Nordstrom Rack-King of Prussia Town Center

Reviews 3

NA

Natalia Patterson

Very Disappointing- King Of Prussia On, October 21st 2016. I purchased a pair of Tory Burch flats in the amount of $ 159.97 for my mother in law at the Cherry Hill NJ location. I paid for the item in cash. Unfortunately, she could not fit them. On, December 2, 2016 I called the customer service number and asked them if I would be able to return the item without a receipt. I did not get the young ladies name. She explicitly explained to me as long as the sticker is still on the shoe and you have the original box you will only be able to get a store credit. You will not be able to get your money back. She told me that I could go to any rack store they should be able to accommodate this request. On, December 4, 2016. I went to the new store in King of Prussia. I asked to speak to a manager or a supervisor. I spoke to Marketta. I explained my situation in full detail. She told me that there is nothing that she can do without a receipt. I told her that I paid in cash and that the receipt was lost. She again stated that she cant help me. I asked to speak to another manager. A young lady by the name of Brandi. I explained the situation to her. She told me that they no longer take back items without a receipt. I told her that I have been shopping at the rack for 20 years and I have always been able to get at least a store credit. Markeeta very rudely said I dont know who told you that because that is not right information. She also mentioned that this policy just changed in MAY 2016. They were being very sarcastic and condescending. One of them asked did I want to see a receipt. I said NO. I was very offended by the way that were talking to me. They gave me the supervisor name of Whitney Ernhart to call on Monday. I did not call Whitney. I felt like I would be wasting my time because Markeeta mentioned that she is going to tell me the same thing. I have never been treated like this. I would expect more from a reputable company such as Nordstroms and the Rack. In my opinion there are to many young unprofessional people that you have representing your store. On, December 5, 2016 I called the 1800 customer service number. I spoke to Tiffany. I explained the whole scenario to her. She totally agreed with me. She was very helpful and filled out a complaint case. On, December 6, 2016 I called the 1800 - Nordstrom and I spoke to Khia. She told me that she has never heard of anything like that. She said that I should have been able to get a store credit. I spent gas and my time going to King Of Prussia. This is about 45 min my house. I am requesting to be able to receive a store credit in the amount of 159.97

HA

Hamid Basbous

I have the same review as Natalia I purchased two items in the amount of roughly 150 dollars (cash, should have stuck to my Amex) on 12/23/2016. After Christmas I decided I wanted to exchange what I purchased. I called ahead of time and asked if I would be able to exchange these two items without the receipt and told them I paid cash. I was told that yes I can exchange the items for store credit so I drove in and spent about an hour picking out some different things to exchange for the other items. With everything I picked out it totaled to roughly 250 dollars. As I waited to check out and exchange, the lady (Jasmin who was very polite) at the register told me that they cannot exchange without a receipt. I explained to her that I called ahead of time to confirm so she had the manager come out. The manager Laya Williams (spelling?) who is obviously not trained in customer service came over. I explainto her that I spoke to someone who worked there and they said they could give us store credit/exchange. Also, that we drove all the way in and spent about an hour in the store picking out what I wanted to exchange. She admits that their team had not been on the same page and that has been happening quite often. She then told me it was her decision to make and she would not accept the exchange. I told her that if they told me over the phone that this was their policy I would not have been upset and understood. They didnt do they should be responsible for their employees and take responsibility where they should. I felt as if she was very condescending and I am extremely disappointed in their customer service. Now I know its only 150 dollars but it wasnt the money, it was the fact that they wasted a couple hours of my time and did not own up to their mistakes by exchanging my items which were more than the return. So Laya Williams, by being a rude robot who is "sticking" to company policy and announcing that you have the "authority" to make the decision to accept the return but deciding not to has earned you a 1 star review. The good news! I got home and found the receipt so I will go in tomorrow and get a cash refund and go to Macys. The point Im trying to make is that you should train your employees better and take responsibility on a case by case scenario if the circumstance makes sense. In my case it did, and keep in mind that I never leave bad reviews. Extremely disappointed.

LE

Leslie Ayala

About a Year ago I visited Norstrom Rack... Ive been going to Norstroms Rack for many many years and my routine has always been going straight to the Free People racks, then going to the Sales rack to search for more Free People iteams on Sale... To make it short: I went to the dressing room, tried over 10 iteams, bought some and some I left... Next day A Youngman I know in my neighborhood asked me how was my shopping at Norstroms Rack, I said Ok.... He asked me did I get many Free People iteams, and I replied Yes... I didnt think anything wrong about it because I know he knows thats what I mainly wears... Heres the Kicker: He was told obviously by a staff member he knows and knows of Him and I that I took long in the dressing room and that I mustve been changing Prices on my iteams tags.... That I switched regular tags to Non on Sale iteams... Unless the Younglady on the register knows him .. Well guess what I did the following Monday when I was available? Mind You I called Management, Supervisors, Even Headquarters same day I was told such accusation... That following Monday I went straight to the register with All my iteams and same Cashier was at the register... I Quickly asked her do She knows me and I told her Why? Then I called for Manager.. I SHOWED THE BOTH ALL MY ITEAMS WITH TAGS STILL ON THEM.. I ASKED THEM TO GO SEARCH FOR ALL THE SAME ITEAMS AND TO COMPARE TAGS... They refused to by choice to believing me... They gave me the run around and A number to call Management located at Willowgrove Mall... I did... Then they gave me another number, I guess higher Authority...The Higher Authority took a report and was very apologetic, also letting me know that the next day she was going on her vacation and would get back to me... She never did... Finally when I called her again she granted e a 20% off my next visit... Needless to say I didnt take it, The humiliation of being accuse of Stealing was Great too much higher... I recently visited Norstrom days ago, and I still dont feel comfortable shopping there... Im thinking about seeking a Lawyer asap.....