John Watson Chevrolet

Reviews 3

AB

Abe D

I recently contacted their parts and service departments to get a part ordered and replaced on my car due to a factory recall. In addition to having the part replaced GMC was offering a gift card to those who completed to necessary replacement by Dec 31 2014. Therefore, my initial call to have the part ordered occurred early in November so as to provide adequate time for the part to arrive and to schedule a time to have the part installed by the December deadline. I was told that I would receive a call once the part had arrived so that I could get the car in for the part to be put in. I waited 2 weeks and heard nothing, so I called again. I called around 10 minutes prior to the parts department closing simply to ascertain whether the part had been delivered. I was warmly greeted by the service department until I asked whether the part had arrived or not when I was asked to wait for the next employee who was available. I waited 10 minutes when right at 530 the phone was picked up and then hung up. If it werent for the way things occurred next I would be willing to chalk it up to an error. I assumed they would make an attempt to call me back but the phone call never came. A few weeks later I attempted to contact them again and was placed on hold 4 consecutive times while receiving no answer to my phone call or questions. I assumed the part had not arrived and waited again. The deadline came and went, I was willing to put the deal of the gift card aside until I called about two weeks into January. I, miraculously, spoke to someone in the parts department who informed me that the part had indeed arrived in November, 3-4 days after I called and that he was very surprised that I never recieved a phone call in connection with the arrival of the part! However, his helpfulness ended here when he told me that no one in the service department was answering to set up an appointment to get the part put in. He told me he would walk over to the service department right away and call me. He took my name and number but I never received the promised phone call. After a few hours of anticipation I caved and called the service department directly to schedule a time for the part to be put in. I did indeed get hold of someone again and had the part installation scheduled for the following Monday. I had the part installed and about two days following that I received a follow up phone call inquiring how the service went. When I notified the caller of my frustrations and the loss of the opportunity to receive the gift card I was given a thank you for your time and then the call was disconnected. I cant help but feel the call was simply a formality with no real expectation to correct any issue in the process and the offer to correct any issue that may have occurred was given disingenuously. In summation of the issue I am very disappointed in the customer service and lack of professionalism that this company showed in this interaction and that once again I, being their customer, am the one left making the effort to resolve the situation. I have sent an email multiple times to the company mirroring this one almost identically multiple times and have yet to receive so much as a phone call to apologize for the issue.

AN

Andy Haws

Worst service department ever!!! I recently took my 2004 Duramax to have a computer update on it, which HAD to be done at a dealer. While it was there I had them do a diagnostic on another issue I had and also do a safety and emission test on it. Long story short, here is a summary of what they did/found. They did the computer updates ($200), diagnosed my other issue (needed a fuel pressure regulator $1100), they said I needed a new water pump ($1100), did a safety test (failed, they said it would be $450 to fix my parking break) and did the emission test (passed). Another long story short, I called around and found a diesel shop that said they would do the fuel pressure regulator AND water pump for $1100 since they could save a lot of time doing them at the same time. When this other company was doing the work they looked at the water pump. Their words were "This water pump is not leaking nor has it ever leaked." So I didnt need that work!!! It ended up costing me only $480! When I called to ask why the water pump needed to be replaced the service advisor told me that you have to get up and look with a mirror and flashlight underneath the water pump to see if it leaks... so why are they looking at my water pump when they are diagnosing my fuel pressure regulator? This sounds very deliberate to look with a mirror and flashlight at my water pump, which was not an issue to begin with. As for the parking break they quoted me $450 to fix, I took the rear wheels off and adjusted the parking break myself. It took me about an hour... FIXED! No parts and only an hour labor. A real mechanic with good tools probably could have done it in 20 minutes! I took it back today to get the safety retested. Turns out its only good for 15 days and today was the 16th day. My fault. They asked me where my failed safety and my passed emissions paperwork were... I NEVER GOT THEM! They tried to tell me they were stapled to my receipt... I am looking at my receipt and I never got them! I took it to another shop to have the safety retested... They asked me about a comment on the test about a rear axle seal leak... this is the first Ive heard about it. John Watson never told me about it! We all know that the dealer charges more to perform work. This is no surprise. But I am fuming that they told me I needed to pay $1100 to replace a water pump that did not need to be replaced! They also wouldnt give me a discount for performing the water pump replacement and fuel pressure regulator work at the same time even though it would have saved HOURS in labor! They would have overcharged me for parts and labor I didnt need to fix my parking break. Then they didnt give me my paperwork for my safety and emissions test, and lastly, they never even informed me of my rear axle seal leak!!! This is completely UNACCEPTABLE... ESPECIALLY FROM THE DEALER!!!!! Sorry for the rant, but as you can tell if you have gotten to here, I am NOT a happy customer! I have called multiple times to get explanations and their response has been, "The technician wouldnt have marked it up if they didnt see something."

EM

Emma Whittle

I had my car repaired in March of this year. They replaced my timing belt, water pump, & water pump gasket. This weekend my car left me stranded in Salt Lake City. Long story short, I had to pay for the timing belt to be replaced... again. A pulley in the engine broke, and put a large gash in the timing belt. I was told that these should have been replaced when the timing belt was replaced the first time. I went in to John Watson Chevy this morning and talked to Kevin, the service manager. His first question to me, after listening to my story was "Why didnt you take it to another Chevy dealer?" He was not concerned about me, or the situation at hand. When I tried to explain the situation, he would make condescending comments to me. I did not feel like he was concerned about the issue that I brought to his attention. After I talked to him this morning, he promised me a call back this afternoon. Its 5:20 PM and I know that I am not getting a response this evening. I am utterly disappointed in the way that I was treated, and the quality of service that was used when my car was being repaired. I am giving John Watson Chevrolet a 2 star review because I am sincerely hoping that this situation is taken care of with integrity. Depending on when I get a call, or if I am reimbursed for the price of parts (that shouldnt have needed to be replaced) I will update this review. ***UPDATE*** I did get a call back from Kevin at 5:33PM. He was rude, just as he was this morning. He tried to blame the shop that DID fix my car. My advice to Kevin: Customer service is important. One dissatisfied customer is going to tell all of their friends and family how AWFUL the service was. You can expect that I will make a lengthy post to all my social media outlets about the "service" you show cased for me today. ***UPDATE 4/6/2017*** I still never got any sort of response from this dealership. They may have responded to my bad review, but they didnt do anything else to make this awful experience any better. I will never return to this dealership and I tell every person I know to avoid this place. John Watson will not reimburse me for anything that happened. If you want your car fixed properly, dont take it to John Watson Chevrolet.