Baytown Nissan

Reviews 4

A

A Private User

UPDATE - I changed the rating to 2 stars. Angie had emailed me back in an attempt to understand the problem and improve the service. However, the Inventory data still does not accurately reflect the Murano 2009 "installed options" since it only displays features like A/C, FWD, etc. Additionally, the "standard equipment" has a statement "may not apply to this specific vehicle". One point I left out was that Angie said her boss had my desired vehicle stacked with options, which I understood as having more than I wanted. That is why I probably wouldve had to pay more. Of course if I was just told what the options were, that wouldve clarified everythig. END OF UPDATE Tried Internet Sales (Angie) responded to my email inquiry regarding the purchase of a new vehicle (VIN was provided). I stated that the options werent listed and the response was that she didnt understand what I meant. Since she was the Internet Salesperson, you would figure that she would know where to look (New Inventory, Find Vehicle, Installed Options tab). I called, and the response was that it had what I wanted but that they couldnt meet my price. So I asked what the options were, thinking that it had more than I wanted (like pulling teeth). No counter offer or original offer was given, only the MSRP (this is an internet sales...typically no haggle, but at least one price quote). I said that 2 San Antonio dealers (World Car and Ancira) had the same vehcile minus a 1500 option for $4,000 below MSRP. Her response was that for the same vehicle, Baytown would still be about $1000 more. No care whatsoever as to how they could be that much of a difference. The rating is based on not providing any info (I still didnt have a quote for the car I originally asked about) and the attitude "were going to get our money from some unsuspecting buyer...we dont need your business" Dealers will try to get the most profit, but at least they will go through the dance. One dealer in San Antonio gave me an email quote on 3 cars and they were all very good deals. The SA dealer had forgotten about it when I came in to the dealership, but we did the dance and I got them below their original email quote.

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RO

Robert Green

Two separate experiences lead to this rating. First sales - we came in told the salesperson we knew what we wanted, and wanted to get in and out as fast as possible, ok she says. Then disappears for almost 10 minutes to get a set of keys, we ask whats going on she says were trying to find the keys. Another 10 minutes goes by, she comes by and says were still trying to find the keys. Now she comes out with another salesperson, he asks how he can help us, still no keys for the vehicle were looking for. They finally get the keys to this particular truck 30 minutes after we asked for them. Turns out the truck we wanted to test drive is not for sale at the price listed on the website. Thats a truck thats not prepped, and they didnt hide the fact that they didnt want to sale it without prepping it. Prepping includes tint, pinstripes, and some other stuff I didnt want. Ask for that one to be brought out. OK, another freaking 30 minutes later it finally comes out. Mind you the appraiser has had the keys during all this to appraise our cars. We ask for our keys back, "he hasnt appraised the cars yet". Well lets get it done. 15 minutes goes by nothing happens, at this point weve lost patience. Tell them were ready to leave, now the sales manager comes out. Instead of appreciating the fact we wanted to buy then and there and wanted it done quickly, he gets an attitude and starts speaking, NO SCRATCH THAT, he starts yelling & getting loud with us telling us to have some patience, and give him 15 minutes. That was when they lost the sale. Second experience - my wifes company car is a Nissan Altima, so we take it in to them for service since theyre local. They take my wifes keys, we go get her a rental car. One week goes by without no word, a second week goes by without word. Finally we call in and ask whats going on, they dont know, they dont even show that the car is there for service... They LOST my wifes company car!, a day later they call to say they found it, and would begin working on it.

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MO

Monique Doughty

Today I called Baytown Nissan to see if they were still open as they are the closest location to my home. Now normally, I purchase all my vehicles from David McDavid due to an awesome sales and service team however out of convenience I went here. The lady answered the phone (Anna I believe) was extremely nice and helpful telling me that they have a few sister properties if Im not able to see the exact vehicle I wanted, getting it would be no problem. About forty-five minutes later I get to the dealership and meet up with Allen (the salesman had called while I was on the phone and told me to ask for him when I made it). I tell him EXACTLY the car I was hoping to buy and he leads me to the desk to fill out the inquiry sheet. First he appeared shocked when he assumed I rented and I told him I "own" my home. From there he asks what my budget is and I tell him my expected payment amount. Hesitant I decided not to give my social security number at that moment because Im familiar with the damage it does in a multi financial institute search. After a minute of small talk he then takes my keys to get my car appraised and stays gone for about 10 minutes. He comes back briefly and then leaves again. The next time he returns, he tells me they arent able to give me what I owe on my vehicle (I actually told him this prior to the appraisal) and gave me an estimated monthly payment extremely higher than my budget. He then precedes to tell me they can get me into a year older car but he the note on the newer car would be too much. Not once did Allen ask if I was putting down a down payment, the features I enjoyed of the car, or any other basic sales questions!!! Allen- when a customer comes to you with a specific vehicle in mind you should find out what they enjoy about that vehicle but you should NEVER assume what they can or cannot afford. You judged me and unfortunately for Baytown Nissan I will never purchase a vehicle from this establishment.

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JE

Jeremy Sutton

Worse staff in the industry. After working a deal for a week on a new Armada, the sales rep, Eric Kaley, got upset over our negotiations and got very insulting in his text correspondence. I eventually had to demand he stop texting me or I would turn him in for harassment. We decided to purchase the vehicle anyway because I believed I really was getting the best deal I could get from them but dealt w a sales manager instead of the unprofessional sales rep. Once inside the finance managers office, we combed through all of the details of the deal and then asked for a few minutes alone just to discuss, husband to wife, if we were making the right decision for our family. We took 10 minutes and returned to sign the deal. As I was signing my name on the contract, the finance manager, Chris, called us rude. He didnt like that we walked out to speak in private. So we walked on the deal. My wife left crying due to the staffs treament. It was inexcusablly terrible. Two days later we made a deal on the exact vehicle with the exact tech package and sunroof for 4K less at David McDavid Nissan! Baytown Nissan lost a deal over immature, unprofessional reps who have no business in the sales industry. Leave these guys off your list when shopping for your new ride. Go to a real dealership that employ grownups.

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