DSW Designer Shoe Warehouse

Category:	Shoe Store
Address:	11160 Veirs Mill Rd, Wheaton, MD 20902, USA
Phone:	+1 301-949-7390
Site:	stores.dsw.com
Rating:	3.5
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–7PM

Location

Photos 31

Reviews 9

Vanessa Pierce

I had to return a pair of defective shoes at this location and the manager and sales people were the worst! I bought the shoes for my husband approximately two weeks ago and he noticed that the sides were pulling apart so we decided to return and exchange it. We went to this store and he didnt see anything he liked and didnt want to get the same shoes so I just wanted to get a refund. Took the shoes to the cashier and she said since it was worn she would give me a credit. I told her I wanted a refund so she got her manager. The manager reiterated that since it was worn, she could give me credit or order the same shoes but shell make "exception" for me with a total attitude. If a product is defective, an "exception" shouldnt be needed and I definitely dont need your nasty attitude or made to feel like I should be grateful that youre giving me an exception. I got my money back but the cashier had total attitude and didnt even look at my eyes as she refunded my money. Customer service apparently is not something that this place wants to give.

A Private User

My boyfriend and I came here at 9:20 PM tonight, to quickly grab some shoes for him and the attitude and blatant obnoxious nature of the girls in this store still has my blood boiling. I have worked in retail before and I know how frustrating it can be when you are trying to go home and some last minute shoppers come in but never in my life have I seen such ghetto. They were talking about us loud and clear saying things like "they tryin on shoes, they triflin." Noone offered help....maybe if they had helped us a bit we would have been out of there quicker. One of the girls yelled across the store at us and said "EXCUSE MEEEEEEE SHE NEED TO CLOSE THE REGISTER SO WE CLOSED YALL HAVE TO GO" really? We were in and out before it even hit 9:30. AVOID THIS DSW....BETHESDA IS MUCH BETTER. THE PEOPLE DONT BEHAVE AS THOUGH THEY WERE RAISED BY WOLVES. We walked out of there with a pair of shoes, $90 less in our pockets and a bitter taste in our mouths.

Tech Guru

The main manager is extremely rude and dont look like shes wants to be there. Made my shopping experience here extremely uncomfortable.

B T

Nice clean store and the staff and managers are very professional and nice...keep up the great work.

Joshua Bennee

These guys have an amazing amount of middle of the line shoes.

Audrey Cowart

They have great sales and lots of styles to choose from.

Klodian Haka

Nice store, multiple choices and good,friendly staff.

Marilyn Hoon

Great shoes but checking out was slow.