Layton Hills Chrysler Dodge Jeep Ram

Reviews 4

GI

gitfit America

Absolutely the worst service department. Where should I start, I took my truck in on January 21st 2016. Was told it would be finished by Monday the 25th to repair exhaust leak and a few warranty items. Monday came and went. I called Tuesday asking what was happening and they said they were having issues, should be done on Wednesday the 27th. Wednesday came and went as well. I called on Thursday and they said Friday. I came in unannounced on Friday to see how things were going and found that the mechanic drilled a hole in my cylinder head. I received no phone calls about this and Im glad I came in because who knows what cover up would have happened. They said "sorry we were just about to call you" I still was patient and said ok, when can I expect it to be done. They said Monday. Day after day I get absolutely no phone calls, Im having to constantly call and update myself as the status of my truck. Instead of replacing the head they drilled through, that was ordered the same day, they chose to send to get it "repaired " which obviously takes longer. Also, I have called and left several messages for the general manager to call me and I never received one. I eventually hot ahold of him, asked if he knew of the situation with my truck and he just heard about it 2 1/2 weeks later. He told me he would try to apply a discount. Finally, I drive by on February 5th, and see my truck in the lot. Its done and I wasnt notified (big surprise ) I go inside and speak with the service manager and no discount. I get a "sorry I let Will handle it ". Way to own the problem. And no discount, as a matter of fact they tried charging me for antifreeze that they drained when they drilled the hole and I checked my level and it was empty . There is a total of 7.7 hrs spent on my truck but it was in the shop for almost a month. Explain that. These guys do not know how to exceed or even meet expectations. They for sure dont know how to take care of customers. Please remove the gephardt approved sticker on your front door. You dont deserve it.

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MI

Mike Saucedo

I have received a pre authorized mailer for 35,00o towards a new or used car in the mail. I originally called the evening of June 13th and made an appointment with Lawrence for Saturday, June 18th. On Tuesday the 14th, I received a call from Zarah Garcia asking to set up an appointment to come in. She had no idea that I was already in the schedule when she called. Warning sign number one on that. When I talked to her that morning on Tuesday, she asked for me to send over check stubs, proof of insurance, drivers license copy and a utility bill. I completed the tasks and emailed at 1130am ish. I did not get an acknowledgement email back that day. I waited until Wednesday, June 15th to call around 230-3pm to see if my email was received. A gentleman was on the phone with me and said she was busy, and he was sure the email was received. Then he proceeded to tell me that Zarah was really swamped and hung up. Warning sign number two. I am an office person right now and know the importance of returning emails, as I work in a sales office. Every potential lead needs to be addressed. I specifically requested some information before my appointment on Saturday. 130pm Today, June 16th and still not one email or phone call from the dealership. Warning sign number three. I called and canceled my appointment for Saturday. The lack of professionalism in this regard is absolutely ridiculous. If you want to go here, by all means do not attempt to make contact via phone and email. It is very obvious that the office at Layton Hills does not have the drive or dedication to respond to a potential sale with approved credit. And no, I dont want to speak to a general manager. What I will be doing is calling Chrysler Credit directly and voicing my concerns regarding this dealership. #hotmess

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MA

mar leo

Saddest story that happened to me since I got to the USA. The service manager not only made me feel like a second class client but a second class citizen. She constantly made remarkable comments about language barrier and my understanding. She said that I misunderstood her. I asked to talked to her manager and they ignored me and sent a employee who could speak my language instead. This girl was lovely but couldnt do much. I believe the two jeep mechanics they have working in the shop know what they do but its a shame that this lady spoilt all the good work that others do in that place. Es lo mas triste que me ha sucedido desde que he llegado a Los Estados Unidos. La encargada de servicios que recoge los coches en el servicio de mantenimiento, no solo me hizo sentir como un cliente de segunda sino como un ciudadano de segunda categoria por ser extranjera. Constantemente hablaba de una barrera idiomatica y problemas de comprension. Dijo que habia malinterpretado lo que ella habia dicho y no me podia mantener el presupuesto aunque fue lo primero que clarifique esa misma maniana antes de entregar las llaves de mi coche. Solicite hablar con su superior pero en vez de eso enviaron a una trabajadora que hablaba mi idioma. La muchacha fue amable pero no pudo hacer nada al respecto. Pienso que los dos mecanicos que se encargan de arreglar los jeep saben lo que hacen pero es una pena que el buen trabajo y profesionalidad de unos, los estropee la incompetencia de otros. Thank you very much for answering. I had to go back for something that Dave fixed before and it was bothering me again. This is how I found out about your new staff. Mister Soto (Service Manager) and Dino were really polite and helpful with me. I hope they remain working for you for a very long time.

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KI

Kim Kobylarz

I was in the market for a Jeep Grand Cherokee but wasnt sure which model I wanted so I looked online to see what Layton Hills had in stock. They had several options for me so I called to see when was the best time to go down there. Im recovering from foot and knee surgery so I didnt want to go sit for a long time. I went down and met with Justin Smith, and he introduced me to Adam Blenkinsop (I had to write down their names so I wouldnt forget lol). These guys took great care of me...Adam was very knowledgeable about the Jeeps which was nice...he answered all my questions and helped me compare models and options so I could get the Jeep model I needed...the towing package...the 3.6 motor etc. Justin was awesome, he helped me work through the numbers to get the Jeep that worked with my budget and met all my expectations. I even made a comment of how stress free the experience was...and I wasnt there forever like some experiences Ive had buying a vehicle in the past. I am now the proud owner of a sweet looking Jeep Grand Cherokee Laredo. Yay! And Im a happy girl! Too often we jump to complain when we get bad service, but dont take the time to say anything when we get GREAT service! Well Im here to say...thank you Justin, Adam, and the finance guy Jeremy...you guys are awesome! Keep up the great work!!!

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