Port Jervis Auto Mall Inc

Category:	Car Dealer
Address:	131-139 Kingston Ave, Port Jervis, NY 12771, USA
Phone:	+1 845-856-5105
Site:	portjrvisautomall.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM 11AM–4PM

Location

Photos 1

Reviews 11

John Makovic

I tried doing business here but couldnt get a sales person on the phone after 4 attempts spread out through 2 days so I just stayed with the dealership I ve been using for the last 15 years, M&M in Liberty. Never had an issue there but I always shop around to make sure I am getting the best deal before any new car purchase. I read the reviews and they are all bad experiences. As a business owner I will say that people tend to take time out to talk about the problems but not many actually do so when they are happy. I noticed one of the reviews on a used car states the driveshaft was rusted and this means the car was probably in a flood. This is a huge problem with Google Reviews and why you cant take them too serious! That negative post should not have been posted sine this buyer obviously does NOT know what they are talking about. If the driveshaft is steel, a brand new vehicle driveshaft would be fully rusted as well. Uneducated buyers can hurt a potentially good business establishment. In this case the dealer is still at fault because if they would have taken to time to speak to the person and explain what I am explaining then very likely that negative post would not be there. In closing, keep in mind the location of the dealership...Good Help is hard to find in any area, give these guys some forgiveness for the slim pickens they have to deal with in their surrounding area for help. Its no excuse but if the vehicle is what you want and price is right, take it and service else where. Most service departments suck anyway. Give these guys a chance

A Private User

Sales person lied, nothing about the financing details were explained, Larry was looking to take our 50K and get home early, alignment was not straight on a BRAND NEW truck, service dept. sucks - Steve basically told me i didnt know what i was talking about and to deal with it.... then i have to get the sales person involved (sales manager had to call the service manager) and then finally they said OK to a wheel alignment THAT THEY COULDNT EVEN DO AT THE DEALERSHIP! WHAT DEALER SERVICE CENTER CANT DO AN ALIGNMENT????? A PRETTY SH1111TY ONE. Then im told to take it to another shop about 25 minutes away which was a good effort until the grease monkey at that shop gets into the truck filthy with break dust covered hands touching everything and making everything dirty .... mind you the truck was a few days old!! larry total messed up the financing ... im surprised they even spelled the name correctly. after 3 voice mails doesnt have the respect to return a call.... just pathetic. i would never buy a car from this place again. Port Jervis Auto Mall almost makes me never want to buy an american car again.... i have Mercedez and have never been treated this way at the dealer .... i guess you get what you pay for. if the foreign companies made a heavy duty pickup id never step foot in another american auto dealer...... regardless of wanting to contribute to our economy. HEY DETROIT WAKE UP!!!!!

Richard N

I test drove a vehicle and agreed on a price with salesman on a saturday.The next monday they picked me up to get the vehicle and the first thing I said was that I wanted to look at the vehicle, the salesman got the key and brought me outside and started showing the vehicle to me. Immediately I noticed differences from the vehicle I test drove and after going around the whole vehicle I called him on the switch which he denied at first and his father a business manager handling my financing there came out and then they tried to tell me that this was a better vehicle. I was pissed off and told them any agreements we had were null and void and made them drive me home. I also called their manager and told him what his people were trying to do to their customers.

George Chachere

DO NOT have service done here. Maybe an oil change, they do get lucky every now and again. But if you have anything major...all they do is guess. I even told them what was wrong, and finally they listened. Still having major issue. Taking it somewhere else. Oh and get this...after picking up the truck and realizing it was not fixed, I called back the service manager I was dealing with and left a message in the AM. I called back and left a second message late in the afternoon. His response, why didnt you make an appointment.....I SHOULD NOT HAVE TO. it should have been fixed and tested the first time. Good luck if you use this place

lukas levin

I hate this dealership! They have awful costumer service and are so rude to talk to. I saw a jeep that looked good from the outside but when I went underneath the drive shaft was ridiculously rusted out. That could mean it was in a flood. I was still going to look at the jeep anyway cause maybe that wasnt the case. When I got 45 min toward the place they called and said that the price online is 3 grand lower than the actual price. They wouldnt honor the price to me and told me that Im "crazy and all humans make mistakes Im sure you have made a lot too." NEVER BUY FROM THIS DEALER!

Ken Smith

Ive been buying all my cars from Port Jervis Automall for the past 15 years. probably bought over 10 vehicles.... Every single time, my experience has been positive, they have tended to my needs. Every purchase has be easy, hassle free. The deals have been fair, and more importantly, the service department has taken care of us with fast service, fairly priced & with very competent mechanics ! The managers are super, the finance department efficient ! Pleasure to do business with the firm ! Highly recommend them Ken Smith

Tyler Waszcyszak

They sales team is great I bought two cars from them with no problems. But going in for service the advisors were rude they wouldnt take my car in I told them my shocks were bad two months after buying my car and they told me they were fine I took them to my job had to pay 180 dollars to get them replaced plus the cost of my tires that I had to buy. Long story short if you get your car worked on somewhere else I recommended going to them for your next vehicle just dont get it serviced there

Ken Smith

Ive purchased several cars from the PJ Automall.. From the Manager "Rico" to the Service Manager "Paul" Ive received nothing but the best service and have been happy with all of my purchases. Prompt delivery & fantastic follow up service will keep me coming back. They do a great job & are worth doing business with.

Ruben Clemente

Very professional service dept.caring responsible, and make you feel like much more than a customer.more like family, who says that? But its true.very reasonable prices for a dealership.if you have a jeep, thats the place to go for service.tell them I sent you.lol. you wont be disappointed.

Donna Cahayla

I felt a bit of high pressure a few years ago when we went to purchase a car. Not a fan of high pressure at all.

Michael Jordan

Depends on who you call and get on the phone, you might get some one nice or be forced to hang up the phone