US Auto Sales

Reviews 4

B

B Craig

On last Thursday November 17th, my 2014 Nissan Altima was repossessed from outside of my apartment. I have been in communication with the collection representative by the name of Frenchie. The phone call that we had Tuesday November 8th I explained my situation she was very understanding very patient and kind. I let her know that I had been induced three weeks early due to complications with my blood pressure. I was currently on a leave of absence (maternity leave) from work and my baby was still in ICU with respiratory issues and a heart murmur. He had been kept there for the last few weeks since my delivery, and I was there around the clock with him. After explaining my whole situation to her she set me up with a payment arrangement for Friday November 11th which happens to be on Veterans Day. Once I made that payment I was told that I could get a deferment for the previous month. I let the representative know that I would exhaust all options to try to get the $500 payment in by Friday. After begging my mother who lives thousands of miles away in Portland, Oregon. She told me that she would send me the money on Friday. Once Friday came we both noticed it was a holiday and the banks were closed. The next day she called and told me as soon as her bank opened 9am her time 12pm mines the funds would be there. I let her know it was my first day back at work so text me as soon as its done and Id pay on my break. Once she let me know the money was there, I attempted to make the payment online but because it was a payment arrangement they only would allow me to pay the full balance. I called the representative to let her know what was going on but she was unavailable. So I started calling first thing Monday morning November 14th to explain as well as make the payment. I was told by another representative Bailey that Frenchie did not come in until 11 AM. I called back at 11:15 only to speak with a totally different representative she seem to be upset that I couldnt make the arrangement set for Friday. She was very rude impatient and plain disrespectful when I try to explain why I didnt make the payment on Friday. She let me know that as of Friday my car was in repossession status and there was nothing else that she can do for me she rudely continue to transfer me to that department once I was trying to explain she hung up I will call back she would transfer me back there or not even take my call. Once I got a re-position representative on the line he advised me that I needed to speak with his manager and after several phone calls of leaving messages representative leaving notes on her desk I did get her on the line. She informed me that the representative in no way should have told me that she can do a deferment that was an approval process. The representative Frenchie did tell me after I made the payment and we got that squared away to send over paperwork proving that I have been out of work which I did while I was on the call with her. The repossession department manager Ameris told me that The hand written letter from my manager wouldnt work. I needed something on the company letterhead which I agreed to. She also told me that she was going to pool the phone call because I was given false information. Over the next three days I was unable to get back in contact with her. I spoke with Bailey I spoke with Frenchie and another representative Victoria. All of which I left several messages for her to call me back. But she never did, again I would leave several messages on her voicemail and with other representatives all resulting with no return phone call. st pump, his special formula, and all his medical documents are in my trunk. I feel like this situation was handled totally wrong.

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GA

Ga G

We got there and they were very courteous. I am usually very thorough with big purchases like this but while I was out checking the car to make sure everything worked, the sales person goaded my gf into the building and had her started on paperwork and sign before I got back. I told him that i had wanted to check all aspects before the contract to discuss price and options but he just apologized. Now we have an SUV thats more than double the original sale price ($11k is now $22k). I bought a new 2015 kia and her monthly payment is not only more than mine, her total costs is also more than mine (hers is 2008) and we got the cars less than a month apart. Within months of purchase, there have been issues with the car. We went to the main service center in lawrenceville and the issue, which needed to have been going on for over a year, was bing charged to us as if we had caused the problem. They finally gave in and comped the fee for fixing the issue but after the service, her gas gauge is stuck and wont move. Just over a year of buying the car, she smells gas inside the vehicle, signaling a possible leak or cracked hose, again something that should have been replaced if they had done a thorough inspection of the car. If you resell a used vehicle, I would think you would replace broken or wasted parts that might be close to being broken. I understand its a business, but we are less than stellar with the way things are handled. Of course, despite this we felt the sales people were respectful and helpful. One thing is customer service is pretty good. The car has never stopped working as far as point a to point b, but I wish more effort would be out into the cars themselves, and not as a money flow for services after purchase.

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SA

Samia Howard

I purchased a vehicle from this company December 23 as of today February 13 my car will not start. Called the service center to set everything up and got to the roadside assistance part and was told I have to pay 79.99 to get my vehicle towed to their service station that is well over 10miles. I inquired about a loaner car and was told if there is one available I can get one if not I have to get a rental. WHY SHOULD I HAVE TO GET A RENTAL AND I HAVENT HAD MY CAR FOR 60 days. When they want there damn payment you can get a call from so many people. I call to get assistance with my vehicle and it comes with prices..I havent had my vehicle for 60 days and am wishing I wouldve went somewhere else. Nothing like trying to go to work and cant because your vehicle isnt working up to par. Customer service is not great.. Im feeling like the only thing this company cares about is money and not the customer. So as I currently sit in my house and wonder why my vehicle ISNT WORKING AND MISS WORK, son missing school and I bet a million dollars when its time for they payment Ill have somebody up my ass.. truly disgusted

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BR

brittney cole

I can honestly say Ive had an amazing experience with US Auto - Marietta location. My salesmen Clint Stevens was there to assist me every step of the way. My biggest pet peeve is waiting in dealerships with no idea if you are approved or not. This was not the experience I received when I walked through the doors. My car was cleaned and all details of my loan were spelled out for me. Ive had my car since Aug 2014 and I have not had any trouble with it besides regular maintenance as some of the other people mentioned. I am actually going into to see about purchasing my second car from them! I think people get used cars and assume that the dealers are responsible for everything that could possibly go wrong. Sometimes it has nothing to do with the dealership but the make/model of the car itself. My car came with the warranty and the management team advised on everything that the warranty covered and did not cover. Asking questions is key to everything! Looking forward to doing business with them again soon!

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