Category: | Car Dealer |
Address: | 800 W Ridge Rd, Rochester, NY 14615, USA |
Phone: | +1 888-346-0794 |
Site: | upstateautocredit.com |
Rating: | 4.8 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM Closed |
ME
Melissa Colletta
After going to Crazy Cheap Cars in Oakfield and getting the run around and lied to I reluctantly agreed to my fiance wanting to check out Upstate Auto. I went in with a bit of a chip on my shoulder and already had decided I was going to get lied to again. After 20 minutes speaking with Matt McLean I was floored! He was professional, efficient, honest and explained everything with great detail. He did not mind me asking questions and made me feel like we were important. After dealing with Matt we decided to buy a vehicle from him. Then was our encounter with Kyle to get everything finalized. The same professionalism and personal touch was carried over with him. I recommend Upstate Auto in Greece to EVERYONE! We love our new minivan and will definitely be coming back here for years to come. Thank you, Julio and Melissa Morales and kids :)
MI
Michele Allen
This dealership lacks ethics and integrity. The salesman Otis Leach helped to coerce (along with his accomplice a woman who I cant name at this point) a 94 yo man who happens to be my grandfather into giving his information to purchase a 2012 Mazda with 98K miles on it. I would never ever send anyone to this place to buy a car. They like to prey on people who are vulnerable. A salesman is only looking for one thing: a sale. My grandfather doesnt even have the bill of sale paperwork because Otis accomplice has it. My grandfather doesnt know the terms of the loan including the interest rate. Whats even sadder is that he was tricked into this 4 days after his son died. Nobody in the family knows who this woman is. So if you see a red 2012 Mazda with plate # HEJ 3146 PLEASE contact me. I am working with a lawyer now to get this rectified.
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Imani Rivera
Sean Spahn and the Area Manager Kyle saved this review. After a terrible experience the night before these two men rectified the situation. Sean I felt was put in an awkward position after spending hrs providing excellent customer service with me. His manager, I forget his name then followed up with poor deliverance with his responses to finance inquiries from my husband and I. However, that is behind us and the area manager was very persistent with getting in touch with me. He seemed very genuine with his concerns in how my husband and I were treated. Thank you Sean and Kyle!!! So far I am happy with my 2011 Ford Escape. I can see myself stopping by in the near future for my son if I have no issues with my purchase. SEAN YOU ROCK!!!! Dont lose your spark!!!
IN
Introverted Oreo
I have to say, I never bought a car before due to my credit being poor from my student loan. Also, most car dealerships see money and try to hassle them into getting more than needed for a car, so I was very nervous on even going to get a car. But my sales person, Sean Pahn, was super cool and very understanding to want to rebuild my credit score. They had this wonderful red 2007 Toyota Yaris that had everything I was looking for and the price was really good, considering my credit. I was very please with Sean finding the car I was looking for. He is a very kind dude and a understanding sales person who worked with my credit to help me get the car that suits me. I would highly recommend Sean for anyone looking for a car!
AL
Albanitza Mayoliz
Today was an exciting day, my husband and I purchased yet another vehicle from Mike Monello at Upstate Auto Credit on West Ridge Road. We have not only purchased two vehicles from him but we also referred my mother in law who purchased a vehicle a couple months back from Mike. His customer service skills and ability to take care of the customer and make sure they drive away that day with a vehicle that fits the them is impressive. He will continuously move heaven and earth to make sure the finance options fit the budget too. Absolutely love coming here! I would recommend to any one who is looking for world class customer service and affordable payments for a nice vehicle. Thanks for the help Mike we can also count on you!
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Carmen Cordova
Purchased my first car a year ago from here. Seems like what I used to love now is a stressful situation. I have spent almost the amount of the car in repairs. My third week having the car my front headlight blew out which turned into the socket blowing out. Since then Ive had other work for example, spark plugs.. Fuel system.. Oxygen sensor.. And now I need a new radiator. Did a walk in a couple weeks ago about possibly trading my car in but Im on edge and nervous the same problems will happen. I know car maint. Is very important thats why I keep up on everything but Im feeling like the money I spent here I couldve went somewhere else for a more "decent" car. Friendly staff though!
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paul bovee
My name is Pauly B. My wife and I came into upstate auto credit on friday and mike monello. Within minutes mike made us feel right at home. He found us an suv to our liking within an hour of us being there. His professionalism and confidence made us at ease. I can honestly say he found us exactly what we were looking for. His positiveness and excitement for us was genuine. Our experience at Upstate auto Credit was outstanding. In short we have already recommend four friends and family to see Mike. His 20 years of finance background helped us out for sure ! Mike Monello went above and beyond to make me and my wife more satisfied then we imagined!
MI
Michelle Barnes
Sales man Sean was very nice and helpful..... very clean and friendly place...Didnt like that i wasnt told upfront what the price of the car was ...just was asked what i could afford as far as payment.....Didnt like that it took a few hours and a lot of verification that was crazy.... I do love the vehicle i purchased even though i think the price is a little high.....Please tell people upfront price of the car before they go threw the long approval process....thankfully i can afford my car payments.....very positive 100 percent recommend you ask for Sean Spahn he is very nice and helpful sales guy .
CH
Christina Latson
I brought a Ford explorer from theses guys. Not even two months later. The hatch window fell because if molding hinges. I called to let them know. And they want me i had to pay 100 deductible for a repair for something they overlooked. Even the repair person told me its something they overlooked. I reported it to my insurance company. But they will not repair it because they said it was already molding. And that I should contact dealer. I have talked to rude ass manager with no satifaction. This is the worst experience for me buying my first car. I will never buy another car from these bastards
AM
Amanda Hamm
Cant say enough good things about this place. Was recommended by more than 1 friend and so glad I came. I went in Friday to look at an Altima but it hadnt hit the lot yet. Joe took us in and went over financing for the car and with my credit I was shocked to find out the price and interest rate him and Rob got me. Awesome people, no pressure. I came, test drove, and signed for my car this afternoon. Its like it makes them happy not only to make a sale, but see someone walk away happy. I will be recommending this place to everyone I know... Thanks again Joe and Rob!!