Texan GMC Buick

Reviews 3

HU

Hunter Davis

Texan GMC is the first dealer service shop Ive ever needed to use and the experience was meh at best. A few month ago I brought my Pontiac G6 in for an electrical issue, not wanting the headache of tracking down and replacing wires in my driveway. I Dropped the vehicle off before leaving town for work, expecting to have the car picked up before I returned. The repair ended up taking two weeks. I was lucky that I didnt need the vehicle. Last week I dropped my vehicle off to have the clock spring replaced, a recall issue fixed, a steering clunk and a fuel smell diagnosed. This time the dealer was much more timely with the diagnosis. I would need the clock spring, fuel purge valve, Transmission fluid sensor, o2 sensor, control arms and sway bar end links. Grand Total $2632 I opted to have the clock spring and the fuel purge valve fixed after researching some of the other issues that were diagnosed. Total Cost $700 and I was happy to pay it. I could handle the other repairs myself and would not need to worry with the more complicated issues. My happiness was short lived though. The vehicle was now leaking fuel, not even 5 miles from the dealership. I checked my rental in and drove the car back to the dealership. The service writer immediately offered me a loaner car stating that the guy was gone for the weekend. Monday comes around and I get a phone call from the service writer. The fuel pump is cracked. Estimated parts cost $600 + Estimated Labor Cost $400 = Estimated repair cost $1000. I could not help but blame the dealer for the fuel leak. When I took my vehicle in there was a slight fuel smell, no leak. While they were fixing the purge valve they also replaced the gasket around the fuel pump thinking that it was leaking fuel vapor but never mentioned a fuel leak. I quickly found a fuel pump with a lifetime warranty for $305. I called the dealership back and asked what kind of deal they could work out. My service writer stated that he could do 5-10% off parts and labor and also informed me that I could provide my own parts bringing the bill down even more. Not satisfied with 10% off a $400 labor bill when I had already paid to have the tank dropped once I asked to speak to the manager. He immediately offered to cover the labor cost. In the end I feel that things were taken care of the way that they should be but I am unsatisfied with the way the service dept handled the screw up. Had they caught this issue while they fixed the purge valve I would have been happy to have them fix it, negating the cost of dropping the tank twice. Once they found the issue the second time they should have owned up to the error and offered free labor without having to chase down the manager. I will be looking for another service dept for any future repairs. Perhaps they are all like this but there is only one way to find out.

KR

Krista Grimes

My review is about a "shady" practice that we experienced yesterday. The specific vehicle was a GMC Acadia Denali. The advertised Texan price was $39,134 and regular dealer price was$50,167. I did view the "see important disclosures section" and then called the dealership to find out what all the discounts were and why it was just for this vehicle. I was told by the salesman that every month a different car was discounted and that just happened to be this months vehicle. A simple TRUTHFUL explanation of what the exact discounts were would have saved this dealership from this review. We made an appointment with Godfrey and arrived at the dealership early. Yes he was very polite and not pushy. We were not shown the vehicle first which was a little strange, instead they appraised my Jeep Cherokee at $16,225 (the range was up to 18K and I did specify that I would like a little more than what was offered) did some paperwork and then we were shown the Acadia. Here is where everything goes wrong. When the sales manager runs the numbers the price of the car jumps back up to near original dealer price, my trade value falls $1000 they want me to put an additional $2000 CASH down and the terms were for 78 months. BUT, the monthly payment was around what I wanted. Please please look at the numbers on the quotes everyone. This is not good business. This is very near a bait and switch tactic. The price on the website was to get us to come in and then we dont qualify for all the discounts that were NEVER discussed or disclosed to myself or my husband when I specifically asked over the phone and on the test drive. Most dealerships show on their website what discounts are included in said price they advertise. You can see quickly which ones do not apply to you and can factor those out of the price. Even after numbers came back to us twice we still didnt get an answer as to what all the discounts were. I honestly hate to give a bad review as we were NEVER able to put this dealership to the full test of their service, but we walked away from this bad deal. I just want to advise someone else to really look at the numbers on the quotes and sadly that our salesman had several opportunities to disclose how that super low advertised price was achieved but decided not to. My 2 stars is only because Godfrey was a very nice salesman to deal with and the promise of good future service was there. We are coming from Riveroaks Jeep dealership whos service department is a nightmare to work with. To the sales manager or owner - I am willing to speak with you regarding this review if you would like to. You should have all of my contact information.

BR

Brittany Isham

My vehicle was taken in for oil change and service due to my check engine light, my vehicle was not driving any differently but my light was on. The technician could not figure out what was wrong with my vehicle. He called my husband to ask him if he knew what was going on with it because the computer was throwing almost 2 dozen false codes. My husband told them he did not know which is why we took it to them in the first place. They finally decided it was my fuse box and replaced it. When I picked up my vehicle, I had to turn right back around and take it back. There was a very loud popping noise and my radio was shorting out. We received a call a few days later letting us know our vehicle was once again ready. Upon pick up I was informed that the technician who replaced the fuse box was in to much of a rush and did not put the box back in the proper way so it shorted out and a new one was ordered and put in properly. I did not make it home from the dealership before my vehicles check engine light was back on and my vehicle was no longer driving properly. I took it back to the dealership once again to be asked if I just wanted an application for a new car. In a frustrating situation, that was not a welcome comment. I just wanted my car fixed properly. I was called the next day and informed that my catalytic converter was the problem and would not be covered under my warranty so it would cost me close to $1000 to replace. When I questioned the technician as to why this issue would not have been noticed before and why all of the sudden my vehicle was driving improperly when I was having no issue with it prior to service, he informed me that the computer does not throw false codes and if that is what it says then that was what was wrong. This was very confusing since the week prior at the beginning of service we were called regarding the dozen plus false codes that the computer was showing. I suggested checking my O2 sensors since that is an issue related to the catalytic converter which would cause similar issues. The technician would not even check into the possibility. He told me if the code said catalytic converter then that is what it is. I decided to pick up my vehicle and take it for a second opinion. I am very dissatisfied with the service I was provided.