearly double its worth. Two days later, I came to the dealership and argued with the general manager. He said that he would help; instead, I was offered a bunch of unacceptable deals. Finally, after visiting them almost every day for two weeks, I bought a Nissan Sentra, which I had to pay an additional $1500 for, because the general manager would constantly ignore me. This Nissan was purchased for $17,500 and was 3 years old at the time with 36,0000 miles on it. It was a basic model-no upgrades or luxuries at all. For an additional $2,500, I would have been able to purchase an brand new Altima or Rogue. Six months later, I went to trade in this Sentra, and was offered $8,500. Again, they did not show me the value on Kelly Blue Book; and since I couldn’t afford to lose $9,000, I had to deal with the Sentra. Last year, the Sentra was rear ended so hard that the bumper fell off, where I was able to notice that the body of the car was completely rusted.I will never purchase a single piece of overpriced rusted metal from them again. I suggest you do the same.
I am a loyal Nissan customer who has their car serviced through Colonial Nissan all the time. I thought I found a loyal Nissan home dealership and people I could trust. On 12/26/15 I discovered that my 2009 Nissan Altima would not start. I had my vehicle towed to Colonial Nissan and found that the problem was the steering control unit. After doing some research I found that Nissan issued an extended warranty on this part and the warranty ended on 09/29/15. My question was why wasnt I informed as a customer who is always in here having their vehicle serviced. The service manger could not tell me all they could say is that if it wasnt an issue at the time then they wont tell me. Well I believe that this is POOR customer service. Even if it wasnt an issue why wasnt it mentioned to me a documented on the service notes. **Reminder** I was in Nissan a two months prior to the extended warranty expiring and months prior to then. After filing a claim through Nissan North America who also denied my claim because the vehicle is out of warranty. And I missed the window to have my vehicle repaired. I have had the vehicle for approx. 4 years and never had an issue and always maintain the quality of my vehicle by having it serviced at the dealership.I am very angry and pissed with Colonial Nissan for not informing and with Nissan North America who denied my claim. To all Nissan owners if you own an used Nissan they will NOT send you information in regards to your vehicle on recalls and/or extended warranties. This information goes to the original owner, which makes absolutely no sense!!! After dealing with all of this I will never purchase another Nissan again and I dont advise anyone else to. If you do your research you will find countless of testimonies complaining about the same exact problem. It is so bad that Nissan has replaced this part in 2010 and newer models, ironic right? There is even a petition to start a class action lawsuit against Nissan for this particular issue. I have already contacted the media, BBB and the law office who wants to file the class action suit. Be advised and be aware about all used Nissans.
WARNING: Colonial Nissan is one of those legendarily evil businesses that most locals know to avoid. I suspect that most if not all of the five star reviews are completely fake (I laughed at several because they are so ridiculously false.) My personal experience was that the salespeople gauge you for your sophistication level and then try to fraudulently squeeze as much money out of you as they can based on that analysis. I tried to talk my friend out of buying a new Nissan here, but she believed the questionable rave reviews over my streetwise advice. The salesman added $10,000 to the sticker price so that he could "give" her $10,000 for her trade-in, which was worth more than that wholesale anyway! She finally realized what had happened months later, but it was too late. And notice that Colonial Nissan has a 1.5 star rating at the other major review site (that starts with "Y".) Gee, I wonder why..... *******MY RESPONSE TO THE "RESPONSE FROM THE OWNER": You have failed to address the fact that at the other major review site (that starts with "Y"), Colonial Nissan has a 1.5 star rating -- and 10 of the 14 reviewers gave it ONE star! Why are there 299 reviews on Google Reviews but only 14 on the "Y***" site? Something is very fishy, because the two sites usually have about the same number of reviews for each business. And notice that about 100 five star reviews were filtered out on the "Y***" site, obviously because they are FAKE. The facts stated in my original review are completely true; I have PROOF that supports them. You cannot dismiss them with double talk. My attorney and private detective have taken screenshots of this review and will be contacting Harry Hairston at NBC 10 (and other consumer reporters) if this valid, honest review gets deleted. I am certain that Mr. Hairston and his colleagues will want to know why Colonial Nissan has 299 (mostly five star) reviews on Google Reviews, but only 14 (mostly ONE star) reviews on "Y***", the other major review site!
AVIOD THESE GUYS!! I had my 2009 Nissan maxima in there for service. The first time I took it in because I had condensations in my fog light, they said my fog light would be covered under warranty but mysteriously my tie rod needed to be replace and that would be 320$. The second time I had my car in there for service because my satellite radio wasnt working. After having my car ALL DAY they could not find what was wrong with it because they had to call clarion the maker of there satellite radio. I bring my car in the following week and I park in the front of the lot, coincidently there was a maxima the same color but had a cv antenna park out of front of the service door and there mechanic gives me a attitude and said "dude u have that giant antenna on your car so thats gonna void your warranty" I look at him and laughed and told him it wasnt my car. They had my car 4 FULL DAYS before they figured out what was wrong with my radio. Then to set it off my girlfriend had her 2011 Nissan rogue in for service today because of a vibrating sound coming from underneath the car. After waiting a hour they told her it was the heatshield on the exhuast that was vibrating. they asked her if she had hit anything and she told them yes she had a little fender bender 7 months ago were she rear ended someone going 2 mph, the car had absolutely no damage on the front bumber besides the license plate holder being scratch. That was there excuse for the heatshield vibrating, she asked them if that would be cover under warranty and the guy (dont want to mention names) gave her a attitude and told her no. She had them fix it because it was only 55$ and that will be THE LAST TIME we ever take our cars there. Do yourself a favor and go somewhere else.