Honda-Yamaha of Memphis

Category:	Motorcycle Dealer
Address:	6175 Mount Moriah Road Extd, Memphis, TN 38115, USA
Phone:	+1 901-345-0088
Site:	memphiscycles.com
Rating:	3.9
Working:	Closed 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5PM Closed

Location

Photos 39

Reviews 18

rip wiley

Oh my gosh! Worst experience I have ever had with a dealer. I took a friend to drop off his Honda Rebel. The bike would not idle or run correctly even after we rebuilt the carb. He told the service manager what we had done and he said they would look at it. A month later and after my friend had to call them he was told the carb needed rebuilding. He told them we had done that but they insisted that was the problem. Two weeks later he called and they said they were still waiting on parts. After another 2 weeks he called and was told rebuinding the card didn’t fix it and they needed to tear the engine apart to find the problem. At that point my friend decided to cut his losses and just pick up the bike. The mechanic was cool and didn’t charge for his labor to rebuild the carb but the dealer charged for everything and even wanted to charge a storage fee. My friend paid the bill and we waited to get the bike. Since no one was helping us I started looking for the bike. I found it in a corner still disassembled. At this point the owner, Michael Hall came out and started to load the bike. When I asked if they were going to reassemble it he became very loud ,rude and hostile toward me! I was shocked that an owner would act in such an unprofessional manner! He said I wasn’t the customer so he wouldn’t speak to me. Well with that type of attitude and overall poor customer service I’ll never be a customer! While the service manager is clueless and the owner is a jerk the mechanic was helpful in explaining his process and what he thought might be the problem. He even apologized for how we were treated by the owner saying he treated his employees badly but couldn’t believe he would treat a customer like that! During his tirade Michael Hall told us they were way behind and had some customers waiting 2 weeks for an oil change. Funny thing, when we pulled off Michael had one of his mechanics stop working on a motorcycle to install running boards on his truck!

Jessica Williams

I promise you wouldve gotten your extra $1,000 on the scooter I wanted if you wouldve worked with me Yamaha. Went and tried to put $1,000 CASH down on a scooter that costed only $2,000 at this location, and they refused to work with me due to some petty stuff on my credit. FYI, my credit score has gone up approximately 100 points over the past few months due to me being responsible and paying my bills off. I wouldve paid you all too if you wouldve worked with me Yamaha. Wouldve had $500 more on the scooter with my next check days later as a matter of fact. But you just couldnt look past those petty factors on my credit. Im still baffled they refused to take $1,000 CASH down on a scooter that was ONLY $2,000. Wow. But everything happens for a reason. Josh was nice, though. The lady at the front desk too. Have a nice day :)

Kent Alan Lee

Ive purchased a number of motorcycles here over the years, and have never had a bit of trouble. They are one of the most professional and service-oriented outfits you will run into. They also have a great service department, with experienced, friendly staff, who will help you get what you need at a price point you can live with.

Stewart walker

I bught a honda rebel from there it went smoth then i come back get an oil change and my engine starts making wired noises i think it my chain till i final check my oil and theres nothing ive been driving for a month with virtually no oil

H. David Jamieson

I was on a road trip and around 1200 miles from home, my left grip started coming off in the August heat. These guys fixed me up and didnt charge me anything. It was a little thing that I wont forget now that I live in Memphis.

GrUnTz MoTo

Tried to pull a warranty scam on me after the bike had already been in the shop for 5 months.. Worst Shop EVER!!! Dealership guys are great but of course they are since they want to make money.

Rob Schnell

Poor customer service. Clearly not interested in helping customers. Spent 20 minutes waiting for salesman after asking for help with no other customers in store.

Zach Walker

Great showroom and very friendly service. The repair shop does good work too. I would feel comfortable purchasing a bike or anything here

Juan Ramirez

Por que son los mejores precios de su al rededores

steven bush

The guy I saw to look for a motorcycle gave me great tips on motorcycles all around great service

keith harris

Friendly service, and nice rides inside...I had to have one!

A Private User

5 Great service and the staff knows their stuff!

jessie Barnes

the best service/parts department in Memphis!!!