Jeff Wyler Florence Buick GMC

Reviews 4

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Justin Hecht

Good deal on a car with many problems, terrible customer service. This place is an awful dealership. I have had so many problems with them and would never buy a car from them again. First problem, I scheduled an appointment to see the car I wanted and they had sold it to another dealership so they had to get it back so I could purchase the car. Next, the dealership had my driver’s license and claimed they would send it to me in the mail. I have yet to receive it and that was 3 months ago. While driving the car home, the car was shaky and I took it in to a Jeff Wyler dealership and they said everything was fine. When I got home, I noticed that they forgot to put a lugnut on so I was unable to drive it until I received one in the mail. During this time, the cars temporary plates had expired so I was unable to legally drive the car. I received the plates more than a week late. The dealership offered money off for a second key because the car only came with its factory key. I waited over a month for this check from when they claimed it was sent. When I first bought the car, the brakes were noisy but they said it was because the car had sat on the lot for 3 months and it was rust on the rotors. Bringing me to now, where I have been compelled to share because I have driven the car for a little over a month now, out of the 3 months I have had it, due to all of these events, and the brakes need to be replaced. I brought it in because the sound never got better. The dealership said the calipers were rusted and were pushing the brakes against the rotors continuously. The dealership says they can’t do anything about it when it definitely happened due to 3 months of sitting there or the time spent not driving because of them. The manager, Scott Huber, claimed, “we’re all about selling cars and parts and making money”, so he could not help me. Bonus, don’t expect any managers to pick up a phone call because it will always go to their voicemail and they will never return the call. If they are feeling extra nice at the dealership, you will call 10 times and be directed to voicemails, then you tell this to receptionist for the hundredth time so they put you on hold for an hour, then tell you all the managers are with a customer and take your message ant then you will never hear back.

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Andrew Weller

Jeff Wyler Buick Florence takes advantage of Senior Citizens w dishonest sales tactics My senior citizen father comes to this dealership with a bad alternator light on in his fully owned and low miles buick that has a maintenance and service insurance plan – is then told he has over $5000 of needed (questionable?) repairs even though service department is aware of the service contract - and with this scare tactic is turned over to the used car department, also lured there by some free gift deal. 6 Hours later, confused on numbers, he is sold a used car and incurs $18000 of new debt on his limited SS income. Even though he asked to delay the deal to consult with another member of the family, he is denied this request and pressured into a deal that night. He asks out of the deal within 72 hours but the family members are rudely treated w flipped off gestures in the service department – the sales people won’t even provide their names or business cards and the full paperwork he supposedly signed with the bank is not provided upon request. Apparently the car salesman are not even Jeff Wyler employees but contractors who will not provide their full names or credentials and do not even tell you who employs them. Watch Out – never allow a senior citizen to shop here. Most dishonest high pressure sales tactics full of misrepresentations I have ever witnessed. Would you EVER consider treating your senior citizen father this way or exposing him to such dishonesty? How does a bad alternator turn into new debt on another car on a senior’s SS budget? Where does Jeff Wyler Buick of Florence stand on their claim of Honesty and Dependability and their desire for Consumer Satisfaction?

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Lindsay Gillespie

My husband and I went here before Christmas to trade in our 2 wheel drive van for an AWD Acadia. The sales girl Alicia brought out two Acadias that she thought were comparable to the one we saw in the add but had been sold already. We told her more than once that we were trading in to get and AWD vehicle. My husband asked if it had it and she said Denalihave everything. I even asked if the snow icon was what I turned the know to for AWD and she said yep. After driving though a little snow and reading the manual I realized our car might not have AWD. We received paperwork in the mail and it confirmed that our car was 4x2. I called her to see if there was a mistake and she said that she was sure that it was AWD and would check and call me back. When she called, she told me it was 4x2. I told her I was viewing AWD Denalis on their website and there were a couple that were the same price or cheaper than ours. I asked what my options were and she said there was no difference between AWD and 4x2!! She actually told me that people just get it to say that they have it and get the label on the back!! She said I was stuck in my lease or I could double my payment and get one of the other ones! I assure you that my husband and I didnt turn in our van to "tell" people we have AWD. This is so dishonest! I am appalled that this company wont do the right thing! I posted this on their Facebook page and it was deleted within 5 mins!

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andrew sipe

Ill start by saying that I purchased a new GMC 3500 dump truck last year and had a good experience so I began having my duramax diesel serviced at this same location as well. To put it in perspective I drive from Blanchester, Ohio to this dealership. The truck was not purchased from this dealer for the record. Since owning the duramax Ive had 3-4 glow plugs replaced and additional visits for exhaust component failure. I have also had a bad vibration that the dealer cannot seem to duplicate but always seems to be too busy when I offer to go on a test drive with a technician. The communication has become lackluster at best and Ive since had to contact GM customer care because I seem to be left in the dark. I picked up the truck last week after zero satisfaction and now have a rattle in my exhaust. Jason Rebholz is the customer service partner that was supposed to contact me regarding the issues at hand but I never was contacted at any point in time. I left a message with the service manager and no follow up. If youre looking for customer service that goes above and beyond look somewhere else. Neither of the trucks Ive purchased were less than $40k and one would expect some professionalism when an extensive issue is brought to attention. I am very dissapointed in this dealership now overall and am left with no option but taking my business elsewhere.

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