T-Mobile

Category:	Cell Phone Store
Address:	9914 Reisterstown Rd, Owings Mills, MD 21117, USA
Phone:	+1 410-581-2300
Site:	t-mobile.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 5

Reviews 24

James Johnson

*****WARNING**** Their new plan that allows you to keep your phone and phone number is a scam. They will send you a sim card in the mail but what they wont tell you is you will need a lock code from your current cell phone company. I had AT&T and once you leave at&t they wont send you a lock code. Tmobile charge me 100.00 to switch my service over with them from at&t. Their customer service reps have the I.Q of a grape. Most of them dont know about the service or products. All Tmobile will do is try to get your money. If you want to save yourself time, Keep your current service, dont use Tmobile.

Cassandra Cousins

I have had the most wonderful experience at store number 1055. I recently had some issues with my Galaxy Note 5 and I must say that Ashley, Brittany, Mika, and Jamie I dont know what I would do. These associates went beyond the call to make sure my concerns with my phone were addressed, and I am more than satisfied with their level of commitment in making sure my problems were resolved. I will be singing their praises from here on. They are exceptional assets to your corporation. They should all get bonuses and raises. Respectfully, Cassandra Cousins a most satisfied customer!!!

Ebow Yawson

Update: Ok either the guys over here are being overworked or need a hug. They all sound pissed off at customers and are not really helpful. Its gets worse after every visit. Even sitting in there and hearing them talk to customers is terrible. They need to be retrained!!! Their rating should be in the negative. Never going back there again! Old: Helpful guys out there. They need more autonomy to effect changes on accounts.

Alex Zorg

Mediocre service and not very knowledgeable even on their own product ,service and promotion.If you must go to this store,checking T-Mobile website first to make sure what the official offer,policy and promotion is before you actually go there. In case what they offer is different from the T-Mobile site, try the other T-Mobile store and in great chance that you will get what you are looking for.

estrelita riddick

Im writing this review on the wonderful experience I received at t mobile with the manager Ashleigh she was pleasure to work with and very patient and personable . I been with t Moble 8 years and was about to leave but the customer service experience I received at the store 1055 from Ashleigh was the best.

Jasmine Thomas

Awesome customer service. I was treated like a Queen by Elaina George and other representatives when setting up my business account with tmobile!!! I will be frequenting this location for all of my business and personal needs!! Awesome customer service!

Joshua Brown

I needed a new phone on Sunday at 4:50 and the store closes at 5:00. Bill and Brian were very helpful and stayed until 6:20 to make sure my phone was set up properly and working. Thank uou for the awesome customer service!

Sierra Brown

Phone doesnt even work in my house! Absolutely frustrating if I wasnt paying Verizon Fios $150 a month for cable and WiFi I would have a COMPLETELY useless iPhone 6!!

Toya Wallace

The people who work here are very friendly and especially patient. They handled the frustration of the Note 7 returns very well. No issues to date with them

Ethan_Gamer 28

Unintelligent staff who you could tell just really didnt feel like being there! Drive a few extra miles and find a better store!

John Cunningham

Been to this store a couple of times. Its near work. I found the staff friendly and courteous. Definitely a go to store for me

Ankit Sahu

These guys are real good at what they do. Helpful. Friendly. Fair. Enjoyed doing business with them. Go T-Mobile.

Remy Williams

They spoke to customers as if they were stupid and they didnt have enough staff to cover all issues.

Akina Broomfield-Byers

Fast, friendly, knowledgeable, and very helpful! Really great service. My rep was Elaina George.

Boomer Starbuck

Worst customer service I have ever seen in my life. Skip this store and go somewhere else